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October 2025 by June Smith
Michele and Shelley are all pro. They have superior customer service skills and they consistently amaze me with their patience and diligence. They are so great with handling my family member with dementia. I wish I could hire them as caretakers. They deserve raise, immediately!
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October 2025 by Free Stuff
Excellent bank, best of the best, I highly recommend!
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October 2025 by Aldo Giuseppe Paulino
Poor service and lack of efficiency.
First Mid shows little diligence when handling Zelle transactions. It’s disappointing to see that, after years, there has been no noticeable improvement in their customer service.
P.S. If you plan to travel out of state, don’t rely on this bank. their support and accessibility are limited, even if you inform the bank in advance about your trip.
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December 2024 by Lacie Johnson
This place never fails to gove the best service. Each person you interact with is helpful or willing to help in any way. The Mt. Vernon branch is number 1!
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February 2023 by Maria Brown
The folks that work for this Bank have been absolutely wonderful in helping me to have an excellent banking experience with them.They've all been very professional, kind and understanding . Being a person with a debilitating disability , these folks have made what would normally be difficult for me to do, so much easier to get done.God bless y'all and thank you for your wonderful service.
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November 2022 by Donna Thompson
Great place to bank. Absolutely wonderful staff.
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October 2022 by Chris Smith
If I could I would give them a -1. The staff , including Melanie the manager , are and were very rude and unprofessional, to myself and also to my wife ,Robin Smith. We have been loyal customers ,up until April of this year , for over 7-8 years . But when I got blessed with a disability pension deposit , they thought that my money was there's. I will continue thus later.
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April 2022 by emily smith
I’ve been with this bank for a little over two years now but just moved to this location. I often work 60 hour weeks and in between shifts have many Dr. appointments so I’m often in work clothes or comfy clothes. I also very much prefer the drive thru because it is much quicker and easier for me. For them to refuse service to me at the window and me come in side. Only to hear them talking very loudly about me while I can clearly hear them is unbelievably disrespectful. Thank you to the very nice teller who was taking care of me inside who politely and quietly told the two ladies that I could hear them. This issue has happened at least three separate times at this point and it really needs to be addressed. I will be taking my banking needs elsewhere.
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April 2021 by coal hog
Very awesome people. Always ready to help and answer questions.
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October 2020 by Amber Hicks
I have been banking here for like 3 years , this place is a joke, need to work on ur customer service.. I work alot but the very moment I get time off I'm going to close my account and bank anywhere else but here... Thanks alot for nothing First Mid Bank & Trust
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October 2019 by Just me Is all
Very friendly staff that provides excellent customer service.
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July 2019 by Tiffany Bryan
I’ve been banking here for over 2 years now. Very friendly staff. I look forward to my visits each week.
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July 2019 by MHC Oak Grove Village
Always great customer service!
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March 2019 by Laura Gillispie
Wonderful staff helpful and friendly.
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February 2019 by Truth Speaker
Very friendly staff that provides excellent customer service.
