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November 2023 by Kristina Grubbs
The staff are all very friendly and helpful. Everyone I have dealt with has been very considerate when delivering everyone's favorite news about what is wrong with my car/how much the services will cost. Even when I get stressed out they stay calm and professional and will talk you through what they recommend. At my latest visit I came in for an oil change and my tire light being on. They took care of both issues and provided pricing upfront before completing any services. Upon leaving the store my car started putting out a foul smelling smoke and was not driving correctly which was not an issue before having my car worked on. I pulled over and called the shop to let them know. They told me to come right back in and immediately looked at my car upon arrival. They helped to correct the situation and get my car running again. Although it was not the situation anyone would want to find themselves in, as I stated before, everyone stayed calm and professional while I was stressed. They got my car up and running again quickly. I am thankful for all their help and their honesty. The whole team did a great job while also juggling a ton of other clients coming in at the same time.
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November 2023 by Count Tubula
They were able to fix my flat and were honest. I'll have to get new tires soon but worked with me and got the flat fixed which gives me some breathing room.Discount Tires right around the block, where I have been going for 10 years told me they would not fix the flat ....because ...."reasons" but would sell me a complete set of new tires for 1200 bucks. I asked them repeatedly are you sure you can't fix it now and I'll come back and find tires that I want.Dude wth? That was Shifty
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November 2023 by Felicia Haar
Fabian and his team saved my day! A week before my birthday and my front tire wouldn't keep air. I had previously gone to Discount Tire who told me I needed a whole new wheel. Just tires identified the problem and repaired the tire with no issues saving me from having to get new tires sooner than anticipated. They have an amazing staff and even on a sunday took great care of me when most places were closed.
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November 2023 by Jessica Rubenstein
Super quick! Fabian got me in and out in no time and was very helpful. This location is excellent and everyone is so nice and professional. Definitely recommend.
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November 2023 by Liz Regan
Brought my car in for new tires and had a great experience. Fabian was kind, fast, and presented me with several options to choose from.Not only was service quick, but it was stress free as well!
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November 2023 by henyyank
Fabian was very helpful in getting the tired I needed for my vehicle. A friendly and honest experience. He explained everything and got new tires on my car with no hassle! Thanks Just Tires!
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November 2023 by Xinkun Wang
Had to wait 3 hours today to get four tires replaced. I had an appointment and they said it would take one hour. Also - the quoted price was $700. I did an oil change on the top of that. So I was expecting $700 and oil change plus tax. After two and a half hours of waiting, they said I had to do alignment. They did not say anything about the alignment fee when providing the quote. At the end the total bill was over one grand!
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September 2023 by Angela
Fabian Diaz was amazing and completely helped me out. I'm glad I came in.Edit:I hate to change my review, because they do give you good service and are kind, however I took my car in for a simple tire change and left with sensor issues to my vehicle that they caused and were unable to fix.
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September 2023 by Brett
They over tightened my oil filter cap. Two separate places told me to come back here to get it taken off as they could get it off quickly. Just Tires offered to change my oil if I left my car over night and quote “the Toyotas get over torqued a lot”. Going to just take it to a mechanic to get this thing off.Response: the time to make it right was when I came in and physically asked your store to make it right. I’m done now and moving on.
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September 2023 by Jan Goczkowski
Polite, welcoming, friendly..I walked in this evening and they took care of my tire quickly and got me back out the door. There was no high pressure, no trying to sell me expensive tires that I did not need. Do yourself a favor and give this shop a try..you will not be disappointed!
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August 2023 by Leo Lara Jr
Would highly recommend Just Tires in Mount Prospect! Javier and Tim were very professional, very helpful & had great prices. Went with a set of DuraTracs and I couldn’t be happier the way they turned out. Thanks again guys!
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August 2023 by Kevin McDonough
Excellent customer service. Highly recommend. I had a bit of a complicated request playing “musical chairs” with my tires between three sets of wheels. Javier made sure to ask all of the right questions and was very professional and friendly. I will definitely be back for my next set of tires.
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August 2023 by Gary Kachaturian
I just needed a tire check because it sounded like my tire picked up a nail. I asked to set an appointment and was told to just walk in. No appointment necessary. I did just that, asked what the wait time was, and was told "not too long". There were only a couple of people in the store, and only a couple of cars in the bays. After 45 minutes of waiting at a practically empty store, I see the 2 workers in the back just walking around the parking lot laughing and doing nothing. They both walked back to a car eventually, one started tinkering with a tire, while the other just stood their joking and laughing. 45 MINUTES OF WAITING FOR A TIRE CHECK, AND THE WORKERS AREN'T EVEN WORKING. I caught the guy at the front desk FINALLY taking my order back to them and took my keys back. 45 MINUTES OF WAITING, YOUR EMPLOYEES ARE BARELY WORKING, YOU HAVE A MOSTLY EMPTY STORE, AND NOW YOU'RE WALKING BACK WITH MY KEYS?! Do not waste your time unless you are dropping off your vehicle or don't care that this Just Tires location has zero value for their customer's time. I will never return.
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June 2023 by Alex Burton
Awesome customer service from Fabian, the assistant manager. He had me in and out in less than an hour and was honest in telling me I had a screw in my tire which caused the leak instead of upcharging me new tires which I highly appreciate. Will definitely be back if anything else happens & will be recommending this location to family & friends.
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June 2023 by Kate C.
GREAT service! From the moment I called and spoke with Vince, he advised me I could bring my vehicle in immediately for new tires. He greeted me when I arrived and showed me my options. We also talked through some additional maintenance that was needed. I ended the service with new tires, much needed oil change and an engine filter. The service and attention to detail that Vince and Fabian provide is top notch. Thanks again for the one stop shop!