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November 2023 by Fran Meadows
The sales person was very nice and very knowledgeable and very thorough explaining the product and process about the windows. The installers were very professional and fast.
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September 2023 by Patricia Johnson
The 4 stars is for the 2 installers, Tony and John. who are both exceptional and knowledgeable of their craft. The 1 star deduction is for Nzinga and Jason of Transform SR Home Improvement Products LLC Nzinga handled my entry door purchase. I asked her for an itemization of the project, such as, actual cost of door, labor costs, etc. She sent a document that did not show itemization. Again. I asked her for an itemization not just the total but received only the total of project again. This lack of transparency bothers me. I ordered my storm door through Jason . I specifically told him that I did not need the entry door and storm door locks to be the same. In fact, I wanted a different key for each door, therefore, the original lock and key for the storm door was acceptable. No need to purchase a different lock for the storm door. However, when John arrived with the storm door, I saw that Jason had disregarded my wishes and upcharged me for locks that were the same as my entry door.. I could have refused but decided to complete project; however, the project could not be completed that day because the replacement moulding/casing for entry door, which had to be replaced because original installation resulted in splintered casing, was not on the truck. Installer Tony came before John but he only had the casing and not the storm door. Since both projects were bundled into the same financing, I informed him that I would not sign off so he left and casing was returned to warehouse. Then John comes with storm door but no casing. He installs storm door with the understanding that I was not signing off on project. He goes to warehouse to get casing and warehouse can not find my casing. Absolute comedy of errors. Karen, Project Manager for storm door, reorders and project completed on September 7, 2023. I am pleased with the quality of my entry door and storm door but will not work with Sears Improvement if Transform SR Home Improvement Products LLC is the vendor
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August 2022 by William Behun
Our crew were courteous and professional throughout the process.Service: Installation
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May 2022 by Santino Anthony Musillami
Best Place to work in Chicago hands down!
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January 2022 by Paulette Crayton
Sears outsourced a company by the name of Transform. Very nice people. Lucasz came for the consultation, Mike B was the project coordinator, and Peter was the installer. They were all very nice although it took forever to get my doors. Peter was the absolute best! He took his time and made sure that everything was near perfect when he left. Very nice person! If you get doors, get him to install. Wonderful work and attitude!Service: Door installation
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August 2021 by Glenn Mumper
The workmanship was professional and more than adequate. What I didn't like was the long wait, covid and wrong measurements which led to long delays. February till mid July. The managers that contacted me did so irregularly and seemed not to have my interests at heart. Then to add injury to the situation, the promised interest free loan is charging me interest. I am changing my 3 rating to 1.
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April 2021 by Maria Dade Cowles
* Salesman was great and the installers were quick and cleaned behind themselves. Communication from sales to install needs improvement! I had to reach out to ask about timelines.
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November 2020 by Natalie E. Morgan
* From start to finish my interaction with Sears/Transform Home Improvement was professional, streamlined and efficient.
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August 2020 by Victor L. Cooper
Great work! Your workers were very industrious! I loved their work ethic! Thank you for doing such a wonderful job! ~Victor L. Cooper
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August 2020 by Zivile Petraitiene
Always have a good solution to fix a problem or even need to get a new one. High quality service, skilled workers and always know that job is done. Highly recommended. Your getting very high quality and great price.
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August 2020 by Doug MacClure
The salesperson showed us different options and prices on our new door replacement project. Very helpful. The project manager gave us periodic status updates letting us know when the materials would be arriving. Communication was excellent.’The installers were experts that installed and fitted everything perfectly. I couldn’t have had a better experience. Thank you team!
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August 2020 by JOHN GULLIFORD
First Rate. Prompt ... professional. No surprises (so far!). Would I recommend? ... absolutely.
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August 2020 by Nico Dela Cruz
Great communication from everyone who was involved in the project. Installation was scheduled fast and flexible time schedule.
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August 2020 by Don Burse
Elliot was the Sales person and he was honest with me on my needs, the technician's did a excellent job with my AC and Furnace, there was an issue with the furnace motor continuously running but it was fixed and everything is working fine.
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August 2020 by Pat McMahon
THE WORK WAS COMPLETED ON TIME AND IN A VERY PROFESSIONAL MANNER. WE ARE VERY PLEASED WITH THE RESULTS. I WOULD RECOMMEND SEARS HOME IMPROVEMENT TO ANYONE WHO IS PLANNING A REMODELING PROJECT.
