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November 2023 by Steve S.
Very friendly, very quick, very professional. They have a good service program and a price match guarantee much better than I expected.
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November 2023 by W V.
No qualms with the staff or service received (have had flat tires fixed here before). The on-line booking system though needs work and a disclaimer. Maybe I missed it, but while I was making the appointment (for tire pressure sensor replacement) it was not stated that the appointment time is merely a time when they will expect you to arrive with the vehicle. Same goes for the confirmation e-mail.The work I had requested on the vehicle had not started within 3 hours of the scheduled appointment time (no fault of the staff). If the location already has multiple other bookings near the same time, the on-line booking system should not allow further appointments to be made (and put staff in a position where they cannot honor the time). At a bare minimum when the appointment is made on-line, the confirmation e-mail should clearly state that even though you have selected a specific time for the service, the actual start time of the service might be hours later.
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September 2023 by John Ramsey
Great service and super fast! Have had many experiences here and their customer service has always been impeccable
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August 2023 by Jonathan Friedman
I needed tires on July 4th and they were open! Friendly and quick and I was out of there in 90 min. Wonderful service and I recommend them without question.
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August 2023 by J Beta
EDIT: I cannot thank Peter and the techs enough for the honesty, attention to detail and amazing customer service they provide. I've taken my car to Firestone, Pep Boys, Midas and a few others I cannot remember because it was that many. NONE of these places could get my alignment straight.And that's because of a one KEY inspection JUST TIRES does (especially this location) that all these other companies failed to do or pay attention to when working on my car. Not to mention all these companies, BESIDES Just Tires had no problem taking my money, knowing my alignment was still off OR sometimes even tell me that I was wrong because the calibration numbers were correct and the drift I was STILL feeling/experiencing was from "angle paved roads"...(*cought* FireStone).JUST TIRES ACTUALLY TAKES THE TIME TO LOOK AT NOT ONLY YOUR TIRES, BUT CONTROL ARMS, TIRE RODS, ETC. They actually inspect underneath your car for any minor damage or anything that could cause an alignment issue BEFORE calibrating it on a machine.Less than a year ago, I took my car to Just Tires as they seemed to actually care that I've taken my car to many other places and haven't been able to get the alignment right. I took it there, and after the techs did my alignment, they told me that the source of the issue was due to a very small bend in my left tire rod which was BARELY visable. Even when I was changing the part with my mechanic, he was surprised someone found such a small bend. After swapping the part out that Just Tires advised me to do, I took it back to their shop and Peter and his techs worked their magic and after years of my car always drifting to the right, my alignment was PERFECT. I have GTI so the steering is very tight and they absolutely nailed it. I was so elated that my alignment was FINALLY straight after all these years fixed, I actually took a joy ride on the highway, which I haven't done since my high school days.I cannot thank and recommend this place enough. They treat you like a valued customer and not a number. They actually care if the work is done properly and if there's an issue or they cannot do the job properly, they won't lie to you and take your money. They'll tell you what the problem is and even recommend the best course of action of how to get the problem fixed.My parents and four siblings all take our cars here and only here when it comes to anything Tire or alignment related.I just want to say thank you again, I feel like I finally have my car back.If I could this place 10 stars I would. Hands down best service and staff in the Chicagoland area. Both Roy and Peter in particular were extremely helpful, knowledgeable and understanding. I’ve never experienced such exceptional service anywhere before. They are honest about costs and labor and will inspect your car for other problems while doing their inspection and let you know about it! I can’t stress it enough. Take your car here to JustTires for all your tire needs. Thanks again to Roy and Peter for all your help.
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August 2023 by Monny Q.
Avoid this place. They would not accept the $50 off coupon for anything over $150. I had to replace just one tire and should them a coupon and they said "no it doesn't apply to one tire" when it doesn't say that anywhere. I was desperate it get it changed because I drive for a living. I will be disputing if this doesn't get credited. Worst service ever.
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April 2023 by Tom Drake
Purchased two front tires for my truck along with an alignment. After the tires were installed and the alignment was completed, the truck was pulling to the left as I drove it home. Made an appointment to have it corrected.During second check out, after the re-alignment, Peter Guzlor at the desk told me the truck wasn’t pulling to the left, the steering wheel just wasn’t centered so they adjusted it. Ok, that didn’t sound right but I thought the truck was fixed. Driving it home, it still pulled to the left.I brought it back and Peter told me there was nothing else they could do. The computer said it was properly aligned. I asked him to get in the truck with me and take a ride so I could show him. He told me he wasn’t going to do that but he would refund the alignment. That’s fair but then he told me I shouldn’t have authorized the work in the first place since I didn’t want to do it and I didn’t notice the alignment was off when I brought it in. That comment was incorrect and unnecessary. Even though the truck didn’t pull to the left before I brought it in, I didn’t question whether or not do to do the alignment once they told me it was off.I told Peter the truck didn’t pull to the left before I brought it in. His attitude became worse and he asked me if I knew how to do an alignment. I told him I didn’t need to know how to do an alignment to know the truck was pulling.He continued to tell me I didn’t know what I was talking about since the computer showed the alignment was correct and there was nothing else they could do.I asked him for his name after he provided the refund. He said “Now you are going to give me a bad review?” I said what would you do? Then he called me an a-hole and a d-head.Needless to say, that is not the level of customer service one expects and I will not be returning to this shop. Unless you want to be subjected to this type of abuse, you should consider alternatives.
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February 2023 by Sthefanny Vitoria Martins Trevino
Great local shop that went above and beyond. I went in for an oil change and brought up two more issues with my vehicle. They had my car ready in a couple of hours, fixed the extra issues free of charge.
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January 2023 by Name
I made an appointment online and received an estimate of $700 for 4 tires. When I arrived they refused to honor the coupon that was issued from their own website and refused to honor the price quoted on their website.
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January 2023 by Frank D.
probably the worst. made appointment for 4 tires got there they told me they didn't have the tires. best they could do is sell me some for double the price. manager told me to take it up with Goodyear, thus is how we work. WOW!!
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January 2023 by diego Flores
Big thank you to Ruben for being a friendly salesman, he took the time to help me find tires within my budget.
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January 2023 by George Smyrniotis
HORRIBLE service and customer respect. Spent $1,000 and treat like garbage with under 200 miles of use. I have file a CONSUMER FRAUD ACTION with the ILLINOIS ATTORNEY GENERA:'S OFFICE on Jan. 3. Manger laughed and sail his MOTHER-IN_LAW was GOODYEAR. LOL-what a clown. Son made anti-christian and anti-semetic comments, enjoyed by a fellow staff member.
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January 2023 by George S.
This place is the worst. I was forced to file a Consumer Fraud Action with the Illinois Attorney General's Office. Rude owner (actually the Manager said his mother-in-law Was Goodyear-what a clown). I was giving the facility a 2nd chance thinking the owner's kid needed a family correction-no such luck. THIS PLACE OFFERS ONLY HORRIBLE SERVICE. YOU'VE BEEN WARNED
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January 2023 by juan chavez
I had an appointment for 9am and I get here and they say it's for 1pm, so I guess it's whenever they feel like it type scheduling. Ridiculous when your wasting paying customers time, straight bulls#!%! I've been a customer for years and have visited the shops in Deerfield and Skokie but after this visit I will try someone else.
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December 2022 by William S.
Get this. We have for more than 10 years gotten all of our tires here. Today, I have tires with very low pressure on a cold day and also refused to fill the tires or allow us use of the the air pump in a hazardous situation. I was instructed to come back in an hour. I was fortunate to find a gas station down the street where I paid to use their air pump. I appreciate that you are busy but you have put us in a bad situation and really don't care. You may put some words as an excuse after this post, but there really is not an excuse for your terrible service.