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December 2023 by oscar rodarte
Staff was ok
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November 2023 by Jessica Galka
Regular staff very unfriendly when I inquired about balloon pricing. Michaels fills balloons now and is so accommodating and less than half the price of Party City if you bring in your own balloons.
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November 2023 by Alexa_ 24
Went shopping denied my cash because it is the older form and I got It received it from my bank, and It was checked they don’t want newer bills, customer service horrible
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November 2023 by Frank Schreiner
Too expensive. Dollar stores are much cheaper though the selections are not as wide
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November 2023 by Ashlee G.
Workers were very rude. I ask for a favor to check a price because the Halloween items were scattered everywhere. She rolled her eyes at me and said she didn't work last night. That is not what I asked I just wanted to know the price of an item. She proceeded to give me an attitude and handed me the reciept and sarcastically said have a nice day while rolling her eyes. I felt bad for the one employee that was actually doing their job correctly while the other 4 were not doing so and if they had to help a customer they would have an attitude. I believe the company needs to reconsider the employees that were working there today.
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September 2023 by Michael Balousek
Went there to buy T-shirts and balloons for my grandson. When I went to get the balloons blown up, they told me I had to give them all kinds of personal information before they blow the balloons up which makes no sense why they need my personal information to blow up balloons and they told me if I would not give them the information I should go somewhere else when I ask for the phone number for the area manager or their customer service. They told me I was harassing them and I should leave, the store manager and the girl blowing up the balloons were unprofessional and I will never go back again terrible experience
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September 2023 by Mike B.
went to get balloons and tshirts for grandson . they want all your personal information before they will blow up the balloons, told was uncomfortable giving that info they told me to go somewhere else. then ask for area mgr phone number or number of costumer service they said I was harassing them and leave the store . the manager and girl inflation balloons were unprofessional and rude . will never shop there again . terrible experience!
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July 2023 by Daniel Davis
Nice clean store,I felt like they had a lot of empty shelves
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May 2023 by Richard Schneider
Super friendly staff and very helpful
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February 2023 by Sarah Izaguirre
All of my purchase and staff interactions at this location have gone well...but Heidi is a gem. Very patient and great customer service.
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November 2022 by Pamela L.
It was getting late and i went to 3 stores trying to get a balloon bouquet for a birthday party that was going to happen in an hour. The staff was professional and helpful. I was able to get a beautiful arrangement for the party! Thanks Party City!
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September 2022 by Hoogie03
Very rude manager on duty. The line was horrendous to the point where customers were putting items back and leaving. $50 to fill 7 balloons.
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June 2022 by Mary Wilczek
Won't fill a SINGULAR balloon when they aren't even busy. Won't take a balloon bouquet apart either. I get having orders ahead for balloons but to wait 3 hours for a singular birthday balloon?My husband called 2 other party cities in the area and they were willing to fill the balloon for us. So it just this Mokena location!Take your money elsewhere...
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June 2022 by Kevin Kohlman
Balloons weren't ready and said I would come back in fifteen minutes. When I came back the same guy that told me they weren't ready watched me wait a other 30 minutes without acknowledging me. The guy blowing up balloons who wasn't even working counter helped get my order. Customer service absolutely stinks
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March 2022 by Kandis Duncan
This review is specifically for the Mokena location. They totally screwed up my wedding day and caused us very unnecessary anguish the day of. I placed 2 separate orders. I called in to request that my 2nd order pick up date be held until Friday since I already had my 1st order of balloons that would be ready for pick up on Friday. This way we didn't have to make a double trip. The representative reassured me that it wasn't an issue & they could both be picked up together the day of the event which was Friday. Epic Fail! My order was canceled, refunded, & restocked. I called and spoke with the manager. He apologized and told me he would pull the items from my original order and I could pay again when I picked up the order on Friday. Arrived Friday morning to pick up the order and guess what! The order wasn't replaced. I will not be going to this location again!
