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November 2023 by Mugunthan Kumar
Fantastic experience! Volkswagen credit bank offered me best interest rate through visa holders program. All are very helpful. Sales person is very honest and given correct information. Jetta is most affordable vehicle in sedan with good features.
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October 2023 by Anife Demiri
Drove to Palatine from Wisconsin and purchased a brand new Tiguan R line black and Adriana made our experience a great one. Her communication was fantastic. Highly recommend her if you're looking to purchase a vehicle.
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October 2023 by Lauren Dudal Guyer
We bought a brand new 2023 Atlas Cross Sport from VW Palatine and had a such a wonderful experience from start to finish.Daniel L. was our sale consultant and was amazing! He had everything ready to show when we arrived - we were looking at two different Cross Sports and got us the very best deal. Daniel also surprised the kids with two adorable dog stuffies (they are tucked in bed with them tonight!)Josh C. the finance manager made my 5 year olds night when he got to pick some goodies from the vending machine.Dave G. the other finance manager who did our financing, worked to get us a fantastic price with the maintenance plan and extended warranty. He was so kind and patient.Daniel handed us the keys and walked us out and there was the car with a red bow - I started crying!Everything was seamless from start to finish. We were in and out the same evening with our new car and two kids in tow. No run around. Honest good people. This was our first VW purchase and will definitely be back! We are so excited and cannot wait to enjoy our new car!
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October 2023 by Jackeline Mendez
I had great experience from the moment we were shown the cars we were interested to the test drive and all the way to signing papers. Erik was exceptional in showing us the car features and was very direct with financial information. Erik is the best car salesperson I have encountered. I didn’t feel pressured or cornered into buying a car at the moment, yet the way he talked about the features of the car sold me right away. I recommend Erik to anyone, he is phenomenal.
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October 2023 by Jessica Giannelli
We experienced fabulous customer service and overall interactions with our sales person Erik and GM Patrick. They were communicative, responsive, polite and informative about the process and the car. Our experience could have been better if it did not have to take a full 5 hours to complete the process.
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October 2023 by Amy Wells
Daniel was wonderful to work with. I really appreciated that he was not a typical sleazy car salesman and took time to explain all of my options and never tried to upsell. I did wind up one model higher than I thought I would buy but only because he did a good job explaining the features and cost difference and was not forceful. Experience was much smoother than I was expecting.
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August 2023 by Almir Spahic
Overall, my experience with this car dealer was top-notch. Their exceptional service, expert knowledge, and dedication to customer satisfaction truly sets them apart from the competition. I would highly recommend this establishment to anyone looking for a hassle-free car buying experience. Eric was the sales person that we work with and he was amazing, very polite and pleasant to talk to , Thank you
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August 2023 by Ava Bibergal
The car sold itself and has been great so far. We got a good deal on it. The staff, namely Erik and manager Patrick were very unprofessional and difficult to work with. We were approached in the parking lot by Erik, who did not introduce himself before trying to sell us the car. He was dismissive and seemed annoyed with my husbands questions. Brought us the incorrect car to test drive. Their sales tactics included guilt tripping about having to feed their families or make a profit as well, saying bad things about my trade in car, accused me of “nickel and diming” before even beginning negotiations, and made a mistake on our financing paperwork that became resolved 4 days later. We had 4 employees telling us 4 different things about what the problem with the deal was. Dave was excellent and ended up solving the problem. We had to return to the dealership 3 times, after being there for 6 hours the initial time we bought the car. Website said inventory was much higher than what was on the lot. Will not be returning for service.
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August 2023 by Maura Devlin
I recently purchased a vehicle at this dealership. I worked with Eric who was very helpful and friendly. He kept me informed through calls and texts on the delivery date for my car after placing the order which was much appreciated. He also took his time showing me multiple different cars to make sure I was happy with my decision. I would highly recommend working with this dealership! Make sure to ask for Eric
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August 2023 by Simon Tyrken
Both Adriana and Kyle were a pleasure to work with, they did not fulfill the car dealer stereotype. They provided me with a quote online, did not put on any unwanted add-ons, honored the quote, and after offering warranty and maintenance programs, respectfully accepted my no thank you. They completed the sale without pressure. Based on my research, the car price was also competitive. Normally I dread buying cars, this process exceeded my expectations.
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August 2023 by Juliana Thomas
Had a quick and painless experience. The whole team focuses on getting you exactly what you want and need. Ive always been nervous about the vehicle purchase process but the WAG team esp Jack R. Was so helpful. Can’t wait to be a loyal customer!
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August 2023 by Amanda Grelck
Last week we had the pleasure of buying a car from Erik Cernas who walked us through the whole process and took the time to make sure our questions were answered and we were happy with what we were getting. This was the best car buying experience we have had, everyone at this location was great. We love our new Volkswagen from this location!
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July 2023 by Ankit Patel
Very streamlined experience at this dealership. I would suggest anyone interested in VW to visit here. Ask for Jack R. for your sales representative, he will go above and beyond to make sure you are satisfied with the purchase.
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July 2023 by Ann Martin
We had a wonderful experience from start to finish when we purchased our Atlas just yesterday! No pressure to buy whatsoever and no hidden costs. Jack was very knowledgeable and friendly. My daughter and I looked at the car during the day and my husband and I came back to buy it that evening and both times I was treated the same. This has not always been my experience when shopping for cars as a woman. Quite refreshing. I am happy to say I’d gladly recommend Jack and Volkswagen of Palatine as you shop for your next vehicle!!
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June 2023 by Alabaster Fantasia
Pretty bad. We bought a car here, and the dealership damaged it during the buying process. They agreed to fix it, and that was fine, but were terrible to work with during this event.We were told "we expect the repairs to take about 1.5 weeks". After we agreed and gave up the keys, they proceeded to ignore us and didn't have the car fixed for about 3.5 weeks. We were lied to daily. There was always a new excuse or fabrication (some of which we learned were outright false after the fact) which resulted in delayed delivery.A few weeks later, after we FINALLY received our new/fixed vehicle, we were notified that they had not finished the work inside of it, and that we needed to bring it back "for a job that should take one, perhaps two days", were were quoted. The dealership proceeded to keep the car for nearly one month afterward. Same story, lying to us after we had given them the keys.Do not do business here. They're very good at taking your money. They're terrible at anything else. If you do decide to do business here, then just be advised that you need to be nasty with these people to get anything done. They'll quite simply ignore you otherwise. It would be smart to set up a payment plan, where they receive full payment upon delivery of the vehicle. Don't let them talk you into anything less. If you pay up front fully (like we did), you'll simply be ignored and there is no incentive for them to hold up their side. They've already got your money.Now, we have a car, with a history (which makes is less valuable), and we literally paid in full and didn't have it for almost three months.That is a joke.