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May 2022 by Neko M.
Absolute joke. They said they'd offer "above KBB value" just to waste an hour of my time driving my car around to present a pitiful number (KBB listed $5,500 on the low end, offer was $4500). If you're selling, spare yourself the time and gas and take your business elsewhere.
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January 2022 by Veronica Jude
They always fit me in and if I have any issues they fix them or find someway to get the job done. They always do such a great job and are reasonably priced! Thank you for always taking care of my car!
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November 2021 by Google user
I love dealing with Casey and Lewis in the Service Department. They explain everything in detail along with estimated price when work needs done on my car. I only take my car to Rick Ridings for maintenance. I am always satisfied with the work done and they are very trustworthy and professional. I highly recommend Rick Ridings for vehicle maintenance or when purchasing a new car. They are all GREAT!
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August 2021 by Lisa Phinney
As usual, the service department was on top of things and had our van repaired within a few days of diagnosing the problem. However, pricing for parts was a lot more than expected. The repair needed to be completed, so we went ahead with it, but $354.85 for a \\\"caliper kit\\\" seems a bit steep!
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August 2021 by Allie Hammered
I have been out to Ridings several times for one reason or another. The most recent was this week because I had a leak in my tire. Turns out, I had ran over a nail. They were able to get it removed and patched for me in about 20 minutes!
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April 2021 by Diane Bertsche
I love dealing with Casey and Lewis in the Service Department. They explain everything in detail along with estimated price when work needs done on my car. I only take my car to Rick Ridings for maintenance. I am always satisfied with the work done and they are very trustworthy and professional. I highly recommend Rick Ridings for vehicle maintenance or when purchasing a new car. They are all GREAT!Services: Brakes
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April 2021 by Matthew Ellis
I brought my truck in for an oil change and tire rotation about a month ago. They noticed that my emergency brake was damaged. They let me know and got me in the same day to fix it.This week they reprogrammed a key fob for me and replaced my backup camera.The service department is always so friendly and great at giving accurate pricing quotes. I’ve only had great experiences with them! I would recommend them to anyone!Services: Brakes
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February 2021 by Chandler R.
I have nothing but good things to say about RR Ford! I worked with Kevin and he blew me away with how attentive he was every time we spoke! I was able to get the price and financing APR I wanted! He has called me a day after purchase and today marking a month! 10/10 would recommend to anyone! Ask for Kevin!!
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January 2021 by Greg Weaver
Took our GMC Acadia in for the first time today, we have had it for a year now but my wife usually takes it in for the oil change. She always talks about how the process is confusing and the people there are rude when you are confused about the process.. I thought she was over reacting, but no. When I went to leave I didn't understand where my vehicle was parked after the service, considering I pulled it inside from the beginning. When I asking questions, every one looks at you funny and was short with there answers. Definitely made me feel unwanted. Also, when I was told by the service.. manager?, I would be needing new tires by my next oil change. I asked if they gave a discount for tires since I bought the vehicle there. I was told, "no once you buy the vehicle, we pretty much forget about you." I live in Tolono and was only going there to get my car serviced because that's where it was purchased. I will be looking into getting it serviced closer to home from now on.
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November 2020 by Peter N.
This was the easiest vehicle I have ever bought. The staff was friendly and didn't pressure you into buying something just because you were there. Despite a hiccup of the vehicle having a recall that has to be addressed before the vehicle could be driven, the problem was resolved in a reasonable amount of time I drove from about 90 minutes away to get my vehicle and had to return due the recall, but it was well worth it.
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October 2020 by Paul C.
After contacting them about a car they had an inventory, I setup an appointment to come in and work a deal to buy and trade a vehicle in. They confirmed the appointment by text the day before. I drove 2 hours to the dealer, and upon walking in and asking for the sales agent was told the vehicle I was there for had just sold. He claimed he had left a voicemail, but I had none, nor did I have any missed calls from him that morning to let me know the vehicle wasn't available. They ended up wasting 5 hours of my day and a tank of gas on their inability to communicate effectively. I'm probably glad I didn't buy a cat there if they couldn't show the simple courtesy of contacting me promptly.
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August 2020 by Theodore Larochelle
Honest business practices! Very cheap prices. I won't take my car anywhere else.
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July 2020 by Dr. Jim Jones
This my 6th visit to Rick Ridings and I must say that it is the best in terms of service. It is also my 4th Ford Dealership I have had work done and this dealership is the best if the group. The service manager is excellent and the mechanics are great. I plan on a long term relationship with this company.
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May 2020 by Nancy Ireland
We have purchased several cars from them. They are always top-notch! Brad Long was a no pressure salesman and very easy to work with...sold us a Jeep Grand Cherokee. We purchased a truck last fall also and Louis was Wonderful to work with! Excellent experience!
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April 2020 by Robin Harvey
This is the second car I have bought from them. Dan was great. I would definitely recommend them.
