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“This branch has the best Customer Service ever! I had several issues to resolve, and Laura Craft, the Assistant Branch Manager bent over backwards to help me. She stuck with me, following up afterwards until the corrections and changes were in place and finalized. My husband and I have been customers of Central Bank for over 20 years, and have dealt with many different branches, this one is exceptional, and we plan to do all our banking with them from now on. So reassuring to know bankers like Laura there when we need them.”
“Wow, what an amazing bank. The ATM was one of the best I've ever been to before! Fast function, cash request denomination, and new money! This branch impressed me! 5 ?”
“Had a great experience with employee Kelcy..She fixed an issue that three times I called several branches about, but still was not fixed..She is what I call a person who likes serving people, Kudos to Employee Kelcy!!!”
“Used ATM. Great feature they have now is the ability to choose which bill denomination you want to get (instead of getting a wad of 20 dollar bills). You can get 20s/10s or 5s!!”
“I feel like I am important and that they care about my business. I may have not switched all my accounts to BOB yet but I have plans to. BOB cares about the community and investing local. They keep earning my respect.”
9AM - 5PM
1300 N Belt W, Swansea
Banks
“The are always so very pleasant and professional,they treat every one as if you had millions of dollars in this bank. Leadership in this bank has rub off on there Employees. Kind, friendl y ,gentleThere.is nothing they want take the time out and help you with. They are More han a 5 STAR!!!”
“I went there to request a replacement debit card. Tina P. handled it with ease. I mentioned that I was having trouble accessing my account online and BAM, Tina figured out the problem, and helped me set up the mobile app. Thank you Tina for the exceptional service.”
7:30AM - 5PM
885 IL-3, Waterloo
Banks
“Since moving our accounts to State Bank of Waterloo, we never have to question what is going on with them. This bank goes beyond giving all of the assistance you could want.”
11:15AM - 2PM
102 St Ellen St, O'Fallon
Banks
“A strong recommend. Very down to earth for a banking institution. We got our mortgage through them (they service them through First Integrity, a very highly rated company across the river in Missouri) and they were very honest about where the mortgage would be transferred to. The rate was hands down the best I saw anywhere and the fees were even better. The regular dividends on their accounts are also fantastic.”
9AM - 5PM
406 N Main St, Smithton
Banks
9AM - 5PM
238 N Main St, Columbia
Banks
“Love this place. Fantastic service with a small business feel. None of the corporate that loses the customer vibe, and they ALWAYS, and I mean ALWAYS, find the time to help you figure out your issue. I have been dealing with this location for over 6 years and frankly am embarrassed that I did not give them kudos many years ago.”
“Ive been banking with them for almost a full year and i love all of them they r always so positive and happy and they always help no matter what but most importantly the personal bank andrea was so sweet. My bf recommended me to join you guys and he had been banking with yall since he was 16 and hes 21 now almost so I definitely trusted him and i love it no money is stolen from my account like my previous bank and i dont have to fight them on giving me my money when i get payed”
“Not only did this location help me with a new card because of fraud charges… the manager Sandy is the most helpful manager I have ever encountered. GREAT CUSTOMER SERVICE at this location! If I need help again… I may just call her instead my hometown Regions!!! Thank you again Sandy!!!”
8AM - 6PM
1501 W Hwy 50, O'Fallon
Banks
“I am a Real Estate Broker who caters to clients with the highest standards when it comes to service and Jeff has continuously exceeded those standards. Jeff makes all of my clients feel less stressed by ensuring they understand the entire purchasing process. He and FCB Bank have achieved what most other lenders can not when it comes to getting some of my clients qualified. In todays World, it is so hard to find somebody that truly cares about their job as much as Jeff Does. That is why I will continue to recommend him to anyone who is Purchasing or re-financing.”
8AM - 4:30PM
501 N Market St, Waterloo
Banks
Open 24 hours
8405 State St, East St Louis
Banks
“I have a wonderful welcome everytime I go into the branch at 8405 State Street in East St. Louis. The tellers give you a "hello" when you come in and they're polite, efficient in helping you conduct your bank business, and they always thank you for coming in. That is what I like in customer service.”
“Excellent customer service and support from the best of our worlds in our business community and the most important part of our community is the support from the team at this branch”
“I am not a member of this credit union. However, they are a Co-op Shared Branch with two other credit unions of which I am a member. Basically, these credit unions are in partnership with each other. This means I can utilize Arsenal Credit Union as my personal bank to retrieve & deposit funds from any of my other shared credit union accounts. At the ATM, I can use any debit or credit card from any of the other shared institutions (subject to limitations) & incur no usage fees. Absolutely the most convenient banking experience ever. Whenever I have to go inside, their service is always exemplary.”
7:30AM - 4:30PM
107 N 2nd St, Dupo
Banks
“A good bank but not the most secure.I have been banking with FNB for about 2 years now. They are convenient, the staff have always been friendly and helpful.One issue though, they are not the most secure bank. They do not support multiple factor authentication (MFA). They simply use e single factor auths. That is similar to using 2 passwords where one of the passwords is something about you that could be easily obtained on the internet.I have asked them if and when they intend to implement MFA. For over a year the answer has always been we are working on it.”
“Very pleased with FCB's customer service. The help I receive at the drive-thru window is always quick and the staff are pleasant to work with. I've banked with FCB since I opened my first savings account as a kid and don't see banking with anyone else for personal accounts.”
9AM - 4PM
3685 Sullivan Dr, Swansea
Banks
“We love the Busey Bank in Swansea, IL. on Sullivan!! Caring, friendly and kind! They are the best in all banking needs! Go above and beyond!??❌⭕️♥️ Thanks for all you do! ?? Jones family”
“Regions Bank in Columbia always smiles and greets me when I walk in the door. Though I dislike some of their fees that can be charged, that is out of the hands of the workers. They are efficient, friendly, and do everything they can to protect my accounts.”
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“All the staff is great but Heather Irwin is the best. I don't know how she could possibly be more helpful and informative. I was worried when our small town bank was bought out, but people like Heather still make it feel the same and that the customers are the most important thing!! Love banking here and truly appreciate how awesome Heather and the rest of the staff is!”