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March 2024 by Edward Markaryan
Terrible sales people and even worse customer service. Do not rely on their delivery promises. Store manager wasn’t helpful at all either
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March 2024 by M and G
Menards will charge you a 25% restocking fee for items. My advice is to go to Lowe’s or Home Depot or even Amazon if you think you’ll need to return items. Management also will not waive this fee.
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February 2024 by Young Kim
Various good things
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February 2024 by Muftha Hussain (Mujtaba)
Best place to shop and STEVE helped us in finalizing the order thank you so much he is the best in the Menards
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January 2024 by Vanessa Zalewski
The staff is absolutely wonderful. They answered all my questions and directed me to the ice melt section without any issues. They also allowed me to leave the cash register and come back to get an additional box of ice melt and were patient and waited (this was around 7am so barely any customers were in the store). The staff was smiling and had a great energy for being super early in the morning. This was also the final store where I could find pet-safe ice melt, I went to 4 prior and found nothing. Menards is the best!
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January 2024 by Todd Hayward
Lots of stuff, much cheaper than HD, mail-in rebates. Consume!!!
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January 2024 by Kaan Ryit
Great remodel
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December 2023 by Jim Hartford
Good luck getting your propane tanks refilled here. They'll just tell you unfortunately they can't because your tank is too old and needs to be "recertified"
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December 2023 by JM
I quit shopping at Menards since it is impossible to avoid a scoff and a roll of the eyes from any employee you ask for assistance. Not to mention the cashier that turned her light off when I was next in line to check out and gave me attitude for thinking I would be able to check out. This was the straw that broke the horse’s back. I left the items that I intended to buy at the checkout and gladly gave my business to Home Depot. Note to management…teach your people basic customer service skills. It goes a long way…
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November 2023 by R J
This Menards is outstanding. Anytime I go there all the staff are friendly, knowledgeable and always very helpful. Ran into Cashier Billy today. Very helpful and very professional.One thing I discovered today is that they have a saw so you can cut your wood to size which is fantastic. Five stars Menards on Oakton.
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November 2023 by Alan Arlan
Great products and friendly staff.
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October 2023 by Crystal Figueroa
The customer service at this store is truly non-existent. Go there, and you’ll see. This is not a store like Home Depot where you have employees who ask if you need help and have actual knowledge about home issues and/or needs (doors, flooring, etc). With that said, you should come to this store solely if you need to pick something up. Don’t expect to get any answers to your questions or any guidance whatsoever.
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October 2023 by Lydia Maestre
Worst experience ever. When there at 10am to order a white refrigerator. After confirming they had it in stock. Than we go home to get a call that it's not in stock. They recommend the stainless steel. We agree and then get there with delivery person and was told it 100 dollars more. And they could not match the price. Spoke to the manager John and he said he can't do nothing. 4 hours in store trying to pick another one to find out we can only get the black one. Call and spoke to Steve and complaint. But he couldn't do anything. 8 hours later home with something we didn't want and a very bad experience. No customer satisfaction at All!
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October 2023 by Michael
This is literally the best ice cream I’ve had since Europe! Strawberry cheesecake was so flavorful, both me and my girlfriend enjoy it very much. Will definitely come back. Stuff was so friendly!
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August 2023 by John Nydam
Michael and Wes in building materials are such great employees at your store. They helped me immensely. Thanks guys- this is the best service I’ve had in awhile.
