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March 2024 by Dennis Mae
Charming staff, fully professional at the front desk. Appointment required fir passport! They work hard to provide great service to everyone even thru language barriers. Seldom a line, but always a short one. 20 years of excellent service.
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March 2024 by Coaster “Coastergrl5” grl5
in the past four weeks or so I had a problem with not receiving three packages! Two been stuck in the same place(one package in New Jersey and one package here) for weeks now and one said delivered when it was not. It never showed up. It never been this bad before. Dont know whats going on with USPS lately!
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March 2024 by felix gonzalez
Before u come to this place watch this video… this place needs to be shut down .. ya famous now lmao.. I’m gonna report this as well too the higher commission… these ppl are violating ppls rights .. just let the video speak for itself
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February 2024 by Jessica O’Toole
So a few days ago I rated this place a 1 star. Thinking that my package was… what a lot of you refer to as a victim of the black hole. Denise Jenkins reached out to me right away ( on a Saturday). Not only was she extremely nice I found out even though my tracking says it is at their location it is really at the melrose park, IL DHL! she educated me about DHL and how shipping works through them. I feel terrible that this location is getting so many bad reviews due do this happening. So thank you Denise for going out of your way to contact me on a weekend and being so helpful & nice! So if any of you plan to leave a bad review or already have. Please check to make sure it is not stuck At melrose park, IL DHL
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February 2024 by robert baughman
I really think an internal review should be done at this facility. My package I had coming from overseas had stopped at this post office and that's as far as it went. The worst. I don't think it needs even one star rating.
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February 2024 by Sam Peter
I was notified that my package shipped from China to this facility arrived 16 days ago, and the status still the same: A label was created and awaiting usps.... bla bla bla. It's a shame
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February 2024 by charlee c
package shipped from china arrived there two days later and has been sitting since the 19th. all it says is "label has been created, awaiting usps". reading more reviews i see that this is a pattern and it's extremely disappointing. please ship my package now because i payed good money for it.
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February 2024 by Jerry Picdog
Professional at not helping. If you go for a passport forget about it. Even if you schedule it on line.
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January 2024 by Kaitlin Markwart
Multiple Christmas presents from different locations were routed here and have been sitting for 5 days with no movement or updates. Absolutely ridiculous.
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January 2024 by Gilsan Jang
Thanks to this, I got money back because of not receiving my package
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December 2023 by Looking Glass
Extremely rude lady working in the front
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December 2023 by Brittany Louise
A bunch of thieves like ordered something on November 30 got sent here the 4th been sitting ever since no movement no update just saying usps awaited item but all me other things are here this the only one that got sent there gladly because nothing major but cmon stop stealing people things
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December 2023 by Bryan Styles
Everyyyyyyy time my package comes to this horrible location, I never receive my package!!!!!!! I'm about to show up and cause a scene because these thieves need to stop stealing HARD WORKING peoples packages! Where are the cameras here? Where is the manager? Why are so many packages missing? My package literally got there and the next day absolutely no movement.. of course not because one of them employees stole it!
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December 2023 by Crystal
I wish I can post review with no stars! Went in 11/1 to fill out a change of address form and it was 4:50pm I was filling out form and I turned around to lady worker to ask her for help with form. As I stood there talking her coworker stared lowering the gate in front of them and she said “were closed your going to have to put form in the box”. She continued lowering the gate in my face! While I was still talking to her! Firstly, how do you have the nerve to treat a customer that way?! Secondly, the unprofessionalism. Unbelievable! These ladies have worked there for a while. It not my first bad experience there but this really was enough!
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December 2023 by Vincy Macwan
Worst employess ever. I went to drop off my package which was already prepaid around 8:40 AM. There was no line and lady working there made me wait because they were not ready. That was okay with me but the attitude from them is really rude everytime i go there. They do not provide information if you ask them they give you rude expressions that feel like they are giving you a favor by providing information. Rude employee I would go to another location if this one is not close to my place
