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March 2025 by Alyssa Glennon
I had been taking my dog to Banfield for a few years. At first, it seemed like a good clinic when she just needed checkups and dental care, but we have had some bad experiences recently. A few months ago, my now almost 5 year old dog suddenly experienced rapid significant weight gain and had red eyes. I brought my dog in a few times for blood work and to express my concerns. The blood work did not reveal anything concerning. I was still concerned since this was not normal and my dog was hungrier and thirstier than usual. Her red eyes did not get better either. My concerns were dismissed by the clinic and I was ultimately told her weight gain was due to eating floor scraps - we do not feed our dog scraps and she was not getting extra food. I took my dog to another vet and they immediately diagnosed her correctly with SARDs. Shortly after, she lost her vision. The weight gain was a side effect and not due to anything we did wrong. I will no longer be taking my dog to Banfield after several bad experiences. They did not listen or try to figure out the root cause of my dog’s symptoms.
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February 2025 by J M
When I made the appointment for my dog, over the phone, I told them I needed him to have 3 vaccines.
He’s been getting these three together all the time,
Year after year.
I then came this morning and dropped him off
I even reminded the girl at the front desk, please make sure he gets all his vaccination so he’s up to date.
I’m going to be traveling and he’s going to have to be in boarding for close to 10days.
Picked up dog and I end up logging into the Banfield account to find that they didn’t give them a vaccine!
So I called to ask why and they give me some BS answer about how sometimes they don’t like to give too many shots altogether? Really, you guys have been giving him the same three shots together all these years and now all of a sudden you don’t. He then tells me you know you can bring him in next week for that other shot. What the heck?
I have to now take time off, re-organize my day to take him back just so you can get this one shot?!
I was able to speak to the doctor and he was very thorough and kind. So that was nice.
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December 2024 by Miriam Rivera
The worst thing I have ever done to my dogs is take them to where there is a lady in particular so despotic that I told her that I had 3 treatments of the same thing and she told me that she didn't have time that she had to pick up her daughter and that she wasn't working, and My dog had cancer, they were never able to find out what she had, they only gave her allergy medicine and antibiotics which only worsened her condition. Because of them my dog is dead and I could have started the treatment sooner. There is no -0 rating if you couldn't.
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September 2024 by Crista M
TLDR; Banfield Mt Prospect is incompetent and a danger for your dogs. DO NOT GO HERE!!!
They misdiagnosed my dog, not once, not twice, but THREE times over the span of 6 months. In total, we had 6 appointments. We went back and forth, paying hundreds of dollars in visits, same tests, and the same medications. After arguing with the vet on how her treatment plan was not working and that something else was obviously wrong, she FINALLY said "oh we can do more tests for hormones IF the next set of meds don't work". If I had not even suggested looking at something else, she would have never informed me about this option which should have been done months ago. I'm not a vet so how am I supposed to know!
She also said that it had to be done another day because it was an 8 hour test, despite this, the staff still marked on the visit notes that WE declined the test. AND the vet STILL said we should continue the treatment and that we could check in 2 weeks.
Not even 4 days later, we had to take her to urgent care because it got so bad. It became so much worse and is now life threatening.
The (very knowledgable) vet at VEG saw her and immediately said no that's not what she has which is what we had told the stubborn Banfield vets. (VEG is incredible and highly recommend for urgent care). We also consulted an online vet, and they told us it was obviously something else.
Her condition has become so severe that it's now life threatening, and I deeply regret not getting a second opinion sooner or just going to another vet. DON'T GO TO THIS BANFIELD. It might be close, it might be cheap, but I highly, HIGHLY recommend you go to another vet or even if you have the plan another Banfield. The staff there may seem nice, but they're incompetent, stubborn, and sneaky.
Despite our concerns and proactiveness, they chose to continue misdiagnosing her instead of immediately ordering tests MONTHS ago.
Also, FYI - they write notes about how you behave in visit summaries. They wrote my mom was angry because my dog's treatment wasn't working and misquoted myself saying it was working. These detailed reports only show up online and are not the ones they give you.
They may have some good reviews, but they had so many chances to take care of my baby, and retrospectively showed obvious incompetence.
I will never be taking my dogs there again, and you shouldn't either.
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July 2024 by Hank DeTrempe
DO NOT TAKE YOUR PET HERE. Every appointment is a drop off, the staff is rude and they make your dog wait in a crate for simple appointments for long periods of time instead of having a normal schedule.
The only nice experience we had from a staff member was warning us NOT TO use Banfield because they didn't think their own services were good.
Note: We signed up for Banfield while living in a different part of the country and did have a better experience, though it was still not quality compared to other vet experiences we've had with previous dogs.
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June 2024 by Kyle Knesh
They take care of my dog very well when he's in
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May 2024 by Ann Miles
Wonderful people, Wonderful service
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April 2024 by Ismini Marella
I love the wellmess plan. Joey and the rest of the staff are amazing! So helpful and thorough with everything! They took really good care of my doggie and the veterinarian/vet visit was very comprehemsive. Thank you for taking such good care of Radar!
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April 2024 by Christopher Ballinger
I’m not one to really leave reviews, but I think something has to be said. Let me preface by saying that I am a medical provider in my own right in which I have had unfair reviews on my own care that are posted publicly online which is an unfair assessment of who I am as a person, and as a provider since the public will have 1 million different types of opinions about how things should run. This is not about the care, particularly with Banfield, but more of the fact of the reliability of this clinic.
I have been taking my dog to this particular clinic for the last 7 to 8 years and usually won’t have any problems with appointments and so on. For the last several months whatever reason it is impossible to reach anyone on a daily basis about scheduling appointments. I have started taking my dog to a different Banfield and had even asked about to that clinic what’s going on at Mount Prospect and there is no answers. I’m not entirely sure what’s going on if it’s a staffing issue or just taking on too many animals, but please consider these reviews. I have not had an issue with the care for my dog, but this clinic is no longer reliable at this time. Please do better with updating your clients on hours and availability, it’s hard enough to schedule appointments for a dog that needs additional care such as mine, who has an adrenal insufficiency and needs chronic steroid treatment as well as monthly injections.
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March 2024 by Dith Castro
My brother took Belle but it was closed.March 6. We made an appointment but no one is working.
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February 2024 by Sensa S.
I am disappointed & very dissatisfied with Banfield Pet Hospital all together. Ever since the acquisition, the pet care and communication has declined severely. I left an urgent message for the doc that last saw my pet, it was almost a month before I received a returned call, it was the vet assistant that called back, not the doc. My pet has special needs and because of the poor service with Banfield, I have resulted to a another vet hospital that is hands on, responsive and literally cares about my pet & pet health, rather than just seeking the financial benefits and quantity of pets push in--as it is with Banfield. It's so sad that most of the staff left and the new Banfield staff is heartless & clueless!
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February 2024 by Suniya A.
The absolute worst experience. The vet needs to leave early basically every day so moves up appointments and will not let us know and then claim that they did. Then call you and hound you incessantly to get you to pick up your pet so that the vet can go home early. We had our appointment today at 4:30 when we walked to drop off our pet we were told that our dog's appointment got moved up and they did not inform us. Then, throughout the day, we were called and asked what time we were going to pick her up. (keep in mind It is a Friday, a workday.) They stated that we need to be there before 230 and we told them that we would be there before that and they kept calling and asking. Also did not know the difference between a male dog and a female dog they kept calling our dog a he when she is clearly a girl, it worries me that they don't know anatomy of the pets that they service. do yourself a favor and go anywhere else. This whole company needs to be shut down.
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January 2024 by Alex Torres
I just recently signed up my dog on their plan. Since then, I’ve been trying to get a hold of them and leaving multiple voicemails and have not been able to get a hold of them at this location.
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January 2024 by Jennifer Mallas
I have been using Banfield for almost 11 years and had two pets enrolled in the wellness plan. I no longer feel the wellness plan is of much benefit, it doesn’t cover any health issues aside from preventative care and even then you’re still paying.I recently had to bring my 10 year old dog in for an X-ray, she has trouble getting to her feet from sitting on slippery floors, the tech attempted to pull her several times prior to her being able to get herself up. The floors in petsmart are especially slippery. I was flabbergasted that I had to say to the tech, “stop pulling her and let me help her get to her feet.” My dog required X-rays to be read by a radiologist, nothing was covered under the wellness plan, I’m not entirely sure what I am paying $60 a month for if nothing is included. When I went to pick up my dog, I waited for over 40 minutes. It wouldn’t have been so bad but the techs don’t even recognize you when they are busy. They walk to the back and then it is impossible to get their attention again. Prior to pickup the vet called to talk about my dogs X-rays and gave me some pretty bad news. Waiting 40+ minutes to get your family member after finding out that they are incredibly sick is heartbreaking. I admit, I was borderline Karen. After waiting 45 minutes I knocked on the door and said “hey I’ve been waiting 45 minutes to get my dog. I don’t mean to be rude but my kids are going nuts and honestly my dog is sick, I want to bring her home.” I was told brashly several times how understaffed they were. As a customer, their inability to staff accordingly is hardly an excuse that I wanted to hear after receiving the news that putting my dog down will likely be the best course of action (no one wants to see their family member living in pain). This is not the first time I’ve waited that long at this location or locations in TX or VA (we’ve moved a lot), I really think they should take a look at their scheduling procedures because they obviously take more appointments than they can handle. I feel bad for the techs but mostly for the pets, we would not accept this for humans why is it acceptable for our pets?
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January 2024 by Azul Lopez
This place is great! I don’t know why there are bad reviews but I guess you have your list of bad clients who yell when they don’t get what they want. I’ve come a couple of times to pick up medication for my dog and they have always helped out and I see these people get mad at the front desk for taking so long, if you can’t wait and handle a line go somewhere else. The front desk associate I believe she said her name was Joey absolutely fantastic such a sweet heart. She had a line of guest but greeted everyone with a smile and a sweet voice. I’ve been helped out by so many associates here and they are absolutely wonderful people! I’m glad they can get doctors in atleast and not be closed in case I need to ask questions about my baby! Thank you mount prospect Banfield
