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March 2024 by Jordan Evrard
The Kay’s in Mt Vernon has the best customer service!!! Carrie is very knowledgeable and a huge help!
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March 2024 by Brian Millner
Pleasant folks to work with. They are always helpful and nice. Stop by and see Carrie.
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March 2024 by Jordan Love
Sandy and Carrie were very helpful! Very happy with my experience at Kay in Mt. Vernon!
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March 2024 by Sharon Bowman
I had very little documentation or information on my rings. Carrie and Jayla went above and beyond in the area of customer service to get the warranty verification and get all my information updated. They were friendly and demonstrated a desire to be helpful.
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March 2024 by Dom Perez
Jayla was amazing, I came in for a routine ultrasonic cleaning and she was very helpful. My earrings haven’t looked this good since I bought them!
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January 2024 by Connie Finckbone
They are always sooooo helpful. They make buying gifts easy. Help get me the best deals available. Carrie and the girls helped my daughter exchange for what I was trying to find.And then helped with another purchase for her.Jayda helped myself, my husband, and my new son in law find the perfect gift for my daughter as well.They also helped find a matching earring for one that I had lost. They always go above and beyond!!! They are my go to bunch!!!
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December 2023 by Chey
Excellent customer service!! Octavia was professional and courteous. I stopped here on my way back to Saint Louis. What a difference the employees in this store from the one in the malls!
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November 2023 by abbie graham
Went in to get my ring cleaned and Jayla took care of us. She was super sweet & not pushy to get us to buy something. She told us about the specials going on and was very knowledgeable!
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November 2023 by Jennifer Rice
3 employees with 1customer when i entered store. Workers did not extend a greeting and were very unprofessional giving me the service i needed. They made me feel very unwelcome. We will take our business back to Marion, Il.
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November 2023 by Linda Wilson
Carrie was very knowledgeable about the products. Helpful by figuring out what I wanted. Vicki was helping Carrie as neededI was very happy with my experience at Kay Jewlers
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October 2023 by Stephanie Adams
Octavia and Jaylen were great! Octavia got my cleaning and inspection done and then got us set up with a beautiful bracelet! Love this store and the employees
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October 2023 by Hannah Schweda
Took my wedding set in to be soldered and Vikki was a great help! She was so thorough when checking my ring and got us in and out quickly! She was able to answer all of our questions and was very informative and nice! Love seeing her in the store when we come!
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October 2023 by Eric Vaughn
Carrie Is a wonderful individual . I love the ring she helped me design.
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October 2023 by Christin Bravard
Carrie and Octavia were absolutely awesome with us today! Carrie talked me into buying a REAL wedding ring for our 10 year anniversary. I was extremely nervous and she was so sweet and patient with me. I can't wait to get it back.
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October 2023 by Gena Atchison
I don't even know where to start! I was 3 days away from saying I do. I pulled out my ring and it was way to big. Carrie didn't stop until she found what I needed and it arrived the day before our wedding. This day and age people are just a number, but not to Carrie!! Thank you for saving the day!10 out of 10 go see store manager Carrie.
