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December 2023 by Gerry T.
In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order to be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!
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November 2023 by Michael Mraz
The price was fair. The product details were explained. And the installation was within 3 days and everything looks functional wonderfully.
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November 2023 by Veronica Katranis
Installing the gas insert into our old, unusable fireplace was the best thing we have done! We use the fireplace non-stop as soon as that first freeze comes and up until the weather changes in April. It was well worth the money. I highly recommend Hearth & Home! Great customer service too.
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September 2023 by Michael Stein
Purchasing a new gas fireplace through Hearth and Home was simple and their team did a phenomenal job installing it and making me aware of how it would be plumbed for gas. The installation was very clean and they spent time after explaining how to use the different features of the model we chose. I highly recommend them.
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September 2023 by gary gilbert
What a great purchasing and installation experience at Hearth and Home in Mount Prospect Illinois. No pressure sales. Efficient and perfect installation. Great products. Great people. Terrific!
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July 2023 by John Ketig
Nice gas fireplace but terrible gas line installation. 3 inches deep at best and unprotected buried black pipe. Discovered years later and they wanted $200/hour to redo it. Already paid to have it done right the first time so NO WAY!
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June 2023 by Steve Tilley
The entire Hearth and Home team - from Ed, Ryan, and our installers - created a great experience. The quality of their communication and installation was exceptional, including spending the extra time and effort to help determine how to install a TV mount above the fireplace mantel. In addition, a year after installation we had an issue with our mantel, and they came out and replaced the mantel at no cost. We are very happy with our new fireplace insert and would highly recommend Hearth and Home to anyone exploring fireplace options.
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June 2023 by Jim Boss
Hearth & Home ordered new chair slings for the patio set we bought from them a number of years ago. They efficiently installed the new slings and replaced the rocker springs and we were able to get our items back before the weekend. We appreciate their quality merchandise and professional repair of our chairs.
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June 2023 by Leslie Marquard
Excellent experience, all the way around. And my client is very happy with her new outdoor kitchen. Good job Tom!
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June 2023 by Brenda Walus
Fantastic experience from start to finish!Answered all our questions...the installed outdoor kitchen is exactly what we wanted...it's beautiful!!
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May 2023 by Joe Nicchetta
I recently bought an electric fireplace from Hearth and Home they removed my old fireplace and installed the new one including new stone tile. I am very pleased with the new fireplace and the quality of the installation. The installation team was very professional and made sure everything was covered and cleaned up. I thought the price was very competitive, I would highly recommend Hearth and Home!
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March 2023 by Michelle P.
We absolutely LOVE our fireplace! Our home had an old wood burning fireplace insert and the entire fireplace was an eyesore. We visited the Hearth and Home showroom to pick out the stone, fireplace insert, hearth, and mantel. The staff (we worked with Jim) was helpful and knowledgeable. We never felt like they were trying to upsell or pressure us into a sale. We had our fireplace converted to an efficient gas fireplace and updated the stone. Although it was an expensive project, they offer financing options that made it possible! We couldn't be happier with our fireplace and highly recommend Hearth and Home!
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February 2023 by Kimberly Redmon
Fantastic experience all around!! We had a traditional gas fireplace that was drafty and looking quite old. At the recommendation of a family member, we went to Hearth & Home to look at the gas fireplace inserts and spoke to Tom Patton. We couldn't be more happy with the experience from our first conversation with Tom to the gentlemen that installed it today. The difference in the heat that is generated is unbelievable. We should have done this a long time ago!
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February 2023 by Mary Howard
I bought my gas insert from Hearth and Home in 2016 and we have enjoyed it (problem free!) for seven years. Today, I called Hearth and Home because, following the ice storm, my power is out and I remembered that my gas insert could be used under these circumstances. Pat, a wonderful employee, spent 45 Min on the phone with me trouble-shooting the unit until it provided my house with warmth. Thank you to Pat and Hearth and Home! Wonderful customer service!
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January 2023 by David V.
I've had a terrific experience working with Hearth and Home. We had a tricky scenario with a gas fireplace that was left improperly installed by contractors years ago, and H&H were able to troubleshoot the problem, despite not installing the unit themselves. Mary was really helpful in tracking down the origin of the unit, and the technician they sent (Jeff) was friendly, knowledgeable, and competent. Pricing was fair and reasonable. We now have a working fireplace in our living room!