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December 2023 by Linda M.
The mechanics at this location are old, tired, grizzly cats who need to retire. They have preconceived notions about certain vehicles that appear for service whilst service manuals and procedures be damned. Ryan, the "service advisor" is a lying, misguided front desk prop, well trained in the art of generating auto repair revenue. Back in 2020, my vehicle left the shop following $3,800 in "repairs." By the time I got back to Galesburg my car was leaking oil from untighted pan bolts; 3 months later the starter they put in went bad. Gasket seals, forget about it. I can go on and on. Yes, I have the paperwork from 2020 and I have subsequent paperwork showing follow-up repairs and/or replacement for their shoddy, tired workmanship over the last 3 years. Available on request. I guess they saw me coming. "hee hee.... we got one." Mawfockas. I will bad mouth them inadfinitim. Beware people.
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November 2023 by LaJanice Sanderson
It was my first visit here. I had a coupon for a road ready check-up. $139.99, and they did a great job with everything and informed me I needed brakes and rotars. Wasn't something I was prepared for, but ok'd the work. I hadn't expected to be there for additional work and had medication I needed to take but needed food. One of the employees offered to go a couple blocks away and grab me a cheeseburger so I could take my blood thinner. I wanted to pay him, but he graciously refused. I will probably call them because after leaving, my car was pulling left and previously went straight down the highway. They rotated my tires, so it is possibly a tire issue. I am certain whatever it is, they'll make it right. All the employees were very friendly and the place was well kept.I highly recommend Carx if you need any work done that is within their realm of expertise.
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October 2023 by Tammi Lenning
OMGWe got a screw in a tire while on vacationTried 3 other tire places “didn’t have time” to get us inThese GUYS got us in immediately!!!!Super fastVery friendlyAnd super amazing customer serviceThank youThank youThank you for taking care of us!!!!!
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June 2023 by Joshua
I live in Florida and I am here in IL and got a screw in a tire and called to tire shops near me ,did not know that tire shops here you have to make an appointment for service, but QC got me in and out in 30mins .as for all others wanted me to make an appointment and maybe get to it Monday today is Friday and it's just a screw.Service: Tires
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June 2023 by Pranay Reddy
The mark up prices are too high. I ended up paying 150$ more for the solinoid which they brought from NAPA for 39$Service: Auto engine diagnostic
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May 2023 by Ann Fuller
Pulled in to get an estimate for brakes. Saw an employee's car with antivax BS, calling people Sheeple. Decided not to stop.Lost family to Covid, had it myself. Don't appreciate being insulted.If they don't believe in medical science can I trust they belive in auto mechanics?
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April 2023 by Matt Hamilton
I own a small business locally and have taken my work van here for years. I had my van towed in to be repaired at their shop. They called and said it had a vacuum leak and maybe it was the fuel pump. Maybe? So they put a new one on don't bother to check for codes on the engine. They tell me its ready, I come pick it up and its noticeably running rough when I start it. Halfway to the our shop it breaks down so now I had to have it towed and find a new shop. Thanks for the undiagnosed parts slap and a $1,000 bill!Service: Engine repair
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April 2023 by Michelangelo Butturi
Ryan is always professional and genuine. I have found they are a very reliable business and will continue to use their services.Service: Auto engine diagnostic
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March 2023 by Richie Hill
Complete incompetent mis-diagnosis that cost me $50.00. This place has absolutely no diagnostic test equipment for ABS. AutoZone did a much better diagnostic test. Incompetent technicians stand around smoking inside the service area all morning when they're not driving my car. The technician took my car for a test drive, then put it up on the hoist and revved the engine up to super high RPMs for several minutes... From that they decided I needed a wheel bearing assembly for about $500 which was completely incorrect according to the nissan dealership. It actually needed a wheel speed sensor....Not to mention super rude customer service from the desk attendant. Glad to say I won't be coming back. But they can send me a refund for my $50.Service: Brakes
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January 2023 by jeff ortner
I'm so thankful for QC Auto. Working me in on short notice. I thought I Had arranged not needing my vehicle. Then after they started work I had an emergency come up and they had me ready in no time and I was able to get back on the road . Great value for the price as well.
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November 2022 by Jon Petersen
The water pump was going out in my explorer, which is a pain to repair. They got me in quickly and completed the work quickly. I will be using them again. Shout out to Dave who is a nice guy and a great tech.
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October 2022 by Mark Keith
Great place. The two times I have taken my car here, they have been friendly and quick and known what they are doing. Highly recommend and will be bringing my car here from now onServices: Auto battery maintenance
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September 2022 by suzanne blank
I am an extremely grateful customer. Ryan is an absolute rock star. I had an appointment at a Buick dealer because I needed an oil change and new brakes. I also had a horrible burning smell. Neither Buick dealership would fix the oil leaking turbo issue without it producing a code, even with an extended warranty purchased from them. Ryan managed to calm me down, get me a rental car, fix the problem , and have it covered under warranty saving me thousands of out of pocket expense. Thank you Ryan for taking the time to understand the problem , put the customer first , and value people above profits.Services: Brakes
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September 2022 by Brenda Montoya
As fleet owner, our worst fear is that one of our vehicles breaksdown in an unfamiliar City and State. Well that's exactly what happened to us, however through constant communication by Allison Garcia and their top notch mechanics our vehicle was fixed and back on the road in record time. I will limp any of my other vehicles here if they breakdown because with people like this I no longer fear! Thank you very Much!!!
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August 2022 by Kyle Chappell
10/10 recommend for any and every issue with your vehicle. Drop your car off and be back on the road worry free. They are FAST, FRIENDLY and the biggest one for me is that they're HONEST. Their pricing is more than fair. I had my car towed in while I was out of state and they had it fixed the next day; 3 days before I got back in. Ryan was more than willing to pick me up from the airport to bring me to my car when I flew back in. Give these guys your business for all of your vehicle problems. You'll only regret not having used them sooner.Services: General repairs & maintenance
