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February 2024 by Mary Beredimas
I was shopping at the Mount Prospect Kohl's and had a very friendly and helpful. Her name is Sumaera and all cashiers should be as helpful as she is.
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January 2024 by Jo Anne Wiley
Kohl's staff are marvelous, very helpful.
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January 2024 by Doris Gottschalk
Went in, Found what I wanted, Purchased (no line Surprise) and left.
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January 2024 by Timmy Young
I came in today looking for a pair of shoes and Pam in the men's shoe department was the most helpful employee I've had in a long time. She helped me and I found the perfect shoes. Thank you Pam!!!!
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January 2024 by Mary Curran
Kohl's had the merchandize I wanted for very reasonable price. Shopping was a joy!
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October 2023 by Aln 5hgf
The pricing policy in this store and online service is bad and for the most part store mislead the buyer with the price of clothes. And they try to fool a head the buyer with discounts, they supposedly give discounts, but in reality there are no discounts and the goods are 200-300% more expensive compared to other stores. If the staff valued customers’ time, they wouldn’t fool customers with overpriced clothes and dubious discounts.
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August 2023 by Pirate Slappy
I was in the WOMEN'S section of Kohl's in Mt. Prospect IL & saw an advertisement kiosk that had a picture of six individuals dressed in WOMEN'S clothing sold by Kohl's. It was OBVIOUS that 3 of the 6 individuals were MEN dressed in WOMEN'S CLOTHING. If this is an example of Kohl's philosophy & business model, fine. I, on the other hand, shall take my business elsewhere. I don't care what CONFUSED individuals want to wear. I just do not need it "proudly" displayed & LITERALLY shoved in my face. If these CONFUSED individuals can't accept the WAY THAT THEY WERE BORN, I do not need to accept their DELUDED, FALSE FANTASY. Bye, bye Kohls!
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July 2023 by Susan Rudnick
Rada was very helpful in opening another checkout station and by giving me 20% off when I had forgotten to bring my coupon.I was able to get most every item I was looking for today
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July 2023 by Barbara Nick
Quality of merchandise is not as nice as it used to be and much of it is not even to my liking anymore. Checkout line is usually 15-20 deep. Even if I DO find something I like, I won't wait when the line is that long.
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July 2023 by Linda Gadlin
My cashier today (Sumera) reminded me of the discounts I was eligible for, which I really appreciated. I am a long time customer of this store and have had friendly encounters with all of the associates.
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June 2023 by Darcy Levy
Always love getting my online orders so easy to access & customer service is always amazing
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June 2023 by Paul Chapman
They have a great selection of mens running shoes, it's very pricey for cologne though
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June 2023 by Kristina Kalenze
Very helpful and polite, especially we were there at the last minute before closing to pick an outfit out. ?
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May 2023 by Bo Ram Yoo
Disappointed with their customer service/returns team that was working the morning of 5.25.23.Needing to return some Amazon products, I proceeded to the Amazon Returns area in back. I find a handwritten note on the desk that says "Will be right back". So I waited about 15 mins with at least 2 employees noticing me but not saying anything. The third employee to see me finally says, "Amazon return?!" And I say "yes", she replies "customer service desk!"Okay. No problem. I go there and a different employee helps me out. She's kind and polite and handles my return with no issue. I mentioned to her, "just so you know, there's a sign at the Amazon desk that says 'Will be right back' so I had waited there for about 15 mins first." And she was nice about it, she said she'd check it out.No sooner had I turned the corner to head down the main aisle I hear the third employee say "THERE'S NO SIGN!" And the polite employee point out that there was in fact a sign.I'm not going to sink the whole store over a couple of employees who didn't care to help a customer. The store itself is clean and well maintained. But I do find it unfortunate to have an employee in customer service that is loud, lacks attention to detail, gets defensive before even checking the situation and ultimately speaks to customers as in a rude manner.I work directly with clients face to face each day, and if I spoke to people the way she barked at me, I'd lose my business.
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May 2023 by Harshal Barot
NOT AT ALL RECOMMENDED!!!!! Went to pickup an Online In-Store pickup, the lady was so rude, banging the Handheld Terminal phone when returning to the desk. Pretended that she was the only one working over there. Never going back to this Outlet. Poor Customer Service.