-
January 2024 by Clint Leedall
Have an appointment today Saturday Jan 6 at 4pm. To get a new set of tires on my car. Sitting here now to a locked business. Nobody to be seen. No communication to me ,about not being here for my appointmet. This is about as bad as it gets for customer service. Can't even get a person to talk to. So guess I'm talking to Google. And anyone else who'd be interested.
-
January 2024 by Anthony Walls
I had a 1030 appointment, when I arrived I wasn't greeted by anyone, they stared at me through the door for about 10 minutes while I sat there and waited, I even called the number posted on the sign, If this is the way you treat customers I'm glad not to have spent my money with your shop.
-
January 2024 by san Dal
Service manager not supportive. Rude never see person like this guy. Not good customer service. Never going this location.
-
November 2023 by 1meanelf
These guys were great and changed out my spare tiny donut (due to a blow out had to put it on) for a hard to find tire for a VW SUV that was a rental. They were great and would recommend them.???
-
October 2023 by Gary Pond Appliance
One of our service cars tire went flat. Called at 8am spoke with Troy about the tire. We brought it in to see if it was fixable sadly no. He got us a new tire, noticed the age/ware of the current tire and recommend that we come in and replaced the other tire given the age/ware. Very helpful and knowledgeable.
-
September 2023 by Mike Mayfield
Great service, Jerry was very helpful.
-
September 2023 by Carla Belgarde
Good people. Very helpful there
-
August 2023 by Trish P
Spent several hundred dollars at this location back in May. Came in today August 7 to see if I can get air put in my tires. The managers response to me was everybody’s at lunch. As a manager of another local business in the area, I do whatever it takes to ensure that my customers are happy and keep coming back. I won’t be back. Ever.
-
May 2023 by Paul Douglas (Ty)
I wish I could give less than one star.I made an appointment online went into have the service done and was told they could not do it they said they close early at 4:00 pm when the website say 6:00 pm this is totally unacceptable service i will never go to this company ever again and I suggest you go somewhere else that cares about customers
-
May 2023 by Paul Leathers (Ty)
I wish I could give less than one star.I made an appointment online went into have the service done and was told they could not do it they said they close early at 4:00 pm when the website say 6:00 pm this is totally unacceptable service i will never go to this company ever again and I suggest you go somewhere else that cares about customers
-
September 2022 by Starr Baker
This was one of the worst experience we have had to date in the QC area,we had a 11:30 appointment,was told I missed the appointment it was at 11:00,I showed him my reminder that Good year sent me he still try to say his system said 11:00,these are not people I would do business with,as a fellow business owner I'm very appalled how they handle people of color,was told to go to rock island for service!! I won't go into detail any further,but was not a good experience,stay away!!! you've been warned!!
-
September 2022 by Daron Wilkinson
Joe worked on my car and did an awesome job. Paid close attention to detail and went above and beyond. I highly recommend.
-
August 2022 by Corey W.
Always take my car here at this location. Very professional group of individuals and always set me up. Everything is done correctly and always do a fantastic job.
-
July 2022 by Mike Faraci
Can’t begin to say how Store manager Troy B. Went all out to take care of my wife and I and our dog after we had a tire blowout on our toy hauler. We’re so thankful this happened in Troy’s neighborhood and while he was on shift. He had us back on the road in an hour with 4 new Goodyear Endurance trailer tires which allowed us to make our final destination as scheduled. I also have to mention the entire store staff that did their part to get us rolling, including providing a cool water drink for our dog Gemma. Thanks again guys for really taking care of us.Mike & Donna FaraciFishers, IN.
-
July 2022 by Donna Faraci
Blew a tire while traveling from IN, on interstate, and searched for tire service. Luckily found this Goodyear shop that not only had the tires needed but Troy, the mgr, quickly and efficiently replaced them. We didn't have apt, but he said come in and he'll see what can be done and get us back on the road. Troy was ever so courteous and friendly. They even provided water for our dog while waiting. Now ALL of that is fantastic customer service that you don't always find these days. All the guys were great! Plus the cost was a great deal. Thank you Troy Boyd.
