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February 2024 by Dan Christiansen
I called Andrew on a truck they had and also spoke with Edward the GM and I have never had an easier experience purchasing a vehicle from a dealer in my life. Very friendly and no hassles what so ever I would definitely recommend going to Kunes In mt Carroll IL if your interested in purchasing a vehicle.
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February 2024 by Sara Bonebright
I had an awesome experience at Kunes of Mt. Carroll! Grant, Jeff, and the whole team were wonderful to work with, and they helped to make my experience of buying a new car stress-free. I’m so grateful for their help, and I love my new car!
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February 2024 by Steve Bensema
I would avoid this place they will try and low ball you on ur trade in and try and add on hidden fees I would definitely look over your paperwork communication is horrible i had to deal with a man named Grant and it was like pulling teeth trying to get an answer
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February 2024 by Dan Johnson Johnson
Knowledgeable and friendly staff! Made the buying experience easier! Great job guys. Kunes Auto Group
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February 2024 by John Bolen
Great staff. Grant helped us get our new car bought . Awesome service. Thank you so much
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January 2024 by Brian
Very easy to deal with. Great people!
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January 2024 by Kay Handel
Jeff and Kaleb were extremely helpful and accommodating. They got me exactly what I wanted with no hassle at all. I could not have asked for an easier experience.
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January 2024 by Perry Knapp
Willing to negotiate and awesome to work with!
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January 2024 by Cameron Jodlowski
Let me tell you about this place in Mt. Carroll. Clowns. Called on a Monday about a truck. I got three calls confirming to look at it and got asked 3 different times if I had any questions. I said no and moved on. Told them to not waste my time with the phone calls. Get there meet Grant. I asked for their truck expert and let me tell you what Grant was not that. Grant kind of could fumble through the details of the truck. Then I meet Jeff. Nice guy, but communication not his strong suit. They give me a low ball offer on the trade in. Do some negotiations finally settle on a price and a trade in value. I tell them I am going to finance through elsewhere and they stop communicating with me. I gave Jeff and Grant specific instructions on financing and they stop communicating with me. Blatantly, disregard my instructions. Cause much more work on my end than needed. Finally get all the money over I have to BEG them to docusign the paperwork. No hurry or effort on their end. Guy says he’s gonna call at 4, doesn’t call me until 415 with any warning. Says they’ll get delivery figured out. Takes a day and half for the delivery guy to call me and says he can’t deliver for another 2 days. Truck gets here and they LOST the gas cap. No gas cap!!!! I call them immediately and they say they’ll look for it. A day later no response I call them they say “they’re shipping me one” but REFUSE to take any responsibility for the missing gas cap. Gas cap is finally right so now I can write this review. All n all terrible experience from Jeff, Zach, and Grant due to lack of communicating with me when communication was expected; lack of attention to detail and lack of urgency. This reflects not just on this location but the dealership group as a whole. I won’t be back to any Kunes any time soon.
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January 2024 by Shelton “The Big Red Machine” Foster
Great service
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January 2024 by Brett Massey
Kunes Country in Mount Carroll is amazing!! Their staff is one of a kind. They all talked with me and they explained in detail all the paperwork. Kaleb and the team were all amazing. Kaleb was able to help me get a car within my range and was able to make sure I had financial help as needed! Thanks for the new car!! Keep up the great work. Will definitely buy more cars from this team!
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January 2024 by Jason Tatge
I should of told them to wash truck and put in their shop to look it over not happy with damage to body that couldn't see with road grime on it. Going to cost me a lot of money to have dents and paint repaired
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January 2024 by Juanita Holmes
My vehicle got in and got serviced in great time…. I had problems with the rear door, but they showed me what I needed to do and it was perfect!
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December 2023 by Francisco Amaral
They are professional. I got the truck I wanted, and they helped me do that. They are very clear with their price. I left the Dealership ship satisfied understanding the debt I got myself into. The Manager is a good dude
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November 2023 by Steve Rees
These guys worked incredibly hard to finance! I am a sole proprietor LLC and it's always a challenge to finance without paying cash. These guys knocked it out of the park! Also all the staff here is incredibly friendly. I would highly recommend them to anyone!
