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January 2024 by Bang N.
thank you to everyone here at old second bank on 1200 Douglas rd Montgomery. Diana Sanchez, Toni Bernico, Laura Reyes, Andres Barajas Great people, great services and very helpful everyone. Very strongly recommended.
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December 2023 by Jose K.
So I have been a customer since 80s. Was going through divorce and was given permission to buy house outside of marriage. They would not give me a loan because banker said that it was not fair to so to be ex and could not prove income for next 5 years.
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November 2023 by Jose Benitez
Montgomery staff is always friendly and helps me with all my banking needs. I like to visit the Montgomery location because I always feel welcome every time I walk in the bank.
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October 2023 by Christine Johnson
First time at the Montgomery branch and Toni couldn’t have been more helpful. Love her…definitely will spread the word. Only ended up there because of the horrible service I got from chase. Thank you Chase. Found a great new place to bank!!
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July 2023 by Bobby Yearsley
Needed to open a business account. Diana helped me and made what I thought would be a difficult task and turned it into a pleasant, smooth, and efficient experience. She was very helpful and pleasant to work with. Thank you so much Diana!
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June 2023 by Patricia Brooking
Hi I called the call center at night thought someone used my debit card and the lady was extremely helpful a bit later I realized it was me who did that charge didn’t realize delta sonic in Oswego runs their stuff through NY. Called back had another extremely nice lady who put a note on my account stating it was me. She also helped increase my limit so my son could pay off his child support so very grateful for her help. She told me to go in the bank in the morning so I did. Laura Reyes at the Montgomery branch was awesome!!!! She saved my card from having to be replaced. Thank you to everyone that helped me so I stopped freaking out. Patty Brooking
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May 2023 by Francesca Anemone
Exceptional service from all the employees. Branch manager Diana in particular. She goes above expectations.
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May 2023 by Nancy Marungo
Always friendly and quick to service. Love that I can come in for any help and they are all Always so nice to assist.
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March 2023 by Raleen Quick
Toni Bernice was super patient and friendly in helping us.
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March 2023 by Martha Velasquez
My experience with Laura Reyes was outstanding, customer focused, professional, knowledgeable and met all my needs. For this reason I continue to bank at Old Second Bank because Laura cultivated her skills and is driven to my success. I take pleasure in writing this because Laura is a real asset to Old Second Bank. Thank you Laura.
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March 2023 by Corbett Bennett
Laura Reyes was outstanding help And got me in and out in a quick time with a smile on her faceGreat customer service!!
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March 2023 by Sophia A.
Excellent service and very kind staff. Laura was extremely helpful and very nice to talk with!
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March 2023 by Ana Padilla
Best customer service branch
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November 2022 by P Fonseca
Friendly environment
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July 2022 by Jacob Curless
Not built to be a bank. Only have 2 customer windows. Wait times are long. Training is sub par. Most of the time when I visit 1 teller is helping the other so it really cuts it down to one teller station. They share a glorified ATM as a cash drawer. So if a business is doing a large deposit you have to wait until they get their large cash deposit done to do your deposit, again cutting the staff down to one teller.
