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July 2024 by John T.
it sounds like you people suck over there my friend bought dog there and you gave them nothing but BAD BAD service DR. CARLSON you should be ashamed of your self and you call your self a VET people beware of this place if you love your PETS my friends dog is in bad shape because they kept giving them the runarounds' and lying to them for years if you have to take your pet to a vet go to Richmound vet in Richmond riverside you should close the doors and lock them for good find some thing else to do like shoveling S###
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May 2024 by Lyndsay C.
Wonderful! Dr Carlson and staff are empathetic, patient, knowledgeable, and take their time with you. Don't think twice about seeing them, just do it. You won't be disappointed which their holistic approach w modern up to date medicine.
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January 2024 by Lisa T.
terrible customer service , called for an injury for my dog and no help at all. The girl on the phone was rude and offered no help. How does a vet have a website online and offer services but then you call and they tell you no sorry we aren't accepting anymore patients. Terrible service.
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August 2023 by Elvira P.
Very unprofessional stuff.Never reply on your email.My dog has some bacteria and med didn't help.I was sending email for weeks about my concern and never got back from doctor.Would not recommended
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May 2023 by Laurie S.
Thank you Dr. Carlson for saving my fur-baby, Snowball. I am truly grateful to everyone at your clinic. I moved to Wonder Lake a couple of weeks ago from Chicago, so when Snowball became very ill, I panicked. Thankfully, your wonderful manager was able to schedule an appointment the same day I called. I can't thank you enough for saving Snowball. Needless to say, my other fur-babies will be visiting soon!
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April 2023 by Michele B.
Very unprofessional! Who ever is in charge of posting and other medias is extremely vindictive and not customer friendly. This person or persons has posted people's charts, called them names like calling someone a Karen. The people in charge of checking out are very slow and many appointments are late. We've had to wait from 20-40 minutes. The saving grace is that they offer great acupuncture. I wonder if the vets every read these reviews. I can't believe they allow this to go on.
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September 2022 by Cindy J.
I have been taking my animals to Dr. Carlson for 17 years until recently. I have noticed in the past year that their staff was intolerant and treated their customers badly and made them wait for hours even though I had an appointment. Due to loyalty, I kept going until the straw that broke the camel's back. I had a horrible experience from a very rude woman who works in the office. I believe she was the office manager. My cat was dying and needed to be put down. I tried calling several times with no return phone call only an automated message that someone will get back to me as soon as possible. A week goes by with no phone call. When I told the woman on the phone that I have a dying cat, your patient and no one ever returned my call. I said that someone needs to work overtime to return phone calls. She tells me it doesn't work that way. Really! Her attitude was horrible with no concern, especially when a long-time customer was struggling with losing their beloved pet. After the poor treatment I got from this office worker I decided to bring my kitty to Cary-Grove Animal Hospital to do the euthanasia. Cary-Grove Animal Hospital was so understanding and took me right away. I warn everyone not to go to Riverside, you will be extremely disappointed. I am saddened that Dr. Carlson would allow his office workers to be so insensitive and horrible.
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July 2022 by Donna A.
I really wanted to support Dr Carlson and his clinic. But it is increasingly difficult to do so especially after my most recent experience. His practice sent out a reminder to contact the office on July 1 if our pets would need medicinal help to deal with the Jujy 4 fireworks. I placed a VM and email to them by early afternoon requesting such prescriptions for my dog. At 6 pm the office called to notify me that Dr Carlson approved CBD drops for the anxiety and would take my credit card over the phone with an email to explain where to pick up the meds. I asked how I could retrieve this since the office would be closed. The vet asst wasn't clear where these would be stored for me to pickup so twice noted the instructions would be in an email with receipt. Well sure enough they billed me the $60 for drops but no instructions where to pick them up. I sent a text, email and am still waiting 25 hours later. Meanwhile my dog is suffering from pre- 4 th fireworks locally. Another issue was presented when I brought my dog in for checkup and basically had to ask why they didn't do a heartworm test on my dog after I saw the receipt and asked for Rx for heart worm prevention medicine. AND the vet fails to do a face to face with the owner on the visit. You communicate through his assistant. I understand there may be his medical issues but why can't he do a conversation on my phone during the visi? I went to Dr Carlson as he was highly recommended but his office's issues and lack of communication with the pet owner on a visit is not effective for my pets' health. I would caution others if they are looking for a personal touch from their vet and effective screening and preventative care.
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June 2022 by Randy S.
I brought mt cat in to have them look at an infection in his mouth. They determined the cat needed Clindamycin to treat the infection. They charged me $50. When I needed more, I purchased it thru Chewy for $10.00. Chewy requires vet approval before they complete the purchase. The clinic approved this refill. I recently needed another refill and I needed to get another vet approval before Chewy could send the refill. This time they would not approve the refill. When I explained why I needed it they would only approve the refill thru them. I told them had already approved the earlier refill. The person on the other end explained that was not their policy. When I challenged this, they rudely indicated the policy is now changed. I was not happy and I iindidcated that I would give them a bad review. Her reply was she would send my files back to me and I would not be allowed to go there in the future. The bottom line is; they would rather you pay $50 thru them instead of allowing you to purchase it from another supplier for much less. They did provide adequate service when I brought the cat in for the initial exam. I'm not happy with how they treated me after that. I have brought other animals in for care and was treated well. With this recent event I would not go back to them. There are other vets who can offer good care that I will go to.
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June 2022 by Lorna K.
Dr decided it would be a good idea to have a colonoscopy before treating patients. Half of the staff were out. Took an hour and never saw a vet. Spent 11k on surgeries and would have liked to discuss physical therapy, but did get some $80 CBS "to try". Never again.
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June 2022 by Pam O.
Customer service very poor, walked in for the 1st time tonight have been wanting to try this place for sometime sad to say zero customer service tonight. I don't know if the young girl behind the desk had a long day or bad day but I gotta say she didn't try to make a sale at all! Explained my dogs issue and she told me that most dogs do the same thing! I mean maybe she was trying to save me money but she surely wasn't promoting the products they are selling I guess they don't need to because they make money off there clinical services?? Very strange vibe that is for sure not welcoming very cold.
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March 2022 by Roseann S.
Dr. Carlson and staff are the best and caring staff. Dr. is upfront, honest and caring about your animal. I appreciate his kindness and straight forward communication. His staff is accommodating and able to help you anyway they can. They always have a smile on their faces. The groomer does excellent work with my large furry dog. I love all their services and personally would recommend them.
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January 2022 by Bella60015 I.
Let me start by saying that I believe Dr Carlson is a good vet. It has taken me a while to be able to revisit our experience and post this review. The day we brought our beloved dog in to possibly be put down, dr Carlson was in surgery and we were seen by another female vet who I had never seen or heard of before. The experience was horrible & so traumatic. She was incompetent! We decided to go ahead with the euthanasia, our 10 lb, 16 yr old pup possibly having a stroke. The vet was nervous, not articulate & unsure of what to do. Having put another pup down years ago, we knew what to expect & the usual procedure. She talked about her farm & horses, I think she recently came out of retirement and was unsure of herself. I had to tell her to please first give our pup a sedative before the actual euthanasia injection! She was not going to do this. Her hands were shaking throughout the whole procedure. She shaved both of our dogs front legs before the injection "just in case she had trouble finding the vein, WHAT? It was so traumatic for us anyway but the vet made it so much worse! Why would Dr Carlson employ such a insecure, incompetent vet? We are not going back with our new puppy. I also find the place in general, not nice & in great need of remodeling & updating.
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March 2021 by Lisa S.
*** Thank you for the response. But to clarify. The girl was able to find the records when I called to make sure you received them. Even though the records might be old i was hoping new xrays were done so they could be compared to see if she's getting worse since she's getting older and the cough seems to be coming on faster. I told her (the doctor ) I didn't need a prescription because I was ordering them through a website where they were cheaper. I also wanted to review the prescription to see if she still needed that dose, or stronger, or even to change it. If she would've taken the time to actually have a conversation instead of reacting to what she saw on the whiteboard then we could've figured out everything.
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September 2020 by Joseph B.
I made an appointment thru Riverside's website and was offered a 9:45am appointment on September 4th by Ashley. I arrived at 9:40am and was informed that I DID NOT have a reservation but I could be served as a walk-in but I couldn't be seen for a long time. I showed them my confirming email from Ashley but they informed me it didn't matter. Ashley failed to updated their computer so I'm out of luck. I advised I would NOT be back.
