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August 2025 by Norman Berry
Great place to get a loan and open up a checking account, very friendly and straight to the point.
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July 2025 by Southside Steve
I’m a checking account customer. Jennifer is a friendly professional. She helped me with tallying a bag of mixed denominations of coins for cash. I appreciate the nice interaction we had today. The company should know she is the best! Thanks.
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January 2025 by Scott
They DO NOT ANSWER THE PHONE!! You cannot contact anyone if you need help. Terrible customer service.
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March 2024 by Arlene Basten
It's impossible to call the McHenry bank location directly. You always have to leave a message and wait for a return call. It would be nice if they answered the phone. I don't know any other bank that does this.
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October 2023 by Lisa M
If I could give negative stars I would. Service at this branch is downright awful. Rude and disrespectful sums it up.
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June 2023 by David Ridderhoff
Waited over an hour to talk to a banker, the bankers both had customers over an hour which is a knock in and off itself, but then one banker decides that’s the time to go on lunch. Didn’t get anything done. Easily worst experience with a bank ever
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June 2023 by Mike Corsini
Personally haven't had any issues besides a few times waiting around because "system has to restart" or a few to many people in line and only one front teller. But nothing I would actually complain about
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May 2023 by Diane Peterson
Completely understaffed. Had to wait 90 minutes for a banker to help me remove and add someone to my checking account. Not even enough chairs to sit in.
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October 2022 by Erica E
I Walked in and was looked at as if I was a ghost...Announced I Wanted to open a savings account *AWKWARD SILENCE & STARES* Finally was asked to have a seat at reps desk...again *AWKWARD SILENCE* I explained again I wanted to start a savings account....I had to look around to spot literature about my options...Once I spotted a pamphlet and asked if I could have one...the rep opened it up and placed it on the desk in front of me...Again..AWKWARD SILENCE*** And then asked for my id...I walked out ..
I will gladly take my business elsewhere
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July 2022 by Ken Meyer
TheiWait times on the phone are unknown because I haven't had enough time to wait they say up to 2 hours service is terrible in one week we have yet to talk to a human being. We hate Old National!
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July 2022 by bhlimited
Shawn B. At this branch was great!!! Super easy to work with and straight to the point. Thanks again!!!
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July 2022 by Robert Burke
Unbelievably bad service after the merger.
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April 2022 by Lady Day
I Walked in and was looked at as if I was a ghost...Announced I Wanted to open a savings account *AWKWARD SILENCE & STARES* Finally was asked to have a seat at reps desk...again *AWKWARD SILENCE* I explained again I wanted to start a savings account....I had to look around to spot literature about my options...Once I spotted a pamphlet and asked if I could have one...the rep opened it up and placed it on the desk in front of me...Again..AWKWARD SILENCE*** And then asked for my id...I walked out ..I will gladly take my business elsewhere
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November 2021 by Conner Firnbach
Been sitting on hold for 45 mins worst experience at a bank I’ve had
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November 2021 by syed Tauheed
I have been with them for almost 6 years NO complaints
