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April 2024 by Jerry Novotny
Friendly and professional service. No high pressure to buy- although I did buy during my first time visit to the store. Appreciated the military discount. My sales representative Michael is a wonderful ambassador for Mattress Firm.
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April 2024 by Guy Kingsley
Jean Paul made my experience choosing a mattress easier than I expected. Being a big guy myself, my major concern was getting out of bed. Currently, my bed has some give on the side and was difficult getting up and out of bed in the morning. He narrowed my choices down to 4 or 5 different mattresses and after testing, I ended up purchasing the Sterns and Foster Estate.The process was easy and I'm looking forward to delivery tomorrow.
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April 2024 by Brian Langowski
Great experience. Jean-Paul was extremely helpful and very knowledgeable! Spent much apreciative time with us and was very accomadating. ?
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April 2024 by Tonya Bracher
Just bought a mattress from JeanPaul, he was friendly, knowledgeable and made it a wonderful experience.
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April 2024 by Jenna Zawojski
Jean Paul Ruiz helped my mom and I find a new bed for her home and I. He did a great job explaining all the different types of mattresses available to us. We didn’t feel pressured to buy the most expensive bed on the market. He understood our needs and helped us find exactly what we needed. Nice job Jean Paul Ruiz!
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April 2024 by Lenny Orozco
Jean Paul , Was extremely helpful in deciding on what mattress would bewell suited to my particular needs. I would suggest to anyone who needs a new mattress to frequent his store He's the best manager Mattress Firm could have.
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April 2024 by Myia Fuller
Jeanpaul was a great help with finding the perfect comfort. I am big on customer service and the customer service I received was top tier! I would definitely recommend
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April 2024 by Joseph Browne
Great service with quick delivery for a great mattress. Set up and delivery with in 3 days. Your time frame may be different but it was great for us.
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March 2024 by Janice Hoye
Excellent. We were passing the Mattress Firm on Rand Road in Mount Prospect. Decided to stop, but noticed the store closed in 10 minutes. There was a customer ahead of us, but we waited and were pleasantly surprised that we were still taken care of. Jean Paul was patient and took his time even though it was well past the store closing. We had our mattress delivered in two days and are very happy with our purchase.
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March 2024 by Ross Bishop
Stopped in 10 minutes before closing and Jean Paul was very friendly and willing to help. He ended up helping us compare mattresses and stayed an hour over to help us choose what worked best for us. We went with the purple 4 and received it about 36 hours later.
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March 2024 by allison cunningham
Both Gentlemen were extremely knowledgeable and very helpful and friendly !
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March 2024 by gamendezc
Excellent prices and attention
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March 2024 by Steve Stanke
Outstanding customer service
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March 2024 by Jessica Hicks
We came in with questions regarding the purple brand mattress. They were very knowledgeable, answered all of our questions, looked up other business prices to ensure we were getting the best deal. Getting our new mattress in 2 days!! It was actually really helpful to have people to talk to and help us out! We left another store that had no staff.
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March 2024 by janet hernandez
Excellent customer service
