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February 2024 by Kat Tari
Says they're open till 7pm mon-fri yet they're closed at 5pm ?! Nobody has time or energy to be driving to a business just to find out you're closed and have posted incorrect hours!
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January 2024 by Cassandra N.
Bobbi Boss Unprocessed Human Hair Headband Wig MediFresh MH1404 Tia. This hairpiece was awful. It was about 5 inches in length. Could not believe it and with the restocking fees and redelivery fee at your own cost was beyond unacceptable. Buyer beware
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January 2024 by Carrie Ann Avila-Shnayder
Hours don’t match the online invoice, Google or their phone service. The invoice said they are open until 7pm in Mt Prospect, but when I looked on Google it says they close at 6 on Fridays then when I called for the hours it said they were closed at 5pm. ??? I hate this location! I’ll stick to going to Melrose Park. It’s a little further but soooo worth it! The Mt Prospect location is awful!
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January 2024 by Mila Kurtz
Products are not very high quality, so you get what you pay for. You have to buy the wigs that are on display (the more "expensive" ones, $50), I wish you could choose and then get a brand new one. When I got home, I noticed it was missing a hook. The store is clean and spacious, there's never anybody there so that's good, but none of the attendants greeted me or offered assistance even though I was the only one there. They let you try on different wigs but only two per customer and the mirror is super short, so not sure if that's worth it. I don't think I'll go there again.
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January 2024 by 706gmb
A very nice beauty supply store. They don't have nearly as much as their other store, but still a nicely arranged store.
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December 2023 by Voyd Neely Jr
Nice music and they have hair products for men. Especially since , nowhere in this area have I found an original due-rag. I always have to drive towards Chicago to get one.
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November 2023 by M 3
Terrible! They don’t process the same day even if you order at 6am. That’s a lie they tell! If you want your order shipped the same day then only order from wigtypes and hairsofly. My order haven’t even processed yet and it’s been 3 days! What’s so hard about shipping 3 wigs? I dislike this company so very much and it’s my very last time ordering from them.
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November 2023 by Monica Lewinsky
I think it's stupid to have to wait an entire weekend to pick up an item you ordered online ? ? do better or hire more people because this is the last time I'll order for pick up. Huge inconvenience
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October 2023 by Aaryn V
I order a wig, that i've ordered before and they sent something completely different. I prefer yaki textured hair and got something that's silky. This is the 2nd time this has happened so im pretty sure this company are getting off brand products. This was very disappointing.
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October 2023 by Nay Nay
Ordered online and got my order and it came on a timely manner. I saw the other reviews about not getting order and I got mine. I hope next time I order it goes as smooth.
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September 2023 by A Sams Bernard
Do Not Buy From This Place...I ordered human hair for crochet braids and received an opened pack of not even a bundle of synthetic hair. Clearly, this is not the hair that's supposed to be in the package... I called and emailed customer service for a refund and no one will answer or return my email.
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July 2023 by Adithya sriram
This store has wide range of Wigs and best collection. They have good deals on cosmetics and accessories.
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July 2023 by Keisha Echols
My issue is with the customer service at this point. I called bc I had an issue with a delivery that I just opened bc ive been out of town. I called and was trying to resolve this issue but was prepared to purchase another pack of hair if the issue wasn't resolved but was hoping to get a discount on the shipping so I wouldn't have to pay $18 shipping on a $6.99 pack of hair. A CRS by the name of Yasmine tells me they do not have managers and that is the only CRS that works for the company, her and the owner are the only 2 ppl that work there and he doesn't speak with customers. I emailed support and told them my issue with my package and also about the customer service that I received, only the issue with package was addressed, not the issue with the customer service which leads me to believe that the complaint went to Yasmin, I may be wrong but i feel that way. I am very disappointed in the way this was handled.
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June 2023 by Shellzz W
I will never place an order on line with them again. I place an order Thursday night request for my item to be picked up at the MT Prospect location. I understand that since I didn’t place my order before 1 pm it will not be available for pick up. I called the next day at 4 pm. Which I believe to be ample time since they offer pick up on the same day. That was unbelievably wrong. I was on hold with customer service for over an hour although the operator claimed that my wait time was 5 mins ….5 different times. After getting in contact with a human I was transferred to the store just to leave a voicemai. Which I did but no one called me back. So I decided to call back an hour later be because I knew the store will be closing soon. Surprisingly I was able to get in contact with the store clerk. After explaining that I placed my order last night she quickly explained to me that my order wasn’t ready. Which I found to be strange since they offer same day pick up. After mentioning this supposedly fact she put me on hold for over 20 minutes. When she returned back to the phone she said that my order won’t be ready until Monday because of credit card fraud. After hearing this I let her know that the funds was already taken from my account and if there was credit card fraud I will be the fist to know and the funds would have not been released. She ignored my comment and said to check back Monday because the items probably won’t be ready by then either. After hearing this I ask for a refund and was directed to customer service. The customer service is poor the lies are I caused for . This was a very bad learning experience that I don’t plan to experience ever again. For now on I will spend my money at local beauty supply stores when ever I go into the city. This was hands down the worst experience ever. I will just wait it out which sucks because I am only 15 mins away from the store.
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April 2023 by Susan
So glad to have this great place in our backyard. Well almost. I can't believe I've been driving to Streamwood all these years. Excellent selection and great prices. So many products to choose from.I went back today and still love the wide selection and the prices. Thank you Sam's Beauty!❤️
