January 2023 by Brian H.
Normally I wouldn't even bother leaving a review for a car dealership, but when I was considering buying this truck 1800 miles from where I live I did find comfort in seeing they had almost a perfect 5 star rating! So moving forward with the truck I got in touch with one of the sales people and was told the truck was available but currently being driven by one of the employees working there. Was put in touch with him and he FaceTimed with me. The truck was in great shape and made the deposit to hold it. Moving forward with financing and getting paperwork documented, signed, notarized,etc.... It was about a two week process. Very poor communication after they received the check from my bank and then it took a while to get it shipped here( not their fault). I asked for it to be serviced before it was sent to me because they advertised it with 49k and it now was at 51k which affects the value on Kelly blue book. Under 50k in miles makes a difference in what it books out at. Anyway I received the vehicle with a dead battery after only three days of being on a trailer and it was not serviced. I'm sure the employee enjoyed putting about 3000 miles on for nothing but cost of fuel. Oh yeah the DEF was only at a quarter tank. So now Im going to get it serviced because it has almost 52k and have the truck's batteries checked and throughly gone through. Still haven't heard back from the salesman after I left a message for him and texted him. Basically they are your typical dealership with a catchy slogan of how honest and religious they are. They're there to make money, duh...So I guess my issues were a vehicle with higher miles than advertised, truck not being completely serviced before receiving, and most annoying of all is the horrible intermittent communication!! I never felt like a priority during this whole process. You would think spending 70k plus on a vehicle would get you some VIP treatment but I also felt like they think I was ripping them off and it was a privilege to even be doing business with them. Not impressed with Lighthouse at all.