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February 2024 by Isobell Izzie
Bankers don’t know personal boundaries
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December 2023 by wayne holligan
I went in to turn in a cup of coins from my vehicle at 4:40pm to Mokena location. Now it's hard enough to visit a location because of the banks hours and mine own hours. I waited over 5 minutes for service while there was 4 people work behind the counter including the drive thru. I then was over looked at first for another customer that came in after me but was actually taken then to be told the coin machine is broke or off depending who was commenting. So basically they didnt want to do it because they were closing out there day. I mean seriously it's a bank you know the coin machine work's! Who knows though maybe they're becoming McDonald's who's shake machine doesn't work? I didn't chose this bank brand it bought my bank so if this is going to be how they continue their customer service I have no reason to turn my long term banking to another bank ! Sad that out money is wanted but not us ( well as long as it's no change)
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September 2023 by Briana Reyes
Bad interest rates for their CDs, go to a credit union instead !Their employees are phenomenal tho! It's not the employees fault that their employers suck !
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March 2023 by Austin Holt
Deleted my bank account because my mom deleted hers so now I can't get a car rental because no one ever informed me. I've also been getting bank statements since the account was apparently closed. Old National as a whole is a complete garbage company. Never bank with Old National.
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February 2023 by Nicole Forecki
Very hard to get ahold of any support. Will take weeks to get in touch with a representative. Very little services. Overall, do not recommend.
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December 2022 by Kasie Livingston
I wish I could give 0 stars. They never answer the phone I also left my debit card there they called said the card was here and I can pick it up. I went to pick it up 3 days later and they shredded it. If I new that I would of had it printed by the bank by my house.
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August 2022 by Kayse
I JUST WANT TO SAY NO MATTER WHAT, ANYTHING, I FORGIVE THE PEOPLE OF THIS BRANCH. FORGIVENESS IS CRUCIAL, BUT I'M NOT ABLE TO TAKE DOWN MY REVIEW, DREAMLILY IS MINE. WHATEVER MOVES ANYONE ON WHAT TO SAY OR DO AS FAR AS THEIR EXPERIENCES WENT, JUST FORGIVE NO MATTER WHAT
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August 2022 by Andrew Verchimak
It's a bank. Nothing unusual.
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July 2022 by Maribeth Bailey
Worst employees!!!! This merging experience with them has me seeking other banks to move my money toSpent over 3 hrs on hold and absolutely no assistance to just find out what my balance is in my accounts
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April 2022 by Kevin Hughes
I give a review of "0". I am forced to give a star or I could not post this complaint. I could not deposit a check made out to my "company name" because my name was not on the check. Barbara did this to me more than once and then she flagged my account so I could not do anything in the future. I will never go to this branch again. I wish I could because it is the closest one to my residence. So much for serving the local community
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April 2022 by Dreamlily77
Wow I thought I was the only one, til I decided to check it out. This is a lot of 1 stars! Their system is pretty cliquey, discriminatory, stuck up, arrogant & privacy invading in my thoughts. You check one person out, you do it for all consistently, not tell a customer "I have to check your ID because I don't know you & it's required." That's not an answer let alone legit nor professional! Never been asked for an ID for wanting cash back, been with First Midwest since 2018, I can go to any branch I need/want to at anytime, never had anyone require an ID to get cash back and make me wait a long time (disturbing..invading my privacy?) I've even been to this particular location from time to time in the 4 years I've been with First Midwest, so I'm not a "stranger" depositing same check over the 4 years, making withdrawals there, etc. And the aloof attitudes, no smiles, no personalities made it more suspicious..if they would've asked nicely with a smile & explained THOROUGHLY with a smile & kind & professional tone, rather than what seemed like a personal answer with the attitude that they can give whatever answer they want & not have to be clear & claim "it's required", then I would've maybe understood, but not be on here giving 1 star like everyone else or leaving bad feedback like others are doing on here, or even calling to complain which I did. Told them check your attitude (& mindset) at door before clocking in; only FM branch I've called on. If it takes 7 minutes to check one's ID, what are they looking for? Suspicious, made me uncomfortable.... & while waiting, they send me someone else's withdrawal or deposit slip with their name & bank account info. Told manager who said it was for security purposes to check ID, but they weren't paying attention & sent me someone else's info! Not only not going back, but any strange activity ever on my identity, bank account, anything in ANY way, this place will be first people/business I will suspect & have investigated. Manager tried to explain system to me.. still doesn't make sense, cuz anyone who is "known" can turn anytime. This is a bank not Cheers where regulars come & everyone knows your name. Like I'd said, looks like I'm not only one on here giving a bad review!!
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February 2022 by storm19ful
Would give this location a "0" if possible. Pulled up to drive thru and was completely ignored for several minutes (I was only one there). They are always less than friendly and always seem to find a problem with whatever transaction I am doing. I will not be going back to this location. Ever.
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January 2022 by Jessica Rutkowski
customer service is the worst to have to deal with through this Bank God bless anybody whoever hast to deal with them make sure you have lots of patience that’s all I Gotta say
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June 2020 by svr07madden
Refused to help customers after the drive thru was open.
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December 2019 by Scott
Never have s problem at any other location but always get bad service and no help here.
