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October 2023 by jerry Warner
Very Helpful every time I shop there.
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September 2023 by Michael De Lio
The variety of tools and items for the garage, outdoors or shop was impressive. I appreciate that the brands I'm typically in search of are available here and not generic, or knock-offs. They have items for the professional to the weekend warrior.The staff was friendly, attentive and helpful. Their sales bins and available coupons are wonderful to save you a few bucks during your visit. I'll be back to spend a bit more time finding those items I didn't know I needed.
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September 2023 by none nothing
I had 3 non functioning lawn mowers, a Husqvarna, a Toro and a Craftsman. Spring was here and I needed to cut the grass so I decided to take one of them to Northern Tool as they are not terribly far from me and they supposedly "fix or tuneup all small motor engines". What a mistake@! I called first to see which one out of three brands they recommended as the best possible option and I was told by someone working there to bring in the Husqvarna as its a quality lawn mower etc. So I put it in my trunk and brought it in and was immediately told that they do not fix Husqvarna brand lawnmowers? What? Ok so that left only the Toro or Craftsman option and was told by the repair guy, who was nice guy BTW, that Toro was a great brand and he can fix those no issues. So I dragged the Husqvarna back home and put the Toro in my trunk and drove it back. I brought the Toro in and left it there to be inspected and was told to go pay a $60.00 fee. As I was paying that I asked does that go towards the fix and was told by 2 people working there that YES IT DOES so I paid it. A day later the repair guy called to say I needed a new carburetor at a cost of $139.00, parts and labor, plus the $60.00. I told him that I was told the $60 would go towards the fix and after much back and forth they decide to honor their words. So he ordered the Toro carburetor and after a few days called to say that the one he ordered doesn't fit right and so cant fix the Toro at all but the last option of a Craftsman he can get any part no issues? What? A part of me wanted to get my $60 refund and go somewhere else and I should have but since the repair guy was nice guy and assured me he can fix the Craftsman I decided to give it one last try. So I dragged the Toro back home and brought the Craftsman in. I left it there and a few days later the repair guy called me back and said he cant get any parts for the Craftsman and so CANT FIX THIS EITHER. 3 strikes. The worst part besides wasting my time is that they refused to refund my $60. The manager said they put in a lot of time? Apparently being lied too and dragging 3 lawn mowers back and forth wasn't wasting my time? This place is a joke. Don't waist your time unless you like being lied too, wasting money and effort to get nothing fixed. BTW I called another repair shop who fixed the Toro which now works great!
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August 2023 by Joan Heuser
Easy to navigate and find what you’re looking for!
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August 2023 by Jonathan Cohen
I came in looking for something pretty obscure, the store didn’t have it but helped me find somewhere that had it. Super friendly and helpful. Will come back again.
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August 2023 by Jim Dicus
everything was set to be operator friendly checkout was simple but covered all areas
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July 2023 by Jamie Laing
Remarkably pleasant and knowledgeable staff. Gosh, I'm going to end up spending a lot of money here.
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June 2023 by Robert S.
Northern tool is really sad. I ordered a solar light house. 6 weeks later it showed up. No one could tell me why it took so long. Then bad thing is when I got it , it was on sale $60.00 cheaper
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May 2023 by Varun NVK
First time shopper, good store with great inventory
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April 2023 by Robert King
Great place as always to shop at.
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March 2023 by stripemaster9
Online order was ready quickly
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November 2022 by Samuel Puzzo
First time shopper.This place is a tradesmen, craftsmen, home repair and DIY-ers heaven. Brand name products, quality tools and equipment. Competitive pricing with price matching offered.The sales team was friendly, professional and knowledgeable.⭐⭐⭐⭐⭐ and3 Grunts!
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November 2022 by F S
I will never go there again , bad customer service , nobody knows anything there , prices are too high , drove across the street to home depot and found the same milwaukee saw for 47 dollars less
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November 2022 by John Plough
They have a lot of good tools just wish I could buy them. Staff was very nice
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November 2022 by Squirrely Dan
Cool store, has lots of stuff you can't get anywhere else, but unless it's a sale, their prices are outrageous.