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August 2025 by Margaret Hall
Maricela ALWAYS gives me a great haircut! I checked in online and she took me immediately! She’s skilled and friendly and takes very good care of me! I couldn’t be happier! Maricela is the BEST!
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June 2025 by Liz
Went in for a trim - told Stylist take off 1/4” and want whispy bangs (not full or heavy) - mentioned I was growing out my hair. Ended with uneven hair, 2-3” taken off, full bangs and choppy layers everywhere! Going to take years to grow out! Had to go back for them to fix it and more had to come off to blend all the areas. STAY AWAY & TRIM YOUR OWN HAIR!
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April 2025 by Jose Valdez
Love this Great clips! Been coming here for a haircut since 2008. Mari, Amy, and Romelia were the stylists today and are all great. They greeted me when I walked in and made sure I was checked in (on the app, it's so easy). Place looked clean and orderly. Definitely recommend.
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March 2025 by E H
Zero Stars - Extremely Disappointing Experience at Great Clips Montgomery, Illinois
I visited the Great Clips location in Montgomery, Illinois, three hours prior to their closing time. To my surprise, despite having no clients in chairs and multiple available stylists, I was refused service.
The receptionist's demeanor was unwelcoming and unprofessional. Instead of offering assistance or alternatives, she suggested I visit a nearby beauty school, citing Great Clips' appointment-only policy. This rationale was puzzling, given the empty shop and idle stylists.
As a customer, I expect a basic level of courtesy and accommodation, especially when the business is not operating at capacity. Unfortunately, Great Clips in Montgomery, Illinois failed to meet these expectations.
This establishment is deserving of zero stars, as their refusal of service and unprofessional demeanor demonstrated a blatant disregard for customer satisfaction. The service was abysmal, the staff was unfriendly, and the overall experience was atrocious.
I hope the management take the necessary steps to improve their customer service standards.
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February 2025 by Megan Androwski
Very nice lady cut my hair today, I didn't get her name, but friendly service and a cute haircut!
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August 2024 by Edword Mendiola
Tika and Marcela are excellent hair dresser. They’re both proactive, friendly, does great job cutting our hairs. Thank you for great service!? ?
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April 2024 by Vlad Chicago
One of the best Great Clips locations. Great haircuts. Good prices.
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February 2024 by Yazmeen Gomez
I was very hesitant on going to get a cut since I have curls and this was my first time coming here, but the ladies that attended me and did my hair were amazing ! They were gentle and understanding of my hair ! They made me feel confident again and I loved the way my hair was cut ! They also made me feel very comfortable and we were able to chat and have some laughs ! I did not catch one of the ladies names, but Marisela cut my hair and did my layers and she left it amazing !
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November 2023 by Zulfiya “Mia” Nurkassymova
Marisela and Tika are awesome! They are very professional and kind, yesterday we visited with family and made haircuts, this two girls very positive and helpful.
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September 2023 by Nhat Nguyen
Nice staffs
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September 2023 by Teresa King
Nice experience
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September 2023 by Leo Perez
Great and fast service.??
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September 2023 by Israel Ruiz
Great Clips
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August 2023 by Ivan mechanical
They lady that cut my cut my hair way too short she didn’t listen to my specifications she went and did what she wanted to do don’t go here!
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July 2023 by Craig Rhodes
Love Great Clips, I’ve been going since I moved to Oswego in 15 when it used to cost me $8. I have minimal hair and it’s quick and easy.Until Yesterday.I walk in, there were two in the chairs and two waiting. Said it would be possibly 30 min. I’m retired I said no problem and proceeded to sit and get involved in the funny story being told. At about thirty min someone walks in and has a seat. She finishes with the last customer and I proceeded to walk towards her and she gave me that look and called out the other guys name. Turns out she had an online customer. Why that wasn’t relayed to me that it might bump me to the next spot I haven’t a clue. I’m 67 with bad feet. What has happened to the common currency customers we allused to experience in this or any type of setting. You wonder why people my age get upset. I had a car sales man lie to my face that he didn’t say he had a particular model in the lot about a month ago. He even confirmed I was coming the next day. It was over an hr away in the south suburbs. I bought the model just dropped off the truck in Elgin two hrs later. He couldn’t figure out (with a blank look on his face) why I was upset either. It’s called customer relations and being truthful and honest.Signed Done with the Oswego rt. 34 location. At least I’ll know to ask if I ever step foot in another Great Clips.
