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November 2023 by Edward P.
In general we like this store and we are shopping a lot at this store, but the day before Thanksgiving me and my wife had terrible experience there. We needed to return Dyson vacuum with receipt and store manager wouldn't accept return for no reason and was very rude. According to store policy Costco must accept return, but this store manager was creating his own rules. When we said that we pay membership and entitled to return this item he said we can refund your membership fee and Costco doesn't need you, handed receipt to us and went somewhere.We went to different Costco location and returned the vacuum with no issues. This manager was very bad : instead of resolving issues he created them.
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November 2023 by T D.
What a fantastic blend of customers and there, and they all are so polite and calm, Living the American dream of buying bulk at Costco. How great it is to see entire families shopping together! It kind of feels like Disneyworld. Just not quite as expensive as they serve free lunch buffet at the many food stations around the freezer section. The employees are also very nice and helpful, churning people through the place like a well-oiled machine. Thank yous are located on the receipt, and in the rewards you earn, when you utilize the credit you need to really get some amazing rewards that can help offset some of the interest charged if you don't pay it off monthly. The great prices, Who really knows as you will not be able to find the same stuff sold here anywhere else, but you'll get a ton of it. Honestly, what did we do before Costco!
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October 2023 by Irene B.
This is a review for Costco Tire Center in Mettawa, IL.PLEASE take pics of your car BEFORE you give the car to Costco employee, or make them sign off on no damage. We bought four tire w/ installation from this Costco location. When the car was returned to us, there was a dent and a scratch on the rear of the vehicle. Costco denied doing this, but sent our report to a 3rd party insurance processor, Gallagher Bassett. After chasing GB for over a month (they just ignored all calls), I was told that they could not find proof that Costco damaged my car, and refused to pay. I tried to contact local Costco management, as well as corporate, and they refused to pay to fix the damage. Very disappointed in Costco! Avoid the Tire Center at this location!
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September 2023 by Bri Harvey
They don’t try to fit you in, when you do have an appointment it’s 2 plus hours for any service and they NEVER answer their phone. When they do answer, they immediately put you on hold and then never come back to your call. I understand being busy but this is horrible customer service.
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September 2023 by Ilya Chupreta
Extremely slow. They don’t even try. You will probably need the whole day just to replace your tires. Even if you have and appointment
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August 2023 by Bolortuul J.
My van was serviced at Costco tire repair on July 6. My two children, my husband, and I were driving to Montana for a family vacation on July 11 when we heard a loud screeching noise from the van tires. My van's passenger front tire rolled off when I was driving. And my van almost flipped over, but I managed to stop it.The opposing driver's side steering wheel fell off and was never I received a letter from you claiming that your investigation was concluded and that you were unable to assign culpability to Costco. Unfortunately, the tire service was insufficient because my van tire rolled off the road when we were on our way to vacation, and the service was not performed properly. This decision has not made me happy. Why did the tire suddenly roll off the road if Costco tire service was flawless? We would have died if we hadn't been able to stop it.
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June 2023 by Yongman Kim
Costco offered a good deal for Micheline tires. Friendly staffs, on-time service, and no-hidden cost.
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June 2023 by Tim A.
I'm a big fan of Costco, and this one is really good! How good can Costco be? Here are a couple of things that stood out to me as unusually good:-It is better organized than typical. The layout is intuitive and easy to maneuver.-The store is very efficient. I was able to get thru checkout line in short order.-Not as busy as I'm used to for a Saturday afternoon.-Same great prices.-Same great rotisserie chicken, but no wait time! (and twice the size and half the price of your grocery store rotisserie : )- My only beef with Costco is they don't accept the Discover card.Highly recommended!
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April 2023 by tj paper
If you have a car that's 10+ years old...don't even bother coming here. Go to a shop that knows what theyre doing...or even maybe a different costco tire center. Had to come back 3 separate occasions only to be told, after waiting 2 hours each, my car is damaged and they can't put the tires on it. I visited a mechanic in between each of those visits to get the suggested repairs. 1st a trusted local mechanic did the required repairs. Came back to costco to be told there is other damage. So I said alright I'll go to midas, which costco recommends and provides coupons for. $2,000 dollars later, I come back to costco to be told that my car still has the same damage. So I go to Mavis tire to have them check out what the deal is. They told me that nothing is wrong with my car that would prevent my tires, that I already purchased, from being put on. So I said OK and brought it back to costco. Costco begrudgingly put on the tires and said that the damage is still there and said that if I came back with my car like this I'd be denied service (warranty repairs, re balancing, all the perks that come with getting your tires at costco.) So long story short: Do yourself a favor and go some where that knows what they're doing. These guys are n00bs and will waste your precious time.
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April 2023 by Nektaria R.
Excellent location!!Typical set up but extremely efficient I'm every way. Enjoyed our quick shopping trip and gas fill-up. Not too far off the expressway. Easy in and out. Great selection of ready made foods and other mech. Check them out.
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January 2023 by Elle AJ
Super friendly & helpful employees. Almost always have what I’m looking for…and then some!
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January 2023 by Hersh A.
I know for fact I had reviewed this Costco before but somehow again my review has disappeared. I just don't like having to type everything again. Anyway, Costco in Mettawa, is a great place to shop for food items, Eyewear and more. I like their variety of the different items they carry, their quality & pricing and good service. I am a fan of their delicious rotisserie chicken (only $4.99), pre-made dishes (reheat & eat), snacks options, bakery goods, and clothings variety. I enjoy shopping here and definitely recommend going here to anyone who lives near it. It's worth being their member.
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December 2022 by aditya Bajaj (Plates And Barrels)
Very professional service • very busy team. Definitely get an appointment. Work done is very good quality.I had a fat tire and took it for repair, they were able to repair same day but needed more time to install it. Prepare to leave your vehicle there. For walk-ins I had to wait more than 2 hours.
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December 2022 by Alexander Vaynman
They were able to squeeze me in as a walk-in. Did a very nice job installing the tires. Very friendly service (great Costco location overall). The tires were also cheaper than buying from another online retailer.
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November 2022 by Douglas C.
Today, a shopper being rude and impatient pushed my daughter forward so he could get his liquor. Upon doing so, pulling the bottle up, the bottle slipped from his inpatient hand and hit the concrete. Creating a glass shard bomb. Glass of course, hit my daughter and cut her up. Mr. Inpatient of course left quickly and my wife went to the restroom to gather paper towels and some wet towels to glean the shards out of her foot and ankle. So ... Chad the manager showed up, and made it right. Apologized and brought some medical bandages. Angela not too soon after to make the scene safe. Costco, I appreciate you taking care of my daughter and trying to make it right. I'm not upset at the store and I applaud the employees for showing genuine compassion for our daughters safety.
