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February 2024 by carl pierce
A very enjoyable experience with the crew at Quintessence Audio!Mick, Patrick and John made my shopping and listening experience worth the drive from Wisconsin. The new Simaudio streamer/dac is a great improvement in my system and I enjoy the music almost daily!Thank-you for the 5-star service and enjoyable visit. I will be back!
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February 2024 by Joseangel Ramirez
Great service no pushing you to buy..just see and have at least great experience listening the best in the market .
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January 2024 by Wc Lin
I had a great afternoon here in the Quintessence Audio. Mick and Patrick are super nice and friendly , willing to communicate and answer questions.I had 2 and half hours of stress free listening experience to the Hi Hi End system including Wilson Sasha V Dcs Boulder and transparent. You have to visit this place if you are in the quest for real music
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December 2023 by Rt Mattson
Excellent in store inventory and two demo rooms that bring out the best in all the equipment they offer. This is the place to go in Chicagoland for your high end HiFi needs.
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November 2023 by Jason Zilberbrand Z.
Simply the best audio store period! Mick, Patrick and the team go out of their way to help and they have the best lines to choose from.
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September 2023 by Tina O.
These guys were great they helped me with my turntable and were very knowledgeable I would definitely go back in the future thanks guys
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June 2023 by George Walsh
Great experience ! Upgraded from a LUMIN T2 to a T3 quickly. Friendly & effective - I’ll definitely look to Quintessence for my next purchase.
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June 2023 by Michael K.
Last week I purchased a used ClearAudio Concept turntable. While these machines are pre-calibrated out of the box, general use (and even transportation to my home) can cause tracking force and other adjustments to fall out of whack--not to mention that the tone arms on CA turntables are pretty jumpy. Upon trying to set up the turntable at home, it was clear that the tracking force and new cartridge were not calibrated properly. New CA Concepts come with a small tracking force gauge. Used--no dice. After trying and failing to source one online, I called Quintessence Audio to see if they had any I could purchase. They did. But they didn't charge me for it. Not a single dime. Note: I did not purchase this turntable from Quintessence Audio; I've never purchased anything from them. I simply called them because they were a local hi-fi audio dealer who might have one in stock (or at least would know what I was talking about). What's the gold standard of true customer service? It's when you provide a service to someone in need who isn't even a "customer" in the literal sense of the word. How rare is this kind of customer service? Unicorn rare. Quadruple rainbow rare. Needle in a haystack rare. I was blown away. I am grateful. And I guarantee I will become a customer of Quintessence Audio. I can't recommend this business highly enough.
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May 2023 by Brian Bradley
There is no better high end audio store than Quintessence Audio and the owner, Mick, is an absolute legend in the industry. I’ve been a customer of Mick’s for 24 years. There is no better place in the country. It gets better every year. It’s worth flying in if you don’t live close. Music comes to life. Magical experience.
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April 2023 by mike l
Great guys. I picked up a DSC Rossini Dac/ Streamer from them. It just arrived today and it’s perfect. I got a great deal and it was packed up properly and shipped quickly to California. I couldn’t be happier with the entire process.Thanks again to the entire team.Highly recommend.
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April 2023 by gayvalds
Needed to buy a replacement cartridge for the first time. One of my friends from high school recommended this shop, and I'm glad they did. While being surrounded by such extravagant equipment is a bit intimidating, the guys in the shop provide a super friendly environment for any level of audiophile. When you come here, you feel like family.I purchased the Hana EH cartridge at the recommendation of the staff, and got it setup on my turntable at no extra charge by the owner. Happy to say my records have never sounded better!!!I will definitely be a returning customer, and I especially hope to come in during their listening nights sometime soon!
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March 2023 by Mike L.
Great guys. I picked up a DSC Rossini Dac/ Streamer from them. It just arrived today and it's perfect. I got a great deal and it was packed up properly and shipped quickly to California. I couldn't be happier with the entire process. Thanks again to the entire team. Highly recommend.
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March 2023 by e.p. rfa
I have been a long term customer of quintessence audio bought my first turntable with mick in 2009 and only recently underwent major upgrades . John , Patrick and Mick have always been available to discuss audio and have been very helpful in my journey. I would highly recommend the Quintessence Audio team without reservation for all your audio needs .Raghu
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February 2023 by B-
if i could give them a lower than a 1 star, i would. not impressed at all with this place. would never do business there and not why others have in the past.
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December 2022 by Scott Tufts
This could be the best hifi store in the entire country. Their love of audio is apparent in every conversation and the team (especially Pat) will patiently set up anything they have in the store for you to audition. Visiting Quintessence is pure joy and a must for any enthusiast looking for new gear. Can't wait to see (and hear!) the new listening room when it's finished.
