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August 2025 by Curtis Sullivan
MOLD MOLD MOLD MOLD MOLD
2 months after moving in to a “climate controlled” unit all of my belongings are growing mold. The unit advertised as climate controlled is only heated (according to staff that’s what climate controlled means) the door to the bank of units is also broken and doesn’t automatically close allowing in moisture staff claims there’s a ticket out to repair it but at this point it’s negligence and my items I’m paying almost 200$ a month to store are ruined as a result. The response from staff is to file an insurance claim, I think at this point I may need to file more than an insurance claim there are family heirloom items in that unit that are irreplaceable. The staff is friendly and have nothing against them but the conditions the owners keep the place in is beyond unacceptable
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August 2025 by Ryan Medinah
Review for Public Storage – Central Rd, Mount Prospect
I recently moved out of my unit at this Public Storage location and was extremely disappointed to discover that many of my household items were covered in mold. This included a leather couch, large desk, two kids’ mattresses, a large rug, framed pictures, a decorative wall hanging, food tray tables, a couch table console, two kids’ dressers, and a trundle bed. Nearly everything had to be thrown away, except for the trundle bed and dressers, which I had to power wash and treat with mold spray just to salvage.
When I spoke with a staff member at the front desk, he was kind and understanding. He acknowledged that at least 3 other tenants had complained about mold in the month of August alone. He also informed me that the facility is only heat-controlled, not air-conditioned, despite the website advertising “temperature-controlled” units. This is incredibly misleading and contributed to the damage to my belongings.
The staff member mentioned that there should be signage inside clarifying the heat-only setup, but the manager refuses to hang it. He also said he’s repeatedly asked for the facility to be remedied due to its poor condition. The smell of mildew is very evident, and even he admitted to it.
I was told I’d receive a call back within 72 hours to discuss what could be done to help me, but it’s been over a week and I’ve heard nothing. This lack of accountability and follow-through is unacceptable.
I would strongly caution anyone considering this location for storage—especially if you’re storing furniture or other sensitive items. The misleading advertising and poor facility conditions have cost me hundreds, if not thousands, of dollars in damage.
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May 2025 by Toni Mack
Brent was super helpful and nice!
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May 2025 by slbuckingham05
⭐️⭐️⭐️⭐️⭐️ Five Stars! Brent at Public Storage is outstanding! He went above and beyond to find me the best Memorial Day special for my 10x40 RV spot—even calling me back to share a new deal. We met in person to finalize paperwork, and he helped me choose the easiest space to navigate. His personal touch and commitment to getting me the best rate are exactly why I come back year after year. Top-notch service!
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May 2025 by yadel louis-charles
I just signed up with this Public Storage location and had an amazing experience from start to finish. The staff was incredibly helpful, professional, and made the entire process smooth and stress-free. The facility is clean, well-lit, and feels very secure, which gives me a lot of peace of mind. Signing up online was easy, and I was impressed with how quickly everything was ready for me. I highly recommend this location to anyone looking for reliable, hassle-free storage. Great service all around!
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April 2025 by Suzanne Busse
Brent provides great customer service! He’s not only knowledgeable, but also efficient and friendly.
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August 2024 by Abbee Smith
Brent with Public Storage in Mount Prospect, IL helped me find the appropriate storage unit for my business as I move from South Bend, IN to Mount Prospect. He was patient and persistent in getting my application through electronically. He answered my questions (when will the rent increase and by how much, for how long) openly. He said I can reach out to him with any challenges. I had tried to find storage with CubeSmart which was difficult, concerned about the rent increases there. Ask for Brent, he is great!
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August 2024 by Roger Moore
Nico has been very helpful When my rates on my unit increased he tried to lower my rate. Even though he was not able to lower my rate he was very respectful and kind Thank you Nico
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August 2024 by Casy Pantoja
Nico was super helpful getting my rental ready and explained everything.
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August 2024 by Serene Aurora
Appreciated the help of Brent getting me settled with a unit when I was going through a rough time. Thanks so much.
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August 2024 by Michael Salerno
Brent is an excellent manager and very helpful! He really cares about the customers!
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July 2024 by Niko Thoma
Brent was awesome! Great guy and helped us get an awesome spot.
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July 2024 by Bee Doubleuu
Adam was extremely helpful and went above and beyond to make sure my experience was great! Thank you Adam!
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July 2024 by James Mercer
Location is clean and pleasant. Brent helped us; he was extremely friendly and knowledgeable!
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July 2024 by Ty Pasichnuk
The nice, young man helped me out.
