Financial Plus Credit Union is highly regarded for its helpful and courteous staff who prioritize their customers' needs. Many reviews highlight the welcoming atmosphere and the willingness of team members to assist with various issues, including fraudulent charges and suspicious activity. Customers appreciate how staff members, such as Ashley and Meghan, quickly resolve problems and provide reassurance, demonstrating genuine concern for their well-being. The credit union offers features like the ability to set accounts to no overdrafts, which adds convenience and peace of mind for members. Additionally, the branches are praised for their helpfulness, with some members noting that they receive immediate assistance even when facing system issues. While most branches, like Morris and Ottawa, receive high marks, some members mention less positive experiences at the Diamond branch, where they felt less welcomed and were steered away from opening accounts during system downtimes. Despite this, members value the overall service and choose to visit other branches for their banking needs. Financial Plus Credit Union is also recognized for assisting members with loans and other financial services, making it a trustworthy and supportive place to bank. Overall, the credit union is appreciated for its friendly staff, helpful service, and commitment to customer satisfaction.
We have had multiple loans through Financial Plus and Melisa Biros has always gone above and beyond to make the process nice and easy! She is very friendly and helpful!
August 2025
My husband and I could not be happier with our experience with Jamie Hogue at Financial Plus Credit Union. Jamie made the process simple, quick, and easy. He made himself available to us and is very knowledgeable in the field. Thank you for your expertise and saving us money!
July 2025
We had the pleasure of meeting and working with Jamie recently and it was a great experience. Very knowledgeable and helpful!
