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March 2024 by Shab Poloz
Zero stars…customer service is not a priority here. I can’t use service credits because they have a policy that it has to be used in 60 days…I’ve paid for them and should be able to redeem them without an expiration date. I can’t transfer the credits because it’s within the week of the expiration date. None of it makes sense. Do not get a membership at this location.
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March 2024 by Agnes Pulawski
Denice is my therapist at this location. She is very professional, sweet, kind and massages me exactly in the way I ask every time. I’m very pleased to come to this Mount Prospect Massage Envy. Lindsay is the manager who is very genuine, personable, and brings a calming energy every time I talk to her. She even resolved an issue I had very promptly! I’m very grateful to feel like a real customer who is valued here! Thank you for the wonderful gift of relaxation at this location!
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January 2024 by Theresa Calabrese
Had a wonderful experience for my birthday at Massage Envy Mt. Prospect. The atmosphere is calm and relaxing and focused on wellness. The staff was awesome, especially my massage therapist, Tom and my esthetician Jesse. Highly recommend this new location in Mt. Prospect. Treat yourself! You deserve it.
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September 2023 by Jill Rodriguez, LMT
ON HER PHONE DURING SESSION. I asked for neck focus for my first massage at Massage Envy Mount Prospect. The therapist started on my left calf with one hand and worked for about 10 minutes. She then moved to my left hamstring, also with one hand. Ten minutes after, she worked my back sometimes using two hands mostly using one. After completion of her face down routine, she used the last 10 minutes face up with the final 2 minutes on my neck.I was honest with the front desk.I said I was hoping to become a member but that was the worst massage I’ve ever had and I believed she was on her phone most of the time. She was completely disconnected to what she was doing. Front desk was apologetic. Management called me the next day and offered me a free massage. I was reluctant because they don’t pay their therapists much as it is and anything free doesn’t sound fair. She encouraged me to do so anyway so they could make it up to me.I scheduled my second, “free” massage a couple of months later. It was a fine massage. The therapist used two hands and seemed present. I was charged $188 for a 90-minute massage. Including gratuity, I spent $228 on a mediocre massage that was supposed to be free. I didn’t raise a fuss to the desk person nor am I apposed to paying for a service rendered but I had to leave this review.Mediocre massage.Weak management follow through.Not worth the outrageous price.
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May 2023 by Evan Cherry
Racist, always get an attitude while dealing with them. The receptionist and the front desk manager. Prefer to go to my friendly Vernon Hills location instead of this miserable bunch.
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May 2023 by Sarah Hernandez
If you haven't had a massage with Iris, you are missing out! Iris was super friendly right off the bat, she asked what parts to focus on and she recommended the enhance muscle therapy. IT WAS AMAZING. My back and body felt good as new. She applied the perfect amount of pressure while incorporating techniques that were so relax and relieved a lot of the tension that my back had.
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May 2023 by C.A.A
After a three week work trip Placed an appointment for hyper tension relief session the machine was broken the wrong address was provided and they offered me a facial “Linzie” offered. I won’t be returning to this establishment waste of time staff was not bothered one bit to give me me any relief for my back but offer a facial. I’m more than unsatisfied today
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April 2023 by Anna Sh
I bought a membership at the massage Envy office , and came 1-2 times a month for massages. I like it. The front desk people are friendly, and helpful. Massage therapists are knowledgeable.
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March 2023 by Sarah Dunn
I get my Jan Marini skincare products from Massage Envy and I love them! I use the Skincare Management System for normal/combination skin, in addition to the Skinzyme face mask and Age Intervention Retinol Plus cream. My skin looks and feels great. Highly recommend!
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February 2023 by Alyona ABC
I used to like this place. But something happened recently. I can’t believe how dirty this place is. Unbelievable dusty, I kept sneezing because there was no air to breeze. I told a manager about the issue hoping they would fix it. I came back a week later, it was even more dirty. Really disappointed.
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January 2023 by Jennifer Mooney
Meg was great, listened to what I preferred as far as pressure & was very welcoming!
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December 2022 by megan Wolf
Grazyna, I’ve had 2 chemical peels with her, she made me feel comfortable, welcome, and does an amazing job 10/10 recommend going to her!
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December 2022 by Sydney Callahan
Tayde is amazing! Jordan at the desk is super knowledgeable and was very kinda as well! Definitely recommend
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October 2022 by Meghan Lima
Robert was hands down the best massage therapist I have ever been to. He is so talented and knowledgeable. He understands the body and what needed to be mended and I left feeling revived. I will definitely be scheduling him again.
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October 2022 by Courtney O'Sullivan
I look forward to seeing Tai when I come for a massage. She is very knowledgeable, she listens and not only works on my problem areas but also give me stretching ideas.
