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June 2023 by Mary Rose
Annual inspection of the air conditioning unit. Dwayne was here and told me what I needed to do to prolong the life of my air conditioner. He’s been coming for years. I trust his judgement.Thank you Dwayne.Mary RoseService: A/C system vent cleaning
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January 2023 by Heidi Maibuecher
Dwayne was efficient and very helpful!!! He also cleaned our humidifier and got it up and running in time for the colder weather. We signed up for the annual program as well where Brex will call us when it’s time for our AC or furnace tuneup. 10/10 recommend ?Services: Heating system maintenance
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January 2023 by Joe Shapiro
STAY AWAY!!! My mom has the yearly service plan and they failed to come out in spring. Today she has her winter checked up and they convinced her that her flame sensor was on its way out and they charged her almost $300 for a $10 part and 30 second install. I called the manager and he said they do flat rate (not part plus time) to incorporate the costs of coming out and insurance.... ridiculous.
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November 2022 by Alvin Raul Cardona
Winter Manteinance on our unit. Dwayne gave me a 30 minute call before arriving and was very professional. He serviced our unit and replaced what needed to be replaced at a very reasonable price. This was our second time using them and we plan on calling again for our Spring AC check up.Service: Heating system repair
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June 2022 by Fran Connelly
Today my furnace was serviced by Ray, a technician with Brex. I could not be happier with the service. Ray was very friendly and very knowledgeable. I highly recommend Brex/Ray.Services: Heating system maintenance
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May 2022 by dale bugno
Dwayne's maintenance of my HVAC has always been outstanding! I really appreciate the attention to detail so that minor repairs are addressed early to prevent major problems and service interuptions from occurring later.Services: Heating system repair
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January 2022 by Doreen M.
On the frigid morning of January 25, 2022 I called Brex Arlington because my furnace was not running (my furnace and AC had been installed by Brex). The house was freezing as the temperature was leaning toward "0". A technican arrrived that morning - he shut down the furnace using the wall switch and proceeded to sit in front of the furnace and wait for it to reset. He charged me $152+ mentioning that I probably may need a furnace inducer motor. I called Lupe and he quoted $1700+. After reminding him I was a loyal customer for over 25 years he lowered the price to $1300+ (that's a red flag). Lupe told me the work could not be done until the next day because the part is about an hour away. I had a difficult time believing he would let a loyal customer for so many years stay without heat all night. I called another local company - they retrieved the needed part (blower motor) and had my furnace working that same afternoon. The actual cost of the repair was less than one half of Lupe's lowered price. I would not recommend Brex to anyone - I found them to be overpriced and unappreciative of a long term customer.
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October 2021 by Dave Schafer
Just had Brex replace our furnace. Guys were great - safe, clean and they seemed to care for how well the job was done. Highly recommend.
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June 2021 by Merrill Gassman
I have used Brex-Arlington exclusively for my HVAC needs for the past 25 years and have never been disappointed. I have purchased their Premium service contract for a long time, and it paid off a few days ago. My A/C compressor-fan failed in the middle of a Saturday night. I called their answering service and received a call-back from Ray - at 1:30am! Ray came out shortly after 7:00am and quickly diagnosed the problem. Note: Ray has done excellent work on my A/C unit in the past. He recommended replacing my 20-year old unit and gave me a quote which I quickly accepted. I was able to schedule an appointment for installing a new unit 2 days later.Lupe called to remind me of the appointment the day prior. Both he and Samantha have done a fine job with scheduling over the years.Today Mike appeared about 8:15am with my new unit. Jeff arrived shortly thereafter, and, by 11:30am, the job was completed. Both technicians were polite and professional in their demeanor and left the work-site clean.In summary, my experience with this repair bears out what I have experienced repeatedly over the years with this company: superior service at a fair price. I give them my highest recommendation.Services: A/C system repair
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May 2021 by Merrill G.
I have used Brex-Arlington exclusively for my HVAC needs for the past 25 years and have never been disappointed. I have purchased their Premium service contract for a long time, and it paid off a few days ago. My A/C compressor-fan failed in the middle of a Saturday night. I called their answering service and received a call-back from Ray - at 1:30am! Ray came out shortly after 7:00am and quickly diagnosed the problem. Note: Ray has done excellent work on my A/C unit in the past. He recommended replacing my 20-year old unit and gave me a quote which I quickly accepted. I was able to schedule an appointment for installing a new unit 2 days later. Lupe called to remind me of the appointment the day prior. Both he and Samantha have done a fine job with scheduling over the years. Today Mike appeared about 8:15am with my new unit. Jeff arrived shortly thereafter, and, by 11:30am, the job was completed. Both technicians were polite and professional in their demeanor and left the work-site clean. In summary, my experience with this repair bears out what I have experienced repeatedly over the years with this company: superior service at a fair price. I give them my highest recommendation.
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May 2021 by Nicole Abbatacola
Never using Brex again. Called them when our AC was not producing cold air. They came out and fixed it. Came to me AFTER they did the work and said it was the capacitor and that it would cost over $450. Not knowing any better, I said ok and paid. After the fact I looked up the cost for this part which is roughly around $20 on average. Not only did they price gouge for the part itself, they never even explained to me what was happening or gave me an opportunity to decline the work and look elsewhere- which is very unprofessional. I called and they said "all we can do is give you $50 back." Complete BS and complete scam. A friend of ours had the same issue a couple weeks after us and called a competitor and the part cost $15. I will never recommend Brex to anyone and they lost a customer for sure.Service: A/C system repair
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February 2021 by Gary S
I have been using Brex since 1999! They are reliable, honest and know their HVAC. I wouldn't continue using them if I felt otherwise! Gary S.... Read More
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November 2020 by Kathleen Miller
Lupe and Mike from Brex checked all my heating matinence needs. They were very knowledgeable and followed Covid safety guidelines. I was very pleased by the affordable costs and professionalism concerning the repairs. Thank you so much, I highly recommend this company.
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November 2020 by Suzanne Boward
We have used Brex Arlington on several occasions with good results. I believe their tech Dwayne has provided that service each time. We have always found his service to be prompt and on time, thorough, and efficient Plus, and it's a big plus, he cleans up when he is finished. I know that when I call Brex, whatever problem we have will be reliably handled.
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November 2020 by Denise Lapetina
I highly recommend Brex because they were prompt, highly skilled, and very safe due to COVID. They always wore masks and shoe covers throughout the house. Jeff and Lupe installed my new heating system and answered all my repair questions. Great job guys!
