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June 2025 by Tracey Sanders
I have had the best experience no matter what the banking needs or concerns and have been met with professionalism, kindness and knowledgeable assistance since banking with CBI! Highly recommend for anyone searching for helpful, professional, solution based banking services!
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March 2025 by Kristine Wilde
Great Bank!
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March 2025 by Miss Tabatha
Do not bank here!!!! Been with this bank over 20 years after the switch from Senb to Cbi everything has gone down hill. They charge your account randomly and take your money with no explanation. Customer service will argue with you and treat you like your nothing over the phone. Kathy at the moline location seems unhinged and unable to problem solve. Done here. ✌️
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November 2024 by Tonya willits
I have been a customer for 15 years an I started in Galesburg ever since I moved here 4 years ago an these people took over I have nothing but hassle Davenport is never open not enough staff so have to drive to Muscatine or go back to Galesburg to not have issues makes you want to switch banks must be a bank for only the rich wish I had known moving towns was going to be this rough for banking
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October 2024 by Tara Smith
Customer service reps were rude and flat out refused to help my elderly mother. On two separate occasions recently, she went into the Moline branch. The first time she was sending money to her brother in Canada. The woman was very rude and told her she wasn't going to help her because she didn't know how to do it. She made her wait until the next day to see Courtney (who took care of her, pleasantly, and in less than 10 minutes.)
The next occasion, she wanted to pay her property taxes in person. Once again, the guy at the counter told her he didn't know how to do the transaction and would just put the money back in her account and wouldn't help her. Thankfully, another gentleman stepped in and helped her.
My mother has been a loyal customer at this bank for many years. She said she felt like they were making fun of her and that she was a bother. There are other financial institutions in the area and hopefully she will think about closing her accounts. Educate your employees on the services you offer and especially teach them the value of ALL of their customers. They will be elderly themselves someday, too.
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September 2024 by Kathy Carman Henderson
The Moline branch of CBI has worked well with me for years. They have shown themselves to be careful about my financial safety and willing to help me as I transitioned to life in another country. With their secure messaging system it has made it much easier for me to communicate with them from my new home and with their bill pay system I can do much of my banking business remotely.
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May 2024 by Kara Banfield Vermeire
Gabby was very helpful in assisting us with the new app!
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July 2023 by Steve Hanna
Not a good choice if you like privacy and loyalty. They have a really mean spirited tail wagging the dog teller. Glad I got away from them.
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July 2023 by Steven H.
Poor choice if you want good service with privacy and loyalty I will never bank there again
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December 2022 by Veronica Calvert
We recently worked with the Mike Ducey Team while setting up their new CRM, Jungo. The whole team was a pleasure to work with! It is very clear to us that they want the best for all of their clients. I would recommend SENB Bank for all of your lending needs!-The Jungo Team
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May 2022 by Monica Polich Kruse
I utilize services provided by SENB bank both personally and professionally. They continually go over and above providing outstanding customer care! From the smallest transactions to the largest, they are always consistent, efficient, friendly and make me feel like I am a priority customer! SENB has outstanding financial products, services and staff!
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October 2021 by Toni Rose Ensey
The bank officer was very helpful and nice
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August 2021 by Stephanie S
Half of their staff has awful customer service skills and this is the only bank I’ve used that charges you overdraft fees on your overdraft fees. Probably the worst bank that I’ve ever used, which is sad because they have the best candy in the lobbies out of the banks in my area.
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June 2021 by J B
Had my debit card compromised. It has been 15 days since they ordered a replacement card, and still no sign of it. Just placed my third call to SENB and was told to wait for the card. After being a customer for 10 years, and a few other mishaps with their awful , sometimes very rude staff, I am closing my account.
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January 2021 by Carol Huber
Wonderful customer service for many years now, thank you, SENB!
