Financial Plus Credit Union is highly regarded for its helpful and courteous staff who prioritize their customers' needs. Many reviews highlight the welcoming atmosphere and the willingness of team members to assist with various issues, including fraudulent charges and suspicious activity. Customers appreciate how staff members, such as Ashley and Meghan, quickly resolve problems and provide reassurance, demonstrating genuine concern for their well-being. The credit union offers features like the ability to set accounts to no overdrafts, which adds convenience and peace of mind for members. Additionally, the branches are praised for their helpfulness, with some members noting that they receive immediate assistance even when facing system issues. While most branches, like Morris and Ottawa, receive high marks, some members mention less positive experiences at the Diamond branch, where they felt less welcomed and were steered away from opening accounts during system downtimes. Despite this, members value the overall service and choose to visit other branches for their banking needs. Financial Plus Credit Union is also recognized for assisting members with loans and other financial services, making it a trustworthy and supportive place to bank. Overall, the credit union is appreciated for its friendly staff, helpful service, and commitment to customer satisfaction.
Great people who work here . Very helpful had fraudulent charges and Ashley got on the phone and sorted it out. Thanks again
July 2024
Great customer service really did help me find the cheapest full coverage insurance.
December 2023
So kind and helpful. Helped me with my account and suspicious activity. Genuinely concerned for the well-being of their customers. Highly recommend! Thank you Financial Plus!
