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December 2022 by Sara Johnson
I originally had a different company that I was going to use but they cancelled on me last minute. I’m talking 3PM day before the party. I was panicking and I called here and spoke with Ken. Ken was very understanding and straightforward with what he could do. He was able to do my son’s party. Literally saved the day! Everyone at the party was really impressed with the truck. If the kids weren’t playing the adults were. Ken’s staff was incredibly helpful and kind. I’ll definitely use them for future parties. I also recommend them for any party
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December 2022 by Vicki Bell
I gave me my kiddo a 10th birthday party over the weekend and everything was a success! Rolling Video showed up 15 minutes early and was really good with helping the kids with the different games. I would definitely recommend them to other families and I would also book them again! Thanks for making his birthday a success!!
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December 2022 by GC Smith
Unprofessional and rude! I wouldn't use this game truck service if it was free .....OWNER HAS NO PEOPLE OR CUSTOMER SERVICE SKILLS!
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February 2022 by Stella D.
I would give zero stars if I could. We went to a birthday party today and this mobile video game truck was supposed to be there for a 2 hour window. None of the systems that the hosts had picked for the party were working, I think it was 2 Wii consoles and 1 or 2 Switch. The owner stayed in the truck almost the whole time while his brand new employee (of only 2 days apparently) tried to get them to work. It took the host of the party to finally get the Wii started after almost an hour of the trailer being there, not to mention the owner of the company sat in the truck while this was all happening. The kids kept coming back into the house because they were bored with whatever games were in the trailer. After over an hour of troubleshooting the systems, it was decided that they were just going to leave, but here's the kicker: the owner expected the hosts to pay the full amount. After arguing outside for a while and explaining that not only did the systems not work but the host had to get one of the four malfunctioning systems to finally get hooked up, the owner finally accepted that he wasn't going to leave with the full payment. I don't know what amount was agreed upon, but the fact that this guy didn't care to try and troubleshoot his broken stuff, didn't show up with working equipment in the first place, and then expects full payment?? And he wasn't even there the full time they agreed on? Oh and I guess he tried to charge them an extra $100 for ONE EXTRA KID because of "Covid". What does that even mean?? These 11 kids were all just together in a house for a birthday party, now they're just moved into your sketchy trailer and you're charging for one extra kid because of "Covid"?Anyway, congrats if you've made it this far into my review. Save yourself a big headache and don't hire these guys.
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February 2022 by Jayashree L.
Not a great vendor to work with. Very rude on the phone and does not want to answer questions
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December 2021 by Katie Gierhahn
what we expected. The game trailer that arrived looked nothing like the one on the website. We actually thought it was the neighbors lawn care company when the yeh arrived. The trailer seemed a bit rundown and was quite hot/stagnant inside despite it being only 60 degrees outside. There were some communication issues bothering before (in hindsight should have been a red flag) and during the party. The owner changed the time of our party a week before, which was very inconvenient because we had already paid a deposit and sent out invitations. I only found out about the time change because I called him to check in. We chose this company because of the advertised outside TV's for Just Dance/Wii games. The Wii remotes/sensors did not work and so we were not able to use that feature which was disappointing. The game coach was nice but was very quiet and didn't interact or engage with the kids like I expected. Most kids enjoyed playing the games inside, but there were constant issues with charging controllers and long wait times to get games up and running. My husband had to go inside to help the younger kids figure some things out several times. The advertised amount of games (over 400) also didn't seem to be accurate- each console had a few games on it the kids could choose, but no additional games were really mentioned or offered. A catalog that the kids would look through would be helpful. Two 8 year old girls at the 2 hour party were not able to play a single game because of the Wii's not working, a Nintendo Switch not being available and not finding a game they knew how to play from the limited Xbox and Playstation selections. We absolutely love this concept but feel we significantly overpaid (Full price for a weekday party) and did not receive the advertised experience.
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December 2021 by jennifer sumlin
The owner is very unprofessional. I call him to ask about a email I received saying my event was not booked because I didn't pay my deposit which I did pay my deposit the day I booked it. The owner was talking to me rude. I will not spend my money with a person who is very unprofessional. If he was rude to me only god knows how he going to treat the kids. Please don't waste your time with this man.
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December 2021 by Kim Hughes-Collins
My first time booking with this company and everything is great so far!! I've been in constant communication with the owner and he has gone over and beyond to accommodate my needs. I have an upcoming reservation and I'm very assured that everything will run smoothly on the day of my event!!
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December 2021 by Brandi Fancher
I called for a pricing, and the gentleman asked what was I trying to do and what location. I tell him the Westside, and he states "I wouldn't charge you a dollar to come on the westside find someone else to service you." Dont advertise online that you service the Chicagoland area but when customers call you tell them that. ..
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December 2021 by Diana Rodriguez-Zaba
I was having issues booking a party for my son online and the gentleman who answered the phone was very helpful. There was a system glitch but he was able to figure it out. Looking forward to our event!
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December 2021 by T’Nya Brewer
I only called for a quote and the quote was reasonable and seemed like a great value. The only reason I’m not booking this service is because the man who answered the phone was extremely rude.
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December 2021 by Aracely Barrera
If I could do 0 stars I would called for information about renting the truck for a school function and the person who answered the phone was rude and very unprofessional!
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December 2021 by Elisa Lugo
Called for a quote and the guy said he doesn’t service Chicago where cops are shot at. If you don’t service Chicago change your advertisement. Weird and discriminatory.
