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January 2025 by Paul Tucker
Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.
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January 2025 by Terri Lewis
GREAT SERVICE!!!!
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December 2024 by Jim Bergren
Susan was professional, polite and very knowledgeable. She explained everything to my satisfaction and spent a lot of time transferring stuff from my old phone to new one. You need more people like Susan!!
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December 2024 by Jill Hall
Susan was very knowledgeable and helpful.had a wonderful experience learning and educating me on all the new technol.thank you Susan for all your help.
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December 2024 by Richard Grant
Great visit, Susan was a really great help with getting my lines moved over and saving me some money!
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December 2024 by Destiny Osberg Covey
Avalon is always so great and helpful every time i go in! she’s always waiting with a smile on her face to help anyone.
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December 2024 by Marian Moore
I’ve never had better service! Susan was super helpful and informative! Avalon very was attentive and friendly.
I can say I had the best phone experience of my life-time here.
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December 2024 by Storm
Amazing service got exactly what I came for and couldn't be more happy! Thank you Susan for your outstanding service!
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December 2024 by Ade wawan Nurjaman
Susan helped me get my new phone. 10/10
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December 2024 by Irfan Kamal Fasha
Great customer service from Susan! Always takes care of me!
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December 2024 by Luz Cruz
Susan provided great service!!!! Helped me get my new phone set up and answered all my questions! One happy camper!
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December 2024 by Corey Kennell Smith
Susan and Avalon were extremely helpful and knowledgeable!
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December 2024 by Shannon Eisel
Fast, friendly, and courteous staff! Went in and bought the new iphone while getting a great deal on a new watch and tablet!
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December 2024 by Mike Hannah
Avalon did especial service and I would score her 125% if I could!!!!
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December 2024 by alejo duenas
There wear every helpful and answer all my questions with great detail.
