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March 2024 by Ken K.
We scheduled an appointment for a pre surgical test at Quest. Unfortunately, there is no one to speak with there until you reach an exam room. No one to call to question about availability of the test or ANY question that you might have. No one to ask on the phone. Not even an AI bot on line. I drove an hour to get a simple test required for a knee operation. After arriving at the Mokena location, I found no one in the reception area to ask either. So I waited to get called after electronically signing in. Get called back and they inform me "they don't do this test here" by a tech. Quest sucks for customer service. I will avoid going there for anything in the future.
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March 2024 by Jeannie W.
Love quest mokena Illinois. They really keep you on time They are great. I love making an appointment and being able to get in within about 10 minutes that makes a huge difference in my day.
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February 2024 by Lee David
In and out really fast!! Clean and professional.
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February 2024 by Eva B.
I love this place bc of A.) It's efficiency B.) The best of inoculators and C.) The courteous and professional people that work there. I used to go there as a walk-in (pre CoVid) when I had a Dr's order for blood work to be done and they would always seemingly squeeze me in somewhere in there already busy schedules, so I'd be in and out fairly quickly! I think, however, they have changed their scheduling method to online appt's. Let me tell you, I did this ahead of time and got in promptly at my pre-scheduled time. Their website was easy to maneuver through to put in the appt too. Make sure you bring a copy of the Dr's order with the account number from the Dr on it, just in case! They are extremely busy, and there are a LOT of ppl flowing thru this facility so naturally things can slip thru the cracks...They are wonderful with children and adults. Their sticks are E Z P Z! Great job there ladies!
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February 2024 by Eric S.
If you can get Stephanie, she's the best!!!! I have a needle phobia, and she has been able to help me every time!!!
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December 2023 by Patrick Worrall
5 stars for how quick everything went and how painless getting my blood drawn was. When the lady working there took my blood, I could barely tell she took it.
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October 2023 by Dimitri Karbo
Quest has by far the worst customer service. It is almost impossible to talk to someone on the phone. They had lab results delayed and no one could answer the simple question “When are they expected to be available”.Not to mention that there is no phone number for providers!!!! My doctor who order the labs could not get the results!!
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August 2023 by Cary Templin
The only reason I'm giving two stars is because the testing center was nice and the lab workers were very pleasant. To this point I had my labs drawn more than 48 hours ago which were very simple labs. There is no way to discuss with anybody why I have not seen any results or otherwise. All menus on the phone go straight to a voice message. I messaged the facility through the internet and have not even received acknowledgment that they have received my message.
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July 2023 by Megan Piotrowski
I had my blood drawn two weeks ago and have yet to see the test results. The status on the app has not changed since the first day. I’ve sent in a “results request”, as recommended on the app, with still no response. There is no option to call the facility to check on the status either, which is extremely frustrating. At this point, I’m not sure I will ever get them, and I have no way of discussing this with an actual person. It is an awful feeling when your treatment is dependent on this testing. Terrible.
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July 2023 by Lisa Gersna
Extremely friendly and efficient. I had a great experience here and I was seen right on the time of my appointment.
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May 2023 by Gladys Reyes
Been to this location multiple times and have had a good experience each time. Techs are professional & friendly. Also in and out within 15 minutes.
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May 2023 by Eric
I see mixed reviews but my personal experience was great. Haven’t had a blood test in over 15 years. Was very nervous. I checked in with the kiosk and scanned my ID and insurance card. In less than 5 minutes I was called back. The Tech was very nice and I literally couldn’t tell I was getting my blood drawn she was so gentle. No pain whatsoever. I will come back if I ever need more blood work.
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April 2023 by Samuel Markobrad
Just had bloodwork done here. Quick and painless, the phlebotomist was excellent.
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February 2023 by Justin S.
just know if your waiting as walk in there is 3-4 of them behind the glass talking and laughing doing nothing very easy to hear it too as a nice lady asked why i'm still here as she was leaving and told me that, and then i'm told to leave and wait till my time. makes a lot of sense, i see why there is bad reviews.
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November 2022 by Bob Gorman
Quest doesn't get it....it is has nice people working in the offices, but Quest doesn't care who is driving ts business - it is use the people having their blood drawn. If they cannot get reports to us, they don't deserve our business. I have gone there for the last time. I'd give it a negativ star if I could.