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January 2024 by Steven Caldwell
I have cancer and in bad health. CVS Speciality tells me that they got funding for my chemo and they send me out the meds. I make them promise that they will not bill me because I don't have $5000 for one month supply. They assure me, it is free. I get the meds, take them, and get a call two months later telling me I owe them the money. I refuse, telling them they told me the cost was covered. THEY ADMITTED THEY WERE WRONG, but now say I owe the month. I tell them I will sue because I needed life saving medication and they promised I would not have to pay. They said that they would take the cost off. That was in November of 2022. Now I get calls every couple of days for them demanding $5000 for the cost of chemo medication that they never took the cost off of. IT is absurd. What a horrible company. They only positive about this is my work insurance finally got rid of this company because it was so bad. Avoid at all cost! SCAMMERS!
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December 2023 by Carol Krieger
This is the worst specialty pharmacy I have ever dealt with - I am in the Pharma industry and if we functioned like them all the patients would get no meds. THIS PLACE IS A JOKE!!!
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November 2023 by Brenda Foster
I previously was fortunate enough to have Accredo as my specialty pharmacy. CVS does not live up to the standard of other specialty pharmacies. I wish I had another option.
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November 2023 by Paul Knapp
Literally just spent 60+ mins trying to have someone/anyone to remove 4 items on account. Transferred over 4 times!I felt like I needed to share. They can and must do betterThis is my first review of any kind ever!!!
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October 2023 by Leslie Ann Kalvass
Pros: prompt customer service, reliable deliveries.Con: No attempt to use more sustainable alternatives to the non-recyclable and non-reusable styrofoam and other packing products. There are affordable alternatives. Please research and make education on sustainability a priority.
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August 2023 by Joshua L
It was reassuring when I finally looked up reviews for CVS Specialty and found them to match my experience. I have unfortunately been required to work through them for the past 12 years and the one trait which they absolutely nailed is consistency. They are by far (not even a comparison) the poster child for corruption, finger pointing, and negligence. Just like the others have mentioned, they try to find every excuse in the book to not ship the prescribed medications. They blame doctors, insurance companies, and alternate third parties for issues. This would appear to be statistically impossible as I have utilized 4 different insurance companies, 5 different doctors, 2 seperate prescription plan managers yet only 1 pharmacy which is the only option if insurance is going to pay for it. They lie about previous conversation, blame others for mistakes, delay necessary and life changing medications, and have even shipped the wrong prescriptions (I highly doubt this would be FDA approved). My advice if you must work with them is to record every conversation and keep your notes up to date. If you do not have to work with them then I envy your position.
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July 2023 by Matt Frey
Literally the worst prescription experience I've ever had in my life. It's taken over a month and several hours on the phone and I still can't get my prescription filled causing me to miss my required dose. Avoid CVS at all costs...except you probably can't because your insurance provider forces you to use them. Complete scam and waste of my time. I simply cannot fathom how complicated they've made it to fill a single prescription that I've been taking for 10 years through other pharmacies with little issue.
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July 2023 by Christina Callahan
The most awful customer service experience I’ve ever had. Hung up on, transferred to different departments, calling back and having to start from scratch because no one communicated or documented on my case. Given different information depending on who I spoke with. This was over a period of two days. Ultimately did not receive my very much needed medication for my weekly treatment and ended up suffering because of it. Bureaucracy at its finest.
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June 2023 by Carolyn T.
UPDATE:CVS Says they will overnite my medicine before 9am. I agree great decision. Almost immediately I get a text and emaail telling me to refill my medicine that had already been requested. WTH? Then 2 hours later I receive a text message saying my delivery has been changed to 5 days from now due to the 4th holiday and weekend with no shipping. Ugh.Now today at735AM my doorbell rings with the medicine delevered UPS. WTH? Their service is so messed up. You are getting it, no you are not, yes you are getting it, no you are not, to now it is here. Ugh. Nothing is accurate at all. Epic fail after fail. At least now, this month my meds are here. Who knows about next month?Awful service. Actually beyond awful. If you want to be on the phone for 45 minutes to an hour every month to get your meds and then they do not ship it in time, then CVS is for you. They will raise your blood pressure and just keep apologizing. This is the 3rd time that they asked me to refill my meds, and the 3rd time that the delivery date it was supposed to come, has passed. Why ask me a date for delivery for a refrigerated drug if you just ignore it and do not ship it? EPIC FAIL. Everyone has to put you on hold and transfer you. Today after dealing with the robot chat online, I got transferred to a person, who 15 minutes into my chat, disconnected me. EPIC FAIL!There is ZERO service or caring about a customer needing medication in a timely manner. You cannot order it early or the insurance will not pay. So you order it over a week before you need it. Now add a holiday (the 4th of July) and they still do not ship it. Even the pharmacist said that it would ship with no issues. Here I am at home waiting for a delivery that never even shipped. The pharmacist even assured me that my meds would not be held up. LIE!!! It was never even shipped. It probably would have sat in limbo had I not called and wasted another hour of my life checking on it. Total BS.I am so fed up with this mail order pharmacy and the "ship when they feel" attitude. I do not know how people can use this service by choice. I have to use it due to insurance. 1 star reviews must mean that it is a crap shoot to get your meds on time. If they get better I will update my review, but so far - 3 strikes they are out. If you have a choice of pharmacies, do not use CVS mail order specialty.
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June 2023 by Stephen Graham
I've been trying for 4 months to get a specialty med.this week alone I spent 6hr on the phone with them and my insurance provider.on a three way call thought we had it straightened out finally. get a text Thursday they need more info. call them Fri morning they don't have or can't find any records of before..So when you call they can't transfer your call to a supervisor you can't talk to the same person twice because they don't have extensions so you can't call that person bach . it's all been a run around
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June 2023 by Erin F.
This pharmacy is, by far, the worst pharmacy I have ever had the unfortunate experience of using. For some reason the corporation that I work for forces us to use CVS Specialty Pharmacy. It is the only pharmacy my insurance will go through. Every single month I place my order for the same medication that I have been on for almost an entire year and every month I have to call in and wait on hold to find out why they declined my order. I then have to call the co-pay assistance company every month to verify that everything is still in order and then I get to call CVS back to tell them that they are wrong and to demand that they process my order. I am about to have to ask my doctor for a prescription for Xanax so I can deal with the anxiety I get every time my medication runs low. I am going to try to find out if there is any way that I can get around using this pharmacy in the future. It's not enough that I have an autoimmune disease that requires specialty pharmacy meds, but this pharmacy makes getting those meds as easy as walking a tightrope. Thanks for nothing CVS Specialty.
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May 2023 by Paul Luu
My health plan used CVS Specialty Pharmacy for biogenic drugs like Dupixent. Overall, customer support in filling prescriptions is much more accurate than the app. If you have a patient-assistance program, please clarify to customer support your required information from the drug company because the app does not give the option to input in. Everyone I encountered to refill my medication was very prompt and courteous. Sometimes, my medication was air shipped by UPS the next business day while other times it arrives within the week. Please note CVS Specialty Pharmacy cannot control late shipments because of weather conditions, drug supply-chain issues, your prior authorization denials, what your PBM’s plan said, and your insurance coverage if private or government-assisted. Please note that they are only here to dispense your drug after your prescription plans authorize it. If the proper steps are followed you will never need to wait months for specialty medications. In my experience, it never took longer than 2 weeks to refill my Dupixent excluding holidays. Overall, I am satisfied with their great customer support and CVS’s promptness.
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May 2023 by Tracy S.
Absolutely terrible! Customer service on the phones, all you can hear is screaming children in the background. People have no idea what they are doing, asking the same questions over and over. I would never use CVS again.
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April 2023 by Kathleen Burgess
Terrible service- i was given misinformation twice today! The staff do not know what they are doing and have had my prescription refill cancelled twice ended up having to have the benefits manager call them to get my medication sent. The worst,,,,
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April 2023 by Jason Petrea
AVOID THIS PHARMACY! This is a literal scam. Major ethical violations. The fact that they are still in business is astonishing and says a lot about our corrupt healthcare system. Deserves to be sued out of business.
