Menards receives consistent praise for its helpful and friendly staff across multiple locations. Employees are frequently described as going above and beyond, providing excellent and patient customer service in departments like hardware and kitchen and bath. Customers report that staff are knowledgeable, take time to show options, and are compassionate during exchanges. The store environment is noted for being clean, including the parking lot, interior, and bathrooms. Customers appreciate the ability to find what they need. The 11% rebate program is mentioned, with some feedback that the system could be better, though overall satisfaction is expressed. Experiences can vary by location, with one store highlighted for exceptional service from specific team members, including helpful phone assistance and efficient loading of purchases. In contrast, another location received criticism for less competent service during a loading task. Many customers indicate a strong preference for the locations with superior service and a willingness to return to them.
Buy.most.of.my hardware needs here. Always decent prices and like the rebate.
September 2025
Always good have everything i need in one place. Food too.
September 2025
Very helpful , friendly staff. Was able to find what we were looking for. The 11% back is through rebates . I wish there was a better system for this but overall satisfied. The parking lot and I side store is always clean. Bathroom is clean also.
