-
February 2024 by Thomas Kelly
I was running late and went thru the drive thru. Absolutely blown away by the incredible service. Very fast but personable and when I got up to the window I was greeted w a smile.
-
February 2024 by Rana Salom Hamwi
I wish I could give this location a zero for service. The drive-through worker was very rude. I will never go there again.
-
February 2024 by Patrick L
Friendly service -- My nephew and I felt welcome, and enjoyed relaxing and snacking while in the dining area, which was clean and comfortable.
-
January 2024 by Shelina Khetani
I am a regular at the Northwest highway location in Mount Prospect and I love how the drinks are consistent and the service is
-
January 2024 by Johns Pulikottil
The service was quick & the food was
-
December 2023 by Dejan Mandic
This is the most consistently good Dunkin’ Donuts. This place is more like a neighborhood coffee shop than some others that I’ve been to. I probably go here too often haha, but only because they are so great to us. The food is good and the coffee delicious!The managers are extremely nice and they make sure to fix any issues that occur. There was a brief period about 6 months ago where they had a lot of new employees so mistakes did happen, but now that they are all experienced I haven’t had a single issue with any of my orders.Overall an excellent place to grab a coffee or some food.
-
December 2023 by Wish K
I waited 20 minutes for an iced latte ordering from inside. It wasn’t busy, just a few cars in the drive-through. My friend’s order also took about 15 minutes to make an iced coffee and one donut. She received her order, and I did not. They threw out my order and only realized when they asked me after 20 minutes what I needed! I’ve been going to this Dunkin for years, but this is the worst experience I’ve had.
-
December 2023 by Сергій Лиско
the morning shift is never open on time. it is 4.25 still
-
October 2023 by Ally N.
Took so long to get my drink, you can never hear them beacuse they all have heavy accents and i will not be coming back.
-
September 2023 by Vincent Porretta
Go to a different
-
September 2023 by Zena Pertjk
Best customer service
-
August 2023 by Sylwia Gogolak
Do not recommend this place, bagle was cold and not tasty at
-
July 2023 by Taylor P.
This place has gone extremely down hill. It takes forever to get an order even if you order ahead of time. I dont know if they are short staffed or what the problem is but every time I have come here I sit waiting. I just waited 15 minutes in the drive through with no movement to pick up a Mobile order, they were serving the inside first. Do not come here if you are in a hurry, you will end up waiting for a life time. I will be going to the Dunkin' farther from my house from now on
-
May 2023 by Daniela Hernandez
I’m pregnant, I don’t have time to be dealing with these types of employees. When I tell them they barely put any cream cheese on my bagel- they tell me I have to pay extra if I want more - I don’t mind paying. I just also don’t understand why I’m buying a bagel with cream cheese if only half of it will come with cream cheese. I had a free coffee reward and I asked the gentleman I notice i had the reward and if I could still add it to my order, he said yes and scanned my code again. He actually charged me for it and after I told him I wasn’t expecting to pay for it the manager told me it was my fault because I ordered it after I ordered my food. All I wanted was to get my money back because it was a misunderstanding and she refused to give me the money back. I just won’t be coming here again. Too stressful for me and my pregnancy to be dealing with these little problems. The manager was yelling at me that it was my fault I ordered the drink and I didn’t think it was necessary over a coffee. I also think the issue was a language barrier since the gentleman that told me I could still get the reward spoke little English.
-
May 2023 by Skye Shoe.
Coffee was quickly made and tasted ok. If I had time, I could make better coffee in my Keurig at home.
