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January 2024 by Irene Rosa
The young lady Esme was very precise and professional. She took care of us with diligence. We left happy and satisfied. We will return again!
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December 2023 by R C92
Me and my family have been t mobile members for 15+ years. I've never had a experience the way I did when I walked into the Melrose park location. Naty who was the person who walked up and started talking in a different language was very rud unprofessional and was apparently angry at us cus we spoke English. I brought my girlfriend to buy her a new phone and had to wait 2 hours for sumbody to not even help us. Literally got ignored by a manager that said "he can't sell us the phone" cus he's a manager if that makes sense then we got ignored until I walked up and said I'm here to purchase a phone. I bought the phone that I wasn't helped with and know I'm having regrets about phone cus of terrible customer service. To anyone trying to look for a good phone service STAY AWAY fROM T MOBILE. Terrible experience and terrible sale floor representive. Planning on going with Verizon next year.
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December 2023 by Jose Kilgore
I recommend this place, Patricia knows what she is doing. I truly recommend her... thanks for ur help?
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December 2023 by Nicole C.
I DON'T recommend this T-Mobile at all! I came three times to try and change my screen protector and there's always a 30 min wait or more. Ridiculous! If they're short staffed then hire more ppl! I'm from the Melrose Park area and I would rather go the one in the brickyard!
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November 2023 by Jorge Mariscal
Employees are attentive.
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October 2023 by Olivia Santana
Naty is the best and she helped me a lot with my purchase
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October 2023 by TPG
I must say. Leo and his staff are so caring. This has to be the best T Mobile there is!
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October 2023 by Tray Green
I must say. Leo and his staff are so caring. This has to be the best T Mobile there is!
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October 2023 by Ruby M.
This T-Mobile is okay, the person who helped me was very nice, her name was Pati Carrera however I can tell many of her employees didn't have as good customer service and even the manager seemed to have an attitude. I would give this place one star if it wasn't for Pati lol. She did her best to help me, and when helping me with my plan, she did a good job of explaining. The prices would be different than what she first explained but she always conveyed that when it changed. Overall, it was a good experience, but changes can be made.
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August 2023 by Roschely Ortiz
Compared to other services I'm happy with T-MOBILE
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July 2023 by Kenneth Hoey
Dreadful service from the representative and his manager when they realized that I was merely dropping off my old phone for customer service they barely lifted a finger to assist me firstly refusing to process my id as it had my initial not my full name then I asked for packing to pack my phone in they brought a plastic bag clearly no pride in there work at all the worst service or rather no service at all from T-mobile I laid a formal complaint with T-mobile Customer service about this dreadful branch
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January 2023 by Denise Barragan
I came in a week ago to get a new account. I really wanted the iPhone 14 pro, and since it was on backorder, they had to have it shipped to me. A few days later, I had my phone! I didn't expect it to get it so fast! The associates here are so helpful! And I'm not an easy person to deal with when it comes to services. I'm here again today, December 17, 2022 because I tried to activate my new device at home and totally FAILED! The online chat support associates were of no help and they redirected me to go to a T-Mobile store. Since I had a great experience last week, I came back for help. Today I was helped by Norelys, who is AMAZING! She was able to get my new device activated and help me bring up the iCloud backup on this new iPhone 14 pro device! 110% Recommend this location! I'm walking out a VERY HAPPY CUSTOMER!
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November 2022 by Adrianna Gray
Pati and Nori, were such great Help. Both went above and beyond to help me and my bother out! 10/10 100% great customer service!
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October 2022 by Manny Diaz
I highly recommend this location for good customer service , Denise and manager are very patient very knowledgeable and very professional
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September 2022 by Warren B
Mr. Sidney Thomas (retail associate manager) was very helpful.