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December 2023 by Braulio Puma
Took my car in for a recall job. People at the front desk were nice. Took a couple of hours for this specific recall work but that was expected. Overall, everything went smoothly.
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May 2023 by Valerie Howard
Took my mom to get her oil changed. The service was fast. Everything went great. We didn't have to stay for hours.
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December 2022 by Do Minik
Great and fast service!5 ⭐⭐⭐⭐⭐
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December 2021 by Rick smith
Don't get how this is quick got to make an appointment and wait over 2 hours for oil change and tire rotationServices: Tires
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November 2021 by Gabriela Szalajko
Worst service I've ever had. I made an appointment for oil change, filter replacement and inspection. They only changed the oil. They also never wash the car after the service. In different location, I didn't have to ask to wash my car, they just did it. It was the last time I was there.
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October 2021 by Aurora C.
Parts and service director John Fakhoury teaches his advisor Carlos Ortiz to getting money from customers without repairing their vehicle. They took the money my insurance paid them, and still did terrible job for my vehicle, didn't order parts, didn't repainted my vehicle, but said they ordered and replaced. Avoiding to have business with them if you don't want have the same experience like mine, totally a nightmare!!!
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August 2021 by Lasonia Glenn
Great customer service
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January 2021 by Karen
Had a wait but overall I kept busy so time flew by
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January 2020 by L E.
Poor service. Dropped our truck off for diagnosis at 8a no word all day. They closed for the day with no communication. We left a message for them to call us the next morning but no word. We went over there in the afternoon of the second day and they claimed they couldn't leave a message on our phone, which is a bunch of bull. Avoid this dealership. For best service... Subaru is top of the line in all things, Especially service.
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December 2019 by Kevin C.
This is one of the car dealerships that give all dealerships a bad rap. I would never go back under any circumstances. They rip you off and over charge. Personally, I was charged me for diagnostics when they could not even figure out the issue. Yes- the dealership gave up on a car they service. They were clueless on the issue. This place was so much better with Mr. Al Piemonte. It seems like since he has gone, the place has gone down hill. Just terrible.
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November 2019 by George W.
there is no deal in the word dealership at this joynt the cars have very high m.s.r.p. no room to even begin negociations old school shyster type sales men almost hilarious this place caught in a time warp a drive out to the ford dealership in west Chicago Illinois on route 38 is well worth the drive
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November 2019 by James J.
Bought a 2019 ford edge. Salesperson told me no money down. After I purchased the vehicle I went back to ask about the balance on my warranty from the car i traded in which i purchased from there as well and was told the 1400 dollars that was left on my warranty was used as a down payment. Never gave them permission to do that. When confronted about I was strung along for 3 or 4 months and was finally told there was nothing that could be done. Delivery coordinator joe matallanes told me how he would work on it and did nothing. I have the text to prove it so if anyone from ford would like to contact me feel free. I am in the process of making a formal completion with the bbb and any other company I can. This was unfair. James Jackson 7089354735
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October 2019 by Rick N.
Yeah went back got the paperwork for the car, nothing weird. OF course all my calls got ignored and The menards credit (about $25) and couple of dollar winner lottery tickets and a few other papers "got thrown out" by the detailer. Again I made calls the next business day FIRST THING in the morning... Not great follow up on a new car purchase HELL, they didn't even respond to the bad yelp review
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September 2019 by Carl Jones
Al Piemonte Ford Quick Lane Dunn a very excellent job on my car and I am happy to be a Ford man and I would recommend anyone to Al Piemonte Ford in Melrose Park. Five stars at 3 therms up.
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August 2019 by J T.
Horrible place. Unprofessional and inappropriate. They can delete google review quick so high star!! Yelp is hard to. The real truth is there horrible ppl and company
