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January 2024 by Alyssa K.
AT&T in Mokena IL PLEASE don't go to me and my mom sat there for 45 minutes just for the lady just to tell us there's no iPhone she didn't do anything she just sat on her butt the whole time just to tell us there is no iPhones
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October 2023 by Allison Rose Opiola
Always helpful
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October 2022 by Sam L.
We went the store to get a new SIM card. The customer service person was texting others using his own phone while service us. He is obviously distracted the entire time and threw the new SIM card into trash can. We are thinking of getting a new line and new phone but we are not impressed by this store at all. Maybe some other providers.
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June 2022 by Julie G.
Could not have been more pleased with Mike and the service we received on Thursday. He took the time to check out the phone and run some tests. He was wonderful explaining all of it to us.
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February 2022 by Meghan D.
I hate to leave negative reviews but I couldn't let this location get away with the nonsense that they provide their customers with. If you live close enough to another AT&T location, PLEASE choose that one. Don't waste your time with this "establishment" ... we are absolutely disgusted & have now switched mobile, TV & internet carriers due to the "customer service" this location provides.I don't write about many experiences I've had with businesses during the pandemic. I understand that businesses are struggling & are understaffed, I'm absolutely understanding of that. However, I went to the AT&T store in Mokena to inquire about getting a new phone as well as getting some things cleared up about our account/bill. I have never been so disgusted and fearful of my life in a full hour of being at a phone store. I made a 5:00 P.M. appointment days prior to our visit because I know walk ins are frowned upon this day in age. I walked in a few minutes before 5 and saw that all the employees were helping other customers as well as another couple waiting who seemed to be walk ins. While we were waiting, a gentleman from the back came out and one of the walk in customers approached him asking why he's not being helped. The gentleman explained to him that those ladies have an appointment & he was on his way to assist us first. The angry customer turned around, looked at me, pointed & said "I don't give a F*** about those ladies". There were more derogatory slurs / terms that were used. The employee just kept on going. I personally wouldn't confront anyone acting that way but he (who we later found out was the manager) should've asked that customer to calm down, sit back down, wait patiently OR to return when he made an appointment. It was an obvious situation that made us uncomfortable & was flat out disrespectful.The "manager" finally approached us & asked what we wanted to be helped with. We told him the make & model of the phone we wanted but he just walked away mid conversation. He walked to the back for a few minutes & came back to us... "what do you need again?". We repeated the phone that we were looking at. He immediately shot us down and said "They don't really carry Galaxy phones anymore". HOW DO YOU NOT CARRY GALAXY PHONES ANYMORE WHEN THERE'S 8 DIFFERENT MODELS ON DISPLAY?! (side thought). He proceeded to tell us we can get it on the app but was not willing to show us how to utilize the app & help us order it if they couldn't service our needs at your authorized retailer. We then said we had other questions about our bill/account. He then told us "I'm JUST the manager & my employees are helping other people. I don't have access to accounts. And we are understaffed so there's going to be a long wait." How do YOU as a manager NOT have access to everything that your employees have access to? YOU as a manager should be jumping in and helping your coworkers assist customers while you're business is understaffed. What was the point of even making an appointment? We walked right out. We clearly were not going to be helped nor did we want to give them our business when they were so incredibly rude. After sitting with my thoughts for a week, I'm proud to say I've switched carriers. I have NEVER been more upset about how I was treated as an AT&T customer. I will absolutely NEVER return.(PS AT&T, where's my $116 refund that was promised in October after following up 4 times? We moved, you took a payment 60 days after canceling our services & have yet to pay us back. I've called, been promised a gift card would be sent ... it didn't show up. Called again... another gift card would show up. Called a 3rd time ... a refund would deposit before the 1st due to end of the year closings. Called a 4th time ... nothing.)
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October 2021 by Dee W.
If you have dealt with ATT in any capacity a poor review is not surprising. No help whatsoever from the employees. They can mess up your account but have no idea how to fix it or don't want to take the time.
