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March 2024 by Paul Kaluzny
Useless place
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March 2024 by Shannon Fieldman
She was very helpful in a bad situation
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February 2024 by Willie Stevens/Jones
The associates were so very nice friendly welcoming and helpful
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February 2024 by Alicia Van Duyne
Friendly and helpfull staff
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February 2024 by Tom Climer
Went in there on Jan 31 2024 very rude and slow need to educate they young lady about customer service. Took my package to Lockport on February 4 a whole lot better customer service and friendly staff.
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February 2024 by Monica Linsey
Person behind the counter was friendly, but I got charged $2 for three pieces of packing tape. Seriously?
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February 2024 by Alyssa Howe
These people here are so rude and not helpful at all. I went in today, and a blonde helped me. I walked in with a garbage bag that only had 3 things in it. She looked annoyed as soon as I walked in. Sorry, isn't that your job?? One of my items had to be packed, and she said I could buy a box as a line of people formed behind me, and I was late for work. Normally, I would purchase a box to get my return. However, the service made me feel as though i shouldn't spend a dime there. Luckily for me, I'm just using that blanket as my work blanket. Don't be rude and stand offish when you're not even being asked to go above and beyond. You're simply doing your job. If you have an issue, find another job. Out of customer service. I don't recommend this place.
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January 2024 by Joe Martin
Tried to return some packages today friday january 12th 2024 except the ups store was “closed due to inclement weather “ funny the people that work at game stop, great clips, noodles & co. and the smoke shop still somehow made it to work today…? also i want to add that that last time i was there the girl that i was dealing with was very rude and not very friendly just scanned my return label off my phone and walked away didnt say a word to me the whole time…
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January 2024 by Kimber Lawrence
Friendly and efficient
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December 2023 by Beata Palasiewicz
Staff is friendly given how busy they can be at times. Store is super clean!!
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December 2023 by Cindy L.
Would give them a lower grade but nothing lower to give! They wanted to open my package to weigh each item going to Canada! I ship items to Canada all the time, NEVER has this come up before! UPS DO BETTER! This falls on you this UPS store is destroying your name!
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December 2023 by Stephanie Olson
When I was there, both ladies working were extremely rude. I have had good experiences in the past, however both my husband and I have been to this location within the last few months and both times were unhappy with the customer service. The first time we chalked it up to someone having a bad day and didn't worry too much about it, after this last experience, I will look for other locations to use.
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December 2023 by Kendra Moore
What’s with the attitude? I get it, customer service can suck, but if I’m not doing anything to bother you, why give me a sour attitude? No thanks lol
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October 2023 by Andrea DiVecchio
When I walked in to do an Amazon drop off I was the only customer in the store. Of the two people working there, neither one greeted me or even looked up at me for that matter. I spoke up that I had a return, pulled up the QR code on my phone, the one employee rudely reached over my hand to scan the code as I was trying to enlarge it, gave me my receipt and grumbled "Have a nice day" to me. Did I accomplish what I went there for? Yes. But I have to say that their customer service skills are non existent and absolutely deplorable. As a retired small business owner (a pack and ship store believe it or not!) I know the importance of customer service and it's impact on your reputation as a business. Every person that walks through your door is important and should be greeted with a hello. I rarely give a negative review but sometimes it's necessary to correct a problem that requires proper training. It takes more than just providing a service to provide a quality customer experience.
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October 2023 by Lisa Walker
This UPS Store is always clean, fast, efficient, and professional! I appreciate their efforts and having them in town!
