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December 2023 by Damian Woznica
The new manager that was just transferred to this branch is totally useless. The tellers are more educated than he is.
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November 2023 by dancingjoy21
Terrible customer service. The ladies at the front desks were more interested in gossiping with each-other than helping the customers waiting in line. They sighed and rolled their eyes anytime a customer made a minor request. Apparently, customers asking for their receipt after a withdrawal is a huge burden and a difficult task for these employees to complete. Been banking at PNC for a while, but I will never return to this location again.
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November 2023 by Eli P.
I had such a positive experience with this bank. I went in to see what options they had for me in terms of opening an account. Stephanie was the best! I recommend working with her because she is kind, patient, and considerate with her clients. I 10/10 recommend going to Stephanie for help with anything you need.
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May 2023 by Maria Ocampo
Worst customer service and long wait
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November 2022 by Dolores Scanio
I have been banking with PNC for over 20 years. I was so happy when they opened this branch in Melrose Park. I want to give a shout out to one of the employees, Rosie. She is always courteous and helpful anytime I have needed service. She is a true asset to your company. Her willingness to go above and beyond is rare in todays world.
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October 2022 by Dimitry Petruk
Excellent service. Professional staff. I came to change my pin-number, It took me less then 10 minutes. Special thanks to Roci. I do appreciate your help!
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April 2021 by Steve P
Everyone at this branch is very nice and professional, especially Michelle and Mancean.
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August 2020 by Вовік Вова
Very poor service! Need more improvement !
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July 2020 by Fatcat Shnikclefritz
I can't make an appointment online, I can't get my account set up online. I've had this account for a few months and I'm about to report PNC to the federal reserve. I don't think they should close if they can't do business online, business you offer to your customers.
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December 2019 by Steven
Costumer: Can I email the Doc to you? PNC: No, we only except Faxes. Really, a fax ? Who even owns one anymore. Horrible customer service with out dated banking processes and procedures. Good luck staying relative in today’s market. I will gladly take another bank loan with a higher APR then to go back to this bank.
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November 2019 by Steven Richardson
Costumer: Can I email the Doc to you? PNC: No, we only except Faxes.
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November 2019 by Salvador Verdin
Fast ATM, not too busy.
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October 2018 by antonina birsa
Very friendly, good service. Agnieszka Warzecha-Zielen helped me with to get an account and connect internet banking, best manager, everything fast and professional thanks very much!
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April 2018 by Lovely Amour
MOST PNC Banks are excellent! This one had a slow worker. I don't know what she was doing, but she took forever to acknowledge that I was sitting at the window in the drive-through, and then I had to push the button multiple times to get her to finally come. Once I decided to go in, which I should not have had to decide to do, one of the other workers did a much quicker job of servicing me, which is what they usually do at any PNC Bank.
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October 2017 by Karla Kolumna
Very Friendly customer service , Thank you Teresa Krol for a great highest level of service ,
