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December 2023 by John W.
No respect nor customer service at all. Waved off and laughed as I asked for assistance. Very rude. Hopefully this store turns out like circuit city. No customer service and everyone stopped going.
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December 2022 by Claire H.
Earlier today, after receiving the terrible service at PetSmart Skokie, we went to this store. The staff were so nice and helpful. They answered our questions and also provided useful suggestions. 5 stars!
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December 2022 by Maureen B.
They were awesome with my Chihuahua! My dog, Peach, gets so much anxiety from getting her nails clipped and filed and it is difficult for anyone to get close to her. They took their time and made it much more stress free for Peach than I ever could. One groomer held her close distracting her while the other got to work. The only thing I'm upset about is that I didn't get the names of the great dog lovers that took such good care of her! We can't wait for our next trip to the Petsmart Salon!! Thank you ladies!
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November 2022 by D'Ann J.
Booked a grooming session for my pup, since my normal groomer was booked for quite some time. Website originally said price was $55. When booked, using the correct breed, was told it was $60. At checkout, price increased to $72. Was told he was "larger than expected", so they changed the breed type to charge me more. My pup is a 13 lb Havanese. They inspected him at drop off and said nothing about a 20 % increase due to "size". I refused to pay and they corrected the bill. Another customer had the exact same issue I had at the same time. Felt like they were upcharging just to see who would pay without question. On top of if, groom was mediocre. Long tufts of hair left between dogs paws. Fax not trimmed Ears whacked off. Will never come back, will just wait for our normal groomer to be available.
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October 2022 by Dârręłł Â.
Bad customer service. Most of their fishes are practically dead already and wont for survive for long. I wouldn't buy any fish from here unless you want temporary fish.
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October 2022 by Lynn B.
Just the usual case of a condescending and disrespectful young mid 20s white male cashier with passive aggressive behavior to female customers of minority descent to compensate for their inadequacy to hold a decent job in despite of their unusual level of privilege in society
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September 2022 by Luis B.
I went into pet smart on September 5, 2022 at 12:45 needing to get deworming pills for my cat. I needed to get more info and I asked the lady that checked me out if she knows anything about these pills but she directed me to the hospital so I went to the back of the store where the hospital is located. The woman at the desk went and asked the doctor about the simple question I had which was - How often should I give this medication to my cat? It's pretty common-sense that if you buy something from a store and have questions about it, the employees should be able to answer the questions with no problem. But that's not the case here!!!! After 10 minutes of waiting , the woman that was trying to help us came back letting us know that she got in trouble (WHEN IT WAS NOT HER FAULT) for assisting us because we had "no medical relation" with the store & told us that the Dr. said to check the box & that the information would be there but THE DR LIED TO US AND MISTREATED HER EMPLOYEE FOR TAKING CARE OF COSTUMER WITH A CONCERNING QUESTION ABOUT MEDICINE FOR THEIR CAT. IT IS ISNANE THAT A SO CALLED VETERINARIAN WOULD DENY A SIMPLE QUESTION THAT NEW KITTEN OWNER HAS.
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April 2022 by Carl H.
This was my second time bringing my giant Great Pyrenees. Agnioszka Chodowska did him the first time and I loved it so I scheduled with her again. Wow. She did an even better, fantastic job with him. My guy seems to love her too. Thank you so much. Book with A Chodowska to get a terrific cut and groom.
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April 2022 by Karen N.
Took our dogs for pictures with the Easter Bunny. :) The store was relatively crowded, not only for this event, but the grooming salon and other customers. Customer services was much improved compared to my past experiences.
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December 2021 by Daniel L.
My poor dog is itching and in pain after her trip to the groomers a couple days ago. I picked her up and she now won't stop scooting across our floors because the groomers cut to close to the vagina leaving knicks and itchiness! Do not recommend here for any grooming .
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September 2021 by Christy C.
Don't ever take your dog to this boarding . These "caretakers" called me while I was out of town . To tell me my dog has feces stuck in his fur . Interesting that this never has happened while in my care . Because his fur getting so matted , they had to get him shaved around his bottom area . When I brought him home he was crying because he was so itchy and irritated . They gave me a cone put on him . I however applied ointment and aloe . He cried for few days . Petsmart took no responsibility. If anything it seemed like they were not watching him and his fur just stay matted with fences, and he wasn't cleaned right away. First and last time I will bring him.
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August 2021 by Kassandra T.
Review on their puppy play dates: I am extremely annoyed. I had signed up for a puppy play date a month prior to drive 30 minutes only to be turned away because of no notification given their play date is cancelled. Apparently, no puppies showed up, but another woman came in with a puppy right after me and was turned away as well. My suggestion is they have a 15 min grace period to see if any puppies show up at all or simply just give notification to those who signed up as a simple courtesy. Also, they need state somewhere in the website a complete list of vaccines the puppy must receive in order to participate in these play dates because I was turned away a month prior due to this lack of communication. This is such a disappointment for my puppy. I could have planned more accordingly and taken him else where on BOTH occasions.
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July 2021 by Bill R.
I took my little Silky terrier there twice for grooming. 2 different groomers did an excellent job on her. Very satisfied. Bill
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June 2021 by Carla A.
I cannot say enough good things about this PetSmart. From the friendly employees to the great staff in the PetsHotel and the Doggie Day Care. My Cheeto is so excited when we even pull into the parking lot he canot contain himself. That's a testament to how well they treat the pets there. He loves me but doesn't even want to say bye to me when they get a leash on him to bring him in. Their amazing events are the highlights of my month, getting pictures of my Cheeto when he is with them is one of the best things. Cheeto also gets his grooming done here. You actually get a great discount on day care when they get their grooming done on the same day, talk about convenience! Their staff and employees are all great and friendly and always welcoming. So happy that this is our neighborhood PetSmart!
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May 2021 by J. S.
I took my dog for grooming today. After checking in I left. Allan the manager says they can't groom my dog because she has a hip issue. They never asked for any medical conditions when I booked. Allan said it was a judgment call? She's a 4 year old rescue dog and I don't know where's the compassion? Allan the manager and Petsmart should not discriminate! Companies that serve animals shouldn't have liability and profits as their true goals! I hope that Karma bites them in the ass! They will fail for treating animals and people like crap!!!!!' Why couldn't they offer me a waiver to sign if there was so much risk? If they treat pets this way I wonder if they discriminate against seniors and other vulnerable groups?