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February 2024 by Mary Philips
The renovation is really hurting your business. Staff is tired and fed up and it shows. I hope to visit in a few months and see better results. And for goodness sakes, your staff needs a huge thank you and some relief!!! A few nice words and maybe a free lunch will probably work miracles!
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February 2024 by Vitaly Matsybursky
Garbage
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February 2024 by Alejandro Castellano
little room to maneuver parking, under construction, no showers available
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January 2024 by Keshun Wright
They don’t have showers right now omg
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December 2023 by Katie M
Lots of dirt and terrible refueling conditions. The pump where you refuel leaks and releases a huge amount of fuel. When answering who will return my money for the spilled fuel, the staff simply remains silent and answers, what will we do, perhaps on Monday they’ll solve this problem. I categorically do not recommend this gas station; they should close down completely during the renovation. Be prepared for the fact that they don’t have toilets in the building and you’ll have to use it outside in the form of a cubicle.
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December 2023 by Екатерина Матюшко
Lots of dirt and terrible refueling conditions. The pump where you refuel leaks and releases a huge amount of fuel. When answering who will return my money for the spilled fuel, the staff simply remains silent and answers, what will we do, perhaps on Monday they’ll solve this problem. I categorically do not recommend this gas station; they should close down completely during the renovation. Be prepared for the fact that they don’t have toilets in the building and you’ll have to use it outside in the form of a cubicle.
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December 2023 by Rocky M
They don’t have enough space for parking and u can’t park in reserve if u can’t pay
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December 2023 by Sue I. Drechsel
Under construction . What a Mess, long lines to get into fuel, drivers just sitting on the fuel island for up to a hour.Both outside an inside store is a mess.. constrution every where...hardly any free park, an what there was was all filled up at 330pm .No soda , only in bottles to buy, an some coffee 3 pots , but they were empty.. GO SOME WHERE ELSE, NOT WORTH STOPPING DEC 7TH, 2023 @400PM
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December 2023 by Ashley
Apparently this place is a resting spot for the homeless. Twice reported a woman who was sitting at slot machine loudly singing and praising Jesus. She ate her food at the machine, took a nap, etc. both times I let staff know that she isn’t playing slot machine and what she is doing and that they’re losing money by that machine not being able to be used. Additionally disturbing others.
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December 2023 by mere_ubu
Been stopping at Pilot on I-80 in north northwestern Illinois for about 17 years. I used to enjoy stopping there, as much as one can enjoy stopping at a truck stop.The place was clean, the gas prices were about the average for the area, and if you wanted junk food, well, you had just hit the junk food jackpot. If you were a trucker, you could sign up for a hot shower, then load up on a few bags of beef jerky, some Red Bull or Nitro, and as much sugar as you could carry in one arm full.But one thing Pilot had was a relaxed, calming vibe. The energy might be a bit frantic, but it was good energy.Then one morning before 8am a couple of Merle Haggard lookalikes starting growling and barking at each other because one guy was accusing the other of cutting in line.There were some words had, some accusations made, some placating gestures by the alleged line cutter as well as everybody else in the line, and more unpleasantness.As the difference of opinion began to move towards a physical escalation I decided I didn't really need that Little Debbie's Swiss Roll. So I exited the building, jumped in my car, and made a strategic retreat.The vibe has never really been the same since then. Whether the Red Bull, Nitro, and NoDoz together create some serious aggro, or it's just gas prices, inflation, and plague coming in on an ill wind, it's now just another truck stop.And there is ALWAYS construction/renovation going on in the building or the external area. The Arby's sharing the building with the Pilot seems to plan its own construction at exactly the same time, so it's sometimes difficult to find an entrance into the building.It's a neon-lit, sweat funk stew-flavored testosterone-y sump.-Gas pumps are spitting that petroleum out.-Diesel engines are adding their own custom-designed stink to the funk from the pumps and idling engines.-The showers are running non-stop.-And the registers are ringing up sales all night long.But if you're immune to the jangle-nerve fight or flight, or if you really can't make it to the next gas station, restroom, or Little Debbie's finest without flat-lining, then Pilot is as good as any and better than a lot for what you're needing.
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October 2023 by Gwen Funcell
The employees park in the free RV spots so we parked in four parking spots and then management made us move. We said we would as soon as the cars moved. And out come the employees to move their cars. One apparently refused and didn’t leave until about 3 hours later.
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September 2023 by Glen Bolding
Nice people. So I don't want to bad mouth them.The showers are okay, but they need to be cleaned a little bit better. I know those guys who clean them are tired of nasty people leaving it messed up. I've heard them at other places cussing and stuff. Because of other people, they decide not to do as good a job at cleaning up after them. So, that's why I carry a can of disinfectant and spray it in the shower floor, shower heads, and the handles. Toilet, too, if I plan on using it. I also use sandals in the shower. Take precautions, people! See the picture below.
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September 2023 by Krissy Totten
I've never been here before, but my experience was great!! The showers super clean. I had a hard time getting in the shower with my code, one of the employees was so very kind to help me open the door. And who can refuse a cinnabon!!
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September 2023 by laura silva
Bathrooms clean, cashier friendly, not very much room to maneuver, medium size Pilot. Shirts were only $10. Yay. Arby's does not open till 7am. Boo.
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August 2023 by Terri Miller
Had a old crispy chicken sandwich cold crinkle cut fries.. 3.30 Saturday afternoon. Will not bother next time. Come through this way alot. Lesson learned on Arbys...