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September 2023 by Nick Kruger
Ralf helped us though an auto emergency during the weekend. He was helpful and efficient. Helped get us back on the road fast. Highly recommend.
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July 2023 by Katie Johnson
I cannot thank Ralf enough for his expertise, kindness, and quickness. On a 12 hour roadtrip we stopped in Paducah for lunch and gas. After getting gas, the car wouldn't start and wouldn't start even when we walked to AutoZone and got a new battery. Uh oh. It's the starter and that thing was DEAD. To make matters worse, it was a Sunday when hardly any mechanics are open. Luckily Ralf WAS. Not only was he open, but he was incredibly helpful and kind as we talked through all the logistics of timeline and towing and getting a hotel. As I was figuring stuff out I called him back like 8 times and he was always kind and frank in every call. He ordered us a new starter right away and was able to fix it the next day. He was the most communicative mechanic I have ever had, which was so so important and helpful for us as we figured out this stressful situation. He was also very reasonably priced to boot! I will be thinking about Ralf and his wonderful help for a very long time. Thank you thank you thank you!
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April 2023 by chon73us1
My family's vehicle broke down at a hotel in Metropolis IL. Ralf was not at his shop but travelling. He asked what my situation was and said he would call me back. He went out of his way to call O'Reilly's and a phone number to another mechanic that we could call. I was very grateful that he took time to get us situated and safe. His care for our situation was most admirable. I highly recommend this business.Service: Engine repair
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April 2023 by Will
Ralph saved the day! Was driving through when a wheel bearing started to go bad - Ralph got us in and out in a jiffy. Very knowledgeable and to the point.
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February 2023 by akhiladitya anilkumar
Ralf was very kind and a true professional. I was driving from Alabama to Iowa. Ralf inspected and helped with tyre pressure. ThanksServices: Vehicle safety inspection
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August 2022 by Duane Bock
Ralf's service is the best I have ever experienced and sets a bar that everyone should strive to meet. I was traveling from Oregon to North Carolina with a van full of animals when I lost my power steering pump pulley on Saturday night. With no hesitation Ralf worked with me to identify the issue and did everything he could to take care of my pets and me. He immediately tried to find parts, a place for me to stay for the night, and worked to get me back on the road. While my car was down he dropped me off at a local hotel. He was able to have my van back up and running before check out the next day. His commitment to his customers and to his work is unparalleled. I was extremely luckily to have Ralf's service.
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August 2022 by Christian Smith
Ralf is a great guy. We broke down on the side of the highway after dark due to a leak in the brake line and he gave us a recommendation for a tow company that brought us straight to him. He worked on our truck all morning on a Sunday to get us going safely and quickly. Extremely reasonably priced and we really felt safe leaving our truck in his hands. He works out of his home shop but don’t let that deter you because you’re really getting top quality service. We cannot even begin to tell you how much we appreciate it. Thank you so much!Service: Brakes
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July 2022 by Noah chase
Ralf is an awesome guy and was very straight-forward with me, someone from out of state and broke down on a Friday afternoon at 3:30pm. He answered when no-one else would, and I don't think anyone in Metropolis, IL would say something bad about Ralf if you paid them! He knew the tow truck driver, and other shops in town suggested I was in good hands when seeing if anyone else had time to get me in, which Ralf even encouraged! Seeing Ralf's work on extracting two sheared bolts that held on my ac compressor would have me taking my car to him to be serviced if I lived closer. Metropolis is home to more than just one super-man...
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June 2022 by Carla Albert
This review is from my sister. She put it on Facebook, but I thought it deserved a five star Google review.We were traveling yesterday and our driver’s side front brakes blew while we were towing our camper. We hobbled it into Metropolis (the town nearest to where we’re staying). The first large garage was booked for the day and closed on Saturday “sorry “. We were frustrated and tired as we had already duct taped the broken kitchen window in the camper Jeff found last minute as we were packing!! I Googled brake repair Metropolis IL this business came up. Ralf answered it was about 2pm he was on the road and said he would be home around 7. He took all my information, ordered parts. Called about 710 said he just arrived was going to eat a bit of dinner and would be ready. His place was just up the road. He replaced brakes and discs in about 90 minutes. Sent photos of brakes apart so we could see damage.. This man knows his stuff, honest, worked until 9pm on Friday to help us!!! Thank you Ralf
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June 2022 by Jodi Sledd
Traveling up from Florida, we had car trouble at the Fort Massac rest stop off the highway. Ralf repaired our 2007 Buick Lucerne enabling us to get home to Kansas City, we are forever grateful.Service: Steering & suspension repair
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March 2022 by Hailey Klar
Ralf was the most helpful and friendly person I've ever had the pleasure of dealing with when it comes to car care. My breaks went bad on our road trip to Florida and he was so accommodating and helpful. Very honest and willing to do whatever it took to get us back on the road. Highly recommend! Thanks Ralf!Service: Brakes
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February 2022 by Jon Chhay
I WAS PASSING THRU FROM MN TO FLORIDA..IF I COULD GIVE RALF 100 STARS I WOULD!!!! HE SERIOUSLY SAVED MY LIFE WHEN I WAS STRANDED WITH A COOLANT LEAK AND MY CAR WAS NOT WORKING. HE WAS KIND OF ENOUGH TO LOCATE ANOTHER MECHANIC TO HELP HIM WITH THE JOB BECAUSE HIS SHOP WAS FULL! HE GAVE ME THE BEST RATE AND WAS INCREADIBLY KIND!! HE IS THE ABSOLUTE BEST IN THE BUSINESS AND EVERYONE AND ANYONE SHOULD GOTO RALF AND GET YOUR CAR FIXED BY HIM! IVE NEVER MET A MECHANIC AS KIND AND PROFESSIONAL AS RALF!!!! HE TOWED MY CAR TO GET IT FIXED AND TOWED IT BACK TO ME! HE DID ALL OF THIS DURING HIS TIME OFF ON THE WEEKEND!! HIGHLY RECCOMMEND!!!!Services: Check engine light diagnostic
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January 2022 by Shelby Martin
On the way to Nashville and ended up breaking down on the side of the highway. Called a tow and dropped off right to Ralph. He was very nice and able to help us out and get us back on the road. Thank you so much for your time and great service.Service: Exhaust
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December 2021 by Lesli J
Ralf is amazing. We were halfway to our weekend getaway destination and the check engine light in our new (to us) car came on and the acceleration ceased. We barely made it to a gas station in Metropolis, IL pulled over, and started to call around to find an open auto service facility. Ralf answered his phone and could tell by our description of the situation, that we shouldn't drive the car any further. He drove to the gas station to perform the diagnostic. Within a few minutes, he told us the car would need major repair and contacted a dealer for us to confirm the repair would be covered. But he didn't stop there - Ralf drove us to a car rental place so that we could continue on to our vacation, and towed our car all the way back to the dealership Chesterfield, Mo, where the repair will be completed. It was well worth the money to know Ralf was taking care of the car and we were still able to have fun on our trip. Ralf is knowledgeable, professional and thoughtful. We highly recommend!Service: Check engine light diagnostic
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October 2021 by Trey Wilkerson
Ralf is the man. He has saved me several hundred dollars in repairs. Professional, courteous, reasonably priced,solid technician. The kind of tech every community needs.
