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January 2024 by Kara Anderson
Friendly service department. I had the pleasure of waiting to get my vehicle fixed and overheard salesman Matt Truitt making fun of an Asian customer that had just purchased a new vehicle. He was blatantly making racist remarks in front of myself and at least two other customers. It is difficult for me to say I would recommend this dealership.
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December 2023 by Suzan Erem
These guys are amazing! We just bought a new Outback and everyone was so attentive. The follow up visit made sure we knew how to work all of the electronics. Even during some stressful times, everyone was a real pro, never complaining, working as late as necessary to get the job done. Very glad we traveled an hour to buy from these folks.
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December 2023 by Robert Haug
Great salesperson! Went for a test drive and left with a vehicle. Excellent job in explaining differences between models,features and functions of our Outback, and making the sales process simple. So far it's been a great experience with this dealership and it's staff.
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November 2023 by Lauren Flores
I took in my Subaru Ascent for a 12,500 mile service maintenance appointment. I voiced a concern regarding a tire that consistently showed low pressure but never got lower than a certain psi. I chose to wait onsite. McLaughlin Subaru has one of the finely stocked waiting areas I’ve ever been privy to waiting for my vehicle. It’s clean, has a variety of snacks ( salty, sweets and fruits!) and at least 6 different varieties of beverages. It is not a chore to wait for my vehicle to be serviced. They also provide free wi-fi and a work station is available.My service was completed within the time period I had been given. My service team took care of the maintenance and also took care of the issue of the low tire pressure at no additional cost! That type of courtesy is almost unheard of nowadays!
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October 2023 by Jesus Herrera
I've owned a 2021 Subaru outback since December 2020 I purchased from this dealership. I have had to bring my 2021 Subaru outback in for a warranty parts replacement 4 times now, Everytime I have had a part ordered nobody has contacted me to let me know the part is in.I live 1.5 hours 1 direction which the drive is no issue for me normally, I had a part ordered under warranty 1 month ago and tried to set up an appointment because I knew I was going to be in town for the week but I was told they won't set it up without the part and they could get in in ASAP when the part arrived. I have called time after time to check on the part with no response back. With no response I had to physically come to the dealership to talk to a manager because apparently leaving a message means you're going to get ignored. I finally talk to somebody and they tell me I'm going to get in right away, after waiting 2 hours for a 30 minute job I call the dealership to check on the status but no one answers the phone. I make my way back to the shop to find out they never ever started it.0/10 communication, would not recommend bringing a car here for service.
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September 2023 by Yolanda Washington
I have no idea what else to do about my vehicle at this point. After 2 weeks I was told my car was ready for pick upThought I’d be removing my first review where a tool was left attached to my carBut unfortunately I can’t because I can’t drive my car now because they’ve blown out or broken one of my front passenger right high & low beamI don’t know if I should be mad, angry or ferrous at this pointBecause being patient hasn’t gotten me very farWent for absorbers to be repaired & now I have absolutely no front light on passenger side I work nights so still can’t drive my car to work tonightI’m so frustrated at this pointI gotta keep taking my car back to the shop because either the parts malfunctioning or for my instance it’s a front light panel is outWhen nothing was wrong with my vehicle at all besides absorbersHELP HELP HELP!!!!! ME!!!I will be returning first thing in the morning to complain and have my car repaired & returned to me and meet the approval they would demand if it was one their vehicles!!
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August 2023 by Elisabeth Ross
I had a great experience from start to finish. Leah, Dan, and Lou made the process so easy. I would highly recommend McLaughlin and will be continuing to return for the great costumer service.
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August 2023 by Mary Jane Brown
My husband and I are very happy with our new Subaru Crosstrek. The people at McLaughlin Subaru in Moline were very helpful, especially Omar who sold us our car and has answered many questions and Mike who assisted us with the financing.
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July 2023 by Kristi Crosby
My oil light came on. I had just had a oil change about a month prior. I dropped off due to just having a lot of engine work done. I was told my oil was low. Ok well I knew that due to light. They told me they could not guarantee my oil was filled after oil change. What!!!!!I will not be returning. I was unable to speak to the tech. Left multiple messages he never returned my call. Rhonda was very rude when I called. Would cut me off mid conversation. Then they send me a bill for looking at it. Well you don’t even know if you filled the oil the last time you had my car then you try to charge me.I will not be returningDo not trust them with my car.
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July 2023 by Ashley Littlefield
I purchased a new Subaru off the lot a week ago, Unfortunately I did have issues with my new car being detailed. This is a brand new vehicle and it did need to be brought back to be detailed via the outside which did have film residue and some scratches (all buffed out at the body shop with Justin) no problems there! Completely understandable with the film residue as it has been very hot and the adhesive was just left in some places from the protective film on transport. Pertaining to the inside it did need to be vacuumed and cleaned as you could see there was interior cleaner spray marks all over the car as tho the product was just sprayed and not wiped down with a cloth. There were patches from the cleaner on the center consuls as well that needed cleaned that I pointed out to Omar the salesman assisting me for an initial test drive of the vehicle.Moving forward we did proceed to talk about our options and continued to work with Omar. He took care of everything we needed to make the deal happen! He was very pleasant, funny, not pushy and very laid back which is greatly appreciate. I didn’t feel pressured in any way which can come across with some salesman. He took action in making this deal work for us. Started with a test drive and drove that same vehicle off the lot. I’m very happy with his service provided.Unfortunately,I did have to bring the vehicle back due to the detail department not being there after 4pm Saturday the day of purchase. Omar said to bring the vehicle back we will get it right for you! I brought it back and received a loaner for the inconvenience. When I came back to pick up my new car the outside looked great, no more scratches and all the film residue was gone. I had to ask one of the sales consultants Leah to assist me in regards to the inside as we walked around my car to make sure everything in fact was good to drive off and take home. Leah did state she took the vehicle back that morning and pointed out all of the areas of concern that needed a second cleaning on the day of drop off (Monday). On both of our inspections, detail stated the vehicle was once again cleaned, but with her and I looking at the vehicle, all of the same spots were there. There was still spray mark residue all over the vehicle that was there the first time. The leather cleaner was still all over the center consul, making it white in some areas so detailed did not clean the areas specified. Leah did state she was going to speak with Omar about this, and to Josh in management. With that being said the only issue I had was with the full physical detail of the car. When purchasing a new vehicle you would want it brand new, clean, up to par to just drive it off the lot and in this situation it was not. Omar did call me after pick up Monday and I did let him know about everything once again not being cleaned, he did say he was going to speak with Leah about this issue so it does not happen in the future.Everyone again was very apologetic and appreciated me enter my purchase. I will be a returning customer as this is my second Subaru and I’ve never had any prior problems, this is a first.
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July 2023 by Joyce Piatt
I always fill out surveys on line and, as usual, always received very good service. However, I wonder if your ever receive my responses as I keep getting surveys on same date of service plus receiving a card via mail or code with smartphone. Please let me know if you received my survey answers. Thank you.
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May 2023 by Cindy D.
Here's the saga....I live out of state but grew up in the QCs and our family has purchased several cars from McLaughlin Motors. So while in town the first week in March, I purchased a 2023 Subaru Outback. Along with the car I purchased several (11) add-on/upgrade parts. I was not in a rush for them as I would not be bringing the car to Colorado until sometime later in thee we Spring or early Summer. But here is where my car buying is experience went South....In late April, mind you, EIGHT WEEKS after my purchase, I had not heard ANYTHING from McLaughlin Motors.... no calls, no emails, no letters. I phone them only to find that my salesman was now working in the service department. When I spoke with him, he said he was busy and would have to have someone else help me. I then reached out to the Subaru sales manager Josh. I was informed simply that the parts were on backorder. I had to ask him to pls check on when I might be able to expect them. He later said they did not know. His only suggestion was that they would refund me the money and I could order them once I had the car in Colorado and have them installed. When asked, he said installation labor charges were included in he price of the items. That turns out to be false. I would be incurring additional costs at another dealership. After no follow up from Josh, I contacted the Subaru Customer Advocate line and requested their intervention in the matter. I asked them to impress upon Josh to call me to have HIM arrange with my dealership in CO to order the parts and pay for any additional labor charges incurred. His response to the National Subaru Advocate was 'I could call him'. After spending over $42K on a car, that is not the "Customer Service" on should expect nor receive! After 2 generations of our family purchasing nearly a dozen cars from McLaughlin, this is the last purchase for us and if I can will impress upon my many friends and acquaintances not to deal with them either! BTW... without ANY further conversation with McLaughlin or Josh, I only just today received a check in the mail for the remaining unfulfilled order! AND....it's about $300 short!! Not Happy, will no longer recommend anyone to McLaughlin!
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May 2023 by Marco Tena
So bit of an odd experience.So I came in to get 4 tires value stems replaced because some metal caps I put on were corroded and stuck(not their fault). I was quoted 150 ish. I come in and they charge me for alot less and tell me the service requested was done super quick. I get home thinking wow and everything seems fine but I look at my tires and the pictures attached are what I see.The stems are completely mangled and look bad.I'm pretty sure only one of the tire valve stems was replaced the others were not butI have called multiple times to see what was actually done, but I have not gotten a clear answer. As when I call I'm told I'll get a call back.If I wanted my car to look like I worked on it myself I would have done it myself. I was prepared to pay and wait for the service requested.My concern is if they cut corners on things that you can see what happens when it's something the customer can't easily notice.
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May 2023 by Erica Parrigin
Amazing experience all around. Great customer service, Matt is by far the most honest salesperson I've worked with. They listen to you, work with you, and genuinely don't try to push you in any direction. However, they do make sure that the customer is fully informed about their car of interest before purchase. Matt gave me a full tour of every feature without me even asking, so I knew what to do right after driving off the lot, and followed up with me throughout the week to make sure I was all set.Amazing dealership! Love my Subaru as well. Best decision ever.
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May 2023 by Jessica P
This is a great place to go if you need to get your car serviced, but don’t have childcare for your toddlers. Their service department had a cute little activity nook with child-sized furniture and books. They also had a great selection of snacks in their kitchenette.