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January 2024 by Joseph G.
The store in South Chicago Hts has an excellent, knowledgeable, friendly staff. I went to get a new battery on a day when the temp was 10 below. The clerk sold me a replacement at a good price and did not try to upsell me. He changed out and installed the new battery in the bitter cold. I recommend this store.
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December 2023 by KrisTal Ready
Marlon is so helpful and professional. He really has the best customer service I’ve personally seen in a long time. Shout out to Marlon for helping me out with my headlight concerns .
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August 2023 by james semanovich
Service was excellent. Price of product purchased good.
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June 2023 by Luke Wetzel
EditI am writing to express my dissatisfaction with a recent incident at one of your store locations. On 6-13-23 at approximately 8:55pm, I visited the Monee location and was dismayed to find that the store had closed earlier than the posted closing time.The employee on duty, whose name I believe was Ray, informed me that the store was closing early and refused to provide service.This unexpected closure caused me significant inconvenience, as I had specifically made the trip to the store to purchase brake parts for my work van. Parts that I had ordered online and a steel brake line that I wasnt able to find in the app. After arguing with him he eventually allowed me to take the parts that were paid for but without the brake line, they were useless to me. I returned them on 6-15-23.I just bought everything at Auto Zone the following morning. Because I wasnt able to fix my van I missed an entire day of work, $500, the next day. Because Ray wanted to save 5 minutes, I lost 8 hours. The icing on the cake was when I talked to Chris, the owner, he said, it was 5 minutes.Im not going to reprimand him over that.I have been a loyal customer of the Monee Advance Auto Parts location for well over a decade and have generally had positive experiences. However, this incident has left me disappointed and questioning the commitment to customer satisfaction.Furthermore, I owned a shop for years and still have customers that bring me their cars to fix, plus my own projects, and I promise that they will all hear about this.As long as hes employed there, I will never buy another part.I appreciate your attention to this matter and look forward to a prompt resolution. Should you require any further information or clarification, please do not hesitate to contact me.Thank you for your understanding and cooperation.Sincerely,Luke Wetzel
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June 2023 by Gregory Allen
Excellent customer service very knowledgeable.
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May 2023 by Jason Pisoni
Stopped to pick up some odds and ends to clean the beast, nice selection, decent prices and the guy at the counter was friendly and funny.
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March 2023 by andre silas
Worst auto parts store ever. Terrible customers service . Manager always have a attitude. I wouldn't buy screw from this store.
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November 2022 by Max Graham
I had some lights go out on my trailer so I stopped by. Kenny is a class act. Incredibly knowledgeable and kind. Went out of his way to show me the tools and products I would need to fix them. now I’m back on the road!what a guy!
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November 2022 by Edward Kaminski
Needed a check engine scan. He told me he couldn't do it cause he was the only counter person. There was another guy working with another customer and someone in back. Ill go to Autozone from now on.
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October 2022 by gissel
I had bought some brake pads here and went to claim my warranty exchange. A guy told me that the brakes weren't bought there but the woman who helped me out first found them under my phone number. He was rude and kept saying that they weren't his.
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October 2022 by JT Plumber
The worst ever they don't give a c*** about anything unbelievable service the worst could care less about the customer
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August 2022 by Carissa Quasny
I needed the battery replaced in my car and the man was very professional and helpful!
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April 2022 by Trent Jordan
Very disappointed. I stopped in to have a package sent via UPS and the rep. advised they're unable to accept the package due to its dimensions. In the past I have sent packages with similar dimensions. Not sure where the mix up is but I am very disappointed.
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February 2022 by Jac W.
Exceptional customer service from Jeremy. I was greeted, helped and reminded of a rebate. I was really impressed by Jeremy’s positive energy and knowledge. Usually the employees are not friendly at this location.
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February 2022 by Samuel Leonard
Very accommodating and had exactly what I needed.
